We stayed at the Sagamore for three nights following a trip to Europe and a transatlantic cruise. My wife and I were very impressed with the staff and customer service at this eclectic hotel located directly on the ocean. After researching this hotel on Tripadvisor I was fairly confident we were going to a good hotel with some character but by the time we left we were amazed by the consistently excellent customer service and genuinely helpful staff. My wife teaches who teaches customer service for a very well regarded company is planning to incorporate our very positive experience in her presentations.
We rate it as one of best experiences we have every had at any hotel we have stayed at. We will be back, and will highly recommend it to our family and friends.
The suite we had was spacious and well organized, exactly as described on the hotel website. Even though it was advertised as a non ocean view room we still had a bit of a view which was a pleasant surprise. Our top floor room located on the fifth floor was a bit tired as the last renovation several years ago but it was clean and very comfortable. The nightly turn down service was a nice touch. The bed and bedding was of excellent quality so we had a great sleep. I expected to hear some street noise given our location near the street but it was not noticeable at all. Upon check in the room seemed a bit dark at night and called down to the front desk for some new light bulbs and within 5 minutes the service attendant had arrived and fixed the problem. The front desk followed through promptly to ensure our issues had been addressed.
We liked the pool area which was nicely laid out next to the boardwalk. The pool area staff were extremely helpful in setting up chairs and addressing any needs. The background music was just that, background music, so the pool was a nice oasis to relax in with very comfortable loungers. One day we used the hotel's beach area (100 yd walk to the ocean) located directly in front of the hotel on the "Sagamore Plan" which included a chair, towels and a good basic breakfast of eggs, cereals, fruits, and breads etc. We found the $14 fee p/person to be a good value but we much preferred the pool area for just lounging.
We like to walk and we found the location of the hotel perfect. The hotel was very close to Lincoln Ave with its pedestrian mall area and within easy walking distance of Luminx park and the art deco strip of hotels. We walked a lot and felt very safe in the main tourist areas. The concierge was very helpful with suggestions and provided maps etc to help plan our day.
The art displays were a nice touch which complemented the white decor of the public areas and we enjoyed taking some time enjoying displays which appealed to us.
I realize I could write a book to record the great service but I am going to close with the following. We had already decided we felt that this hotel had the best overall service we had experienced in over 35 years of traveling across all five continents before we checked out. But they confirmed it when I realized while on route home to Canada I had forgotten my winter coat. I contacted the hotel who quickly located it and made arrangements to ship it back. The front desk and other staff followed up quickly and made calls confirming the steps they were taking throughout. Unbelievable followup service.
This is a fine boutique hotel nestled in between some large hotel complexes which made it feel like an oasis in between large impersonal monoliths. The hotel had good amenities, with a comfortable but eclectic feel with the art displays concept. The hotel while very nice was made exceptional by the staff who in every case was pleasant, and genuinely helpful in making our stay enjoyable. e.g. if they were even close to a door, they would get there first to open for you.
Kudo's to Morgan, Juan Carlos, Gregore and all the front desk/office staff.
- Official Description (provided by the hotel):
- Contemporary Suite Hotel, guest rooms with individual decors, private art collections; set on the ocean, near convention center. ... more less
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- Also Known As:
- Sagamore Miami Beach, Florida
- Sagamore Hotel Miami Beach