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“Stay Far, Far Away!!”

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Westgate South Beach Oceanfront Resort
Ranked #139 of 212 Hotels in Miami Beach
Reviewed 5 September 2007

DO NOT STAY HERE!! We were scammed as well! We arrived at the resort and were told they were "doing renovations." We booked this place 5 months ago. They even called a few weeks prior to our stay to check everything. Not once did they say anything about renovations. Actually, the csr I had booked it with said the place looked great because it had been totally renovated, as in, it was all done. These people are crooks! Their customer service is a joke. We ended up leaving and staying elsewhere. Only make a reservation if you want to stay at a hotel and not the resort!!. The sad part is they actually thought we'd tour their place to buy a timeshare with them. Unreal!!!

  • Stayed: September 2007, travelled with family
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5  Thank flluvin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate South Beach Oceanfront Resort, responded to this reviewResponded 23 June 2015

Thank you so much for your review. We have made many improvements since you last stayed with us and hope that this experience does not deter you from staying at any of our other Westgate Resorts.

Best Regards,
Ariel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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236 - 242 of 328 reviews

Reviewed 24 June 2007

I made reservations five months in advance directly with the hotel. As this was going to be our families last vacation together before our oldest son goes off to college, we wanted it to be perfect. It turned out to be the worst vacation we have ever taken. I started with our reservations being made 5 months before our arrival. We paid for the stay at the time of our reservations, and called 10 days before our arrival to confirm our reservations. At this time we received directions on how to get to the resort from 95. After a 20 hour car ride from New Jersey, we arrived tired but eager to start our vacation. We choose this location becasue we wanted to be on the beach, in a condo, and with the boardwalk right in front of us so we could spend the entire week riding bikes and sitting by the ocean. It would have been perfect had we stayed there. Upon check in we were told by the rude front desk people that we would not be staying there because the resort was undergoing renovations. They told us that they would put us up in a hotel room in the port of miami, a 15 minute car ride to the beach and boardwalk. i called my friends who live in the area and they said where they wanted to put us was the worst area of town. We said this was not acceptable, at which time we wanted to speak to a manager, becasue at this time, good friday we had no place to stay, and they were not even attempting to help us. The manager refused to come out, they said he was out to lunch. After one hour of zero help from the staff we left with no place to stay, and not very much money. remember we had paid 5 months earlier, and were not planning on shelling out money for a place to stay. At no time when I confirmed my reservations did they mention we would not be staying there. To make a long story short t he whole resort was a scam, and they get your money, and place you somewhere else. PLEASE DO NOT EVER CONSIDER STAYING HERE. The staff could have cared less that we had no place to stay, and did not have the decency to even help us find a place, The Westgate Resort practices consumer fraud, and all should beware of this place.

  • Stayed: April 2007, travelled with family
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6  Thank hammer5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate South Beach Oceanfront Resort, responded to this reviewResponded 23 June 2015

Thank you so much for your review. We have made many improvements since you last stayed with us and hope that this experience does not deter you from staying at any of our other Westgate Resorts.

Best Regards,
Ariel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2007

We were so looking forward to this stay. Wow, what a dissapointment. Parking is a joke and almost non existant, staff are not friendly, no fitness facility, a cold pool with very little sun light. Ridiculous pictures of the owner (timeshare developer)posing with various celebrities and dignitaries seem to be the focus of this thing called a resort. Curious how they claim this to be a "5 Star Luxury Resort'. Save your sanity and stay elsewhere.

  • Stayed: January 2007, travelled as a couple
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3  Thank KincardineOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate South Beach Oceanfront Resort, responded to this reviewResponded 23 June 2015

Thank you so much for your review. We have made many improvements since you last stayed with us and hope that this experience does not deter you from staying at any of our other Westgate Resorts.

Best Regards,
Ariel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Toronto, Ontario
112
Reviewed 10 March 2006

Although the hotel boasts "five star" status, it barely qualifies as a two-star. The suite we stayed in smelled as though someone had tried to mask the smell of vomit with bug killer spray even though we kept the windows open as much as possible. The carpet in the "suite" was so dirty we had to wear our shoes to avoid blackening the soles of our feet. There were patches of unpainted plaster on the walls of our suite and torn window screens, and the upholstered furniture was in generally shabby condition. We did have three televisions and a DVD player - but the abundance of TVs did not make up for the otherwise unacceptable condition of the suite.

The sun barely reaches the pool during end of February early March, but while we were there the smallish poolside patio was festively decorated by a yellow "CAUTION" tape ribbon warning of the unfinished border between the patio and the drop down to the narrow alley abutting the somewhat seedy adjacent building. The children's playground was a similar danger zone (minus the CAUTION tape), marked by rust and holes in the elevated play gym floor grating and steps. The hotel has no tuck shop or dining room/restaurant, and there are very few restaurants in the immediate area. Guests are forced to travel to the better end of Collins Avenue to find more dining selection.

The staff are not particularly courteous. When we walked into the lobby one day, one of the staff behind the front desk belched. During our weeklong stay, the hotel offered a complimentary lunch of barbecued hotdogs and hamburgers, but the staff ate while the guests were told to wait.

I would not recommend this hotel to anyone who requires a minimum of cleanliness in their accomodations and at least some convenient access to a reasonable selection of restaurants.

  • Stayed: March 2006
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12  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate South Beach Oceanfront Resort, responded to this reviewResponded 23 June 2015

Thank you so much for your review. We have made many improvements since you last stayed with us and hope that this experience does not deter you from staying at any of our other Westgate Resorts.

Best Regards,
Ariel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2006

The 5 star rating is a scam! I rated this condo as okay. It is not a 5 star, not even close, but we didn't have the problems other people seemed to have. I thought the location was perfect. Away from the crowds found down by the heart of South Beach. Being on the Boardwalk was great. A short walk to Denny's and I would recommend Corrabo's Italian resaurant @ 40th street. The beach location can't be beat. It was not crowded and had a lifeguard. We parked in the lot next to the condo everyday. The $6 charge is a city charge, not unheard of for beach property.

We are also Sunterra owners and this condo (aside from location)was not at all up to par. The 1 bedroom is two converted hotel rooms put together. The appliances were old and the furnishings were not special at all. The king size bed was very comfortable. We were on the 3rd floor which gave us a pretty good side view of the ocean. Luckily no one was in the condo next to us until the last night. We had peace and quiet till then. The walls are paper thin. You can literally hear a conversation next door. We were happy it was our last night because the new neighbors came in at 2:30am bringing the party with them. I called the front desk and the other guests quieted down. The pool was in the shade and no one really used it. We did get maid service each day(new towels) and a bed sheet change mid-week.

I think Mr. Siegle the developer is full of himself. The pictures of him at every turn is almost comical. A classier place would have pictures of the surrounding Miami area.

I thought the hotel staff were very friendly and helpful. I needed quarters for downtown parking and they sent someone right then to the bank for me. Any request was fulfilled cheerfully and immediately.

If this had been rated 2 stars it would have been a great value.

Stayed: December 2005
9  Thank gopatriots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate South Beach Oceanfront Resort, responded to this reviewResponded 23 June 2015

Thank you so much for your review. We have made many improvements since you last stayed with us and hope that this experience does not deter you from staying at any of our other Westgate Resorts.

Best Regards,
Ariel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Spain
14
Reviewed 1 September 2005

We have stayed at this hotel in August 2005 and we experienced several problems since the very moment we arrived there. We made a late check-in and when we arrived at the hotel they told us that they only had smoking rooms available. We complained because we were travelling with children and they told us that they were going to reallocate us the next day. The room smelled a lot and they floor was pretty dirty. Next morning the manager told us that all rooms at this hotel were smoking simply because they could not guarantee that people refrain to smoke during their stay! Incredible! The manager didn’t recognize that the room was stinking and dirty. This is the first time I have seen the manager of a hotel suggesting that the customers were lying. The hotel stuff is not friendly at all (except for a few exceptions). The elevator is always dirty; it seems that it is not included in the cleaning schedule. Decoration is terrible, full of pictures of the president of Westgate resorts. Parking is terrible. Location is not that nice, not good restaurants in the surroundings. The pool is quite small but the beach is conveniently located in the back of the hotel.
I simply do not recommend it. There are better options in the area.

  • Stayed: August 2005
    • Value
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4  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate South Beach Oceanfront Resort, responded to this reviewResponded 23 June 2015

Thank you so much for your review. We have made many improvements since you last stayed with us and hope that this experience does not deter you from staying at any of our other Westgate Resorts.

Best Regards,
Ariel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2005

I loved it. It's in a great place on collins,close to everything. Right on the beach, play ground for kids,you can wash your cloths on the property. The room was nice ,full kitchen with everything you need,2 tv's, nice big bed and a soft bed. The staff was great and helpful, friendly people.Would recommend it to ohers.

  • Stayed: May 2005
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3  Thank gburrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate South Beach Oceanfront Resort, responded to this reviewResponded 23 June 2015

Thank you for your review! It is wonderful to know you enjoyed your time with us. Please come back to stay with us again!

Best regards,
Ariel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Westgate South Beach Oceanfront Resort

Address: 3611 Collins Ave, Miami Beach, FL 33140-4009
Region: United States > Florida > Miami Beach
Amenities:
Beach Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Top resorts Hotel in Miami Beach
#68 Luxury Hotel in Miami Beach
#94 On the Beach Hotel in Miami Beach
Price Range: £173 - £341 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westgate South Beach Oceanfront Resort 4*
Number of rooms: 46
Official Description (provided by the hotel):
Westgate South Beach Oceanfront Resort in beautiful Miami Beach, Florida, provides guests all the comforts of a fully furnished home along with abundant onsite amenities, including beach access and a heated outdoor pool - all within minutes of South Florida attractions and walking distance to many area restaurants and specialty shops. Westgate South Beach offers something for everyone! ... more   less 
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Also Known As:
Westgate South Beach Hotel Miami Beach
Westgate South Beach Miami
Westgate South Beach Oceanfront Resort Miami Beach, Florida

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