We arrived in Miami only to be treated rudely. The staff was more interested in eating his burrito then helping a guest. We arrived a day early, but I did call and was told no problem. The desk clerk did not know what to do and was getting irritated. This got straightened out and got our room keys. We were informed that there is an additional deposit of $50. I asked what is that for, "for late check out we keep the deposit". The clerk then informed us that there is no parking for guests and that we have park across the street at the Oceans Hotel (where we should have stayed); that was an addition $100 for our 5 day stay. When all said and done; we went to our room. A basic room nothing fancy. I posted pictures of the substandard items in this hotel room.
Come to find out that it is half hotel and half hostile. You can not imagine the noise from people partying and talking in the halls. We would have moved to another hotel but it was the week between Christmas and New Years and we had our dogs with us. Not too many options.
Every morning no hot water and on our last day no electricity. The phone did not work the entire we were there so you can't call the front desk. No breakfast as advertised on their web site. Pet friendly - only that they let them stay there. There is no green space for my dogs to do their business.
If I could give a half dot I would. Please DO NOT GO THERE. We were treated rudely and disrespected everyday. Go some place that appreciates you as a valued guest.
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- Also Known As:
- Geneva Hotel And Suites
- Geneva Hotel Miami Beach
- Geneva Hotel & Suites Miami Beach, Florida