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“Beach nice, hotel ..... ok”

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The New Casablanca on the Ocean Hotel
Ranked #194 of 212 Hotels in Miami Beach
Reviewed 26 July 2013

Did what I thought was a pretty good deal with a private condominium owner for an apartment with ocean view here. the people of the hotel itself I found very nice, but it is true that the building is in a certain condition. In any case, except for sleeping and showering I didn’t really use the room that much and I didn’t go to the pool as the beach is much more attractive. In all a good price, but the building has a certain….. quality to it.

  • Stayed: July 2013, travelled as a couple
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2  Thank SteveDeVylder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene M, Front Office Manager at The New Casablanca on the Ocean Hotel, responded to this reviewResponded 2 October 2013

Thank you so much for taking the time to write a comment about our hotel. We are happy to know that you enjoyed your stay with us. We are working to improve our property and that includes new A/C units, new kitchens, and the appearance of our hallways. We look forward to having you around again. Please contact me directly at rmorales@sgresortsinternational.com for future reservations.

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Reviewed 24 July 2013

-The windows are so dirty u cant see Outside
-take a shower with your Shoes on
-no phone in the room
-The "free breakfast" is food from three years ago and if your four in a room the breakfast is only free for 2 people, so before you get here pick and choose who starves
- the people in the front desk are incompatiant
-constantly ask for the same service
-suprise you with service charges when they give no service
- the safes in the room could be picked up and walked out with
-the bed is so hard a beach chair is more comfortable
- their so called balconies are on a roof that you can't even open the door
-the pool is disgusting
So to conclude.......
I wouldn't even stay here for free

  • Stayed: July 2013
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2  Thank Jesse2912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene M, Front Office Manager at The New Casablanca on the Ocean Hotel, responded to this reviewResponded 2 October 2013

Our most sincere apologies for not being able to meet your expectations. We would appreciate it immensely if you would send me an email with your reservation information at rmorales@sgresortsinternational.com. We will address your comments with our staff members.

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Reviewed 14 July 2013

I was here 11 nights with my son, 14 years. We rent room from private person and it was in 6th floor. Everything was very clean in our room and only few nights little noisy neighbours. Staff was friendly and pool area nice and clean. Valet parking wasn,t very good, so we used public parking witch was near and free 6pm to 8am. There were few nice foodstore nearby and good coffee across the street. Only bad that happened was that somebody stole my backbag at the beach in front of hotel. No money, but my eyeglasses and sunglasses were there. Police took a rapport, but no help. Now I remember take extra glasses everytime with me. Be carefull! Rent a car so you´ll se much more. Waterpark Rapid is in Palm beach, Gator park at Everglades, Key West for instance. Gasoline was really cheap. People will give you good advise if you get lost. Traffic was quite easy, only tolls are strange for me, but we rent a machine witch covers all of them. Dollar rent was really nice place and quite near hotel. Car was even better than I exepted. My son bought a new skateboard so there was two nice parks for that thing also. We took a cab from airport. 38 dollars not too much. Well I can say really nice place and I can recommend it:)

Room Tip: I think rooms towards sea are quieter, because Collins street is main street and quite a lot traffic...
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  • Stayed: June 2013, travelled with family
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3  Thank Pirjo K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene M, Front Office Manager at The New Casablanca on the Ocean Hotel, responded to this reviewResponded 2 October 2013

Thank you so much for your comment our. We are very happy to hear that you had an enjoyable stay with us.
We are sorry about what happened to you at the public beach, but relieved that your most valuable items were not in the stolen bag.
Should you ever decide to come back to Miami Beach, please do not hesitate to contact me directly at rmorales@sgresortsinternational.com.

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Reviewed 7 July 2013

Where to begin? Ok well first of all, there is nothing 'new' about this place, so do not be fooled by the title or photos found online. Also, I understand it was a 'low cost' hotel, however, it was still overpriced for all the downfalls of the conditions and experience of this hotel. Pay about $15-20 more and stay directly on south beach, near nicer beach and activities.

Overall:

Pros;
-Beach access within steps of hotel with private entry.
-large pool
-AC worked well
-free/fast wifi

Cons:
-rude staff.
-Elevators were gross
-Electrical cords were always exposed all over hotel
-weird smell in the hallways
-Unsanitary / dirt and rust throughout inside of room
-bed bugs. Yes...bed bugs. And i have the bites to prove it.
-rude and loud house keeping
-Very loud in the morning / walls are paper thin! Very difficult to sleep through
-No restaurants nearby. The nearest was about a mile walk.
-Beds were uncomfortable, you can feel the springs, and pillows were flat
.
Overall, i would not recommend this place to anyone. We checked out early and booked a room at Dream Hotel in south beach. Quite literally a dream in comparison. Ive never left a hotel early before, this was my first time. So im not a picky person, i would just like a clean, sanitary place to rest at night. Good luck!

Room Tip: Don't bother booking here. It's disgusting. You can pay $15-30 more and stay directly on Sou...
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  • Stayed: June 2013, travelled with friends
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3  Thank Wendy00001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene M, Front Office Manager at The New Casablanca on the Ocean Hotel, responded to this reviewResponded 2 October 2013

Thank you for taking time to communicate why our service did not meet your expectations. We will provide coaching to our staff in order to offer the service level we strive for.
Please accept our most sincere apologies. If you would take a few minutes of your time to send me an email with your reservation information at rmorales@sgresortsinternational.com it will help us correct the problems you have reported.

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Reviewed 22 June 2013

I really enjoyed the hotel. Best rooms are on higher floors. The staff is friendly, good sense of humor of doorman. Sometimes i noticed the are overworked. The parking is complicated sometimes, not well organized, cara block the entrance to the hotel and can be a nuance.
Front desk also friendlym depending on who is on duty warmer. elevaters are slow. the hotel needs in general a better maintenance. Cleaning of the rooms seems to be too many rooms per maid.

Room Tip: The penthouse on the10 floor is very nice, city view, the sea can be seen from the corner.
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  • Stayed: June 2013, travelled solo
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Thank Delfina812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnnetR, Manager at The New Casablanca on the Ocean Hotel, responded to this reviewResponded 26 September 2013

Thank you for your review regarding our establishment, your opinion for us is very important. We are looking forward to make our customers happy all the time. And we will pay attention to all the details you gave us in your review.
We invite you to consider staying with us again, you are very important for us. Thank you. once again.

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Reviewed 18 June 2013

Had a fabulous two night stay here in May 2013, nice hotel, good size room friendly staff. The hotel led right onto the beach which is absolutely stunning. We had a really good stay here and the little cafe over the road to the left of the 7-11 was great for breakfast.

  • Stayed: May 2013, travelled with family
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1  Thank jane n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnnetR, Front Office Manager at The New Casablanca on the Ocean Hotel, responded to this reviewResponded 22 June 2013

We do appreciate your kind and honest comments regarding our establishment and it's amenities. We are delighted that you had an enjoyable stay and your expectations were met. Our main priority at all times, is to ensure that our guest are always comfortable and satisfied. We invite you to consider staying with us again, when next you are in Miami. Please send us your contact information in order for us to extend a discount towards your next stay. Thank you.

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Reviewed 17 June 2013

We arrived at 3. Check in is at 4 (the latest time I've ever heard of) so we were told we had to wait. 4 o clock comes and we checked in and still had to wait another 40 minutes until we got our room key. Hotel is pretty far from the shopping area. The pool area is a pretty good size. After we left and came back to our room we got company from a cockroach on the ceiling. The walls are also thin so conversions can be heard from neighbors. Check in desk was what set the tone for the visit as they were not welcoming or speedy. Did not apologize for long wait either.

  • Stayed: June 2013
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1  Thank viitwiinfoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The New Casablanca on the Ocean Hotel

Address: 6345 Collins Ave, Miami Beach, FL 33141-4614
Region: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#45 Spa Hotel in Miami Beach
#119 On the Beach Hotel in Miami Beach
Price Range: £76 - £280 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The New Casablanca on the Ocean Hotel 3.5*
Number of rooms: 104
Official Description (provided by the hotel):
The comfort of a hotel and the privacy of a private apartment, fully equipped. ... more   less 
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Also Known As:
Hotel Casablanca On The Ocean
Casablanca On The Ocean
The New Casablanca On The Ocean Hotel Miami Beach, Florida

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