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“Beware of the hidden charges”
2 of 5 bubbles Review of Boulan South Beach

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Boulan South Beach
Ranked #126 of 207 Hotels in Miami Beach
Raleigh, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Beware of the hidden charges”
2 of 5 bubbles Reviewed 27 December 2013

To be perfectly fair, the room itself was adequate - oddly furnished and decorated, but generally clean and functional.

The issue is the hidden charges together with extremely poor service. The staff was either completely absent or inattentive. They made no effort to assist in any capacity unless specifically asked for help.

After a wait at the front desk that seemed like an eternity, they finally assisted me with check-out. The $35 parking seemed excessive, but this is Miami Beach in December. But the $30 service fee for resort amenities??? I arrived at 11:00 PM and checked out 7:30 AM, but they had the nerve to explain that the fee was for the use of the (sun) lounge chairs and "free" continental breakfast - grocery store ham and American cheese on day-old croissant, all washed down with not-so-great coffee.

Bottom line - find somewhere else to stay. There are many options in better locations, so why subject yourself to this type of nonsense?

Room Tip: Stay somewhere esle
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TJD_ACK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this review, 25 February 2015
Thank you for your visit and for sharing your feedback!

I apologize for the difficulties you experienced while staying with us. We now offer several amenities that were unavailable during your last visit, including breakfast for 2 included in the room rate at the restaurant downstairs, and room service.

We hope you will come back and stay with us again, as it will be an experience on a better level!

Sincerely,
Jimmy Mouawad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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392 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
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English first
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 9 December 2013

I had an awesome stay. The staff was amazing and kept the room clean. The construction was a little annoying to wake up to but I'm sure the finish project will be great. I will definitely like to stay here on my next Miami visit.

Room Tip: Corner rooms.
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Flexxa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this review, 25 February 2015
Thank you for your visit and for sharing your feedback!

We are happy to hear that you enjoyed our hotel product and location. We now offer several amenities that were unavailable during your last visit.

We hope you will come back and stay with us again, as it will be an experience on a better level!

Sincerely,
Jimmy Mouawad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 21 November 2013

We stayed at the Boulan South Beach. Initially when we booked the hotel we thought it was a hotel but when we got there found out that they condos converted into hotels.
We were 13 girls and stayed in two- 2 bedroom suites. We had plenty of space in the condo. The rooms were clean and nicely decorated. The walk in closet had enough space to store our bags. We slept 3 girls in each king size bed comfortably. The kitchen and bathrooms were clean and there are utensils to use in the kitchen.
We loved the place and would love to go back.
Jessica and Laura were very helpful.
Thank you and would definitely recommend this place to anyone.
The pool area was nice and the zen garden was nice but we did not have much time to spent there.
We were supposed to get 1 free drink for happy hour but completely forgot about them since we had a lot of activities planned. The only thing the place was lacking was a spa to get a massage or get pampered.
AS

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Aarti S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this review, 25 February 2015
Thank you for your visit and for sharing your feedback!

We are happy to hear that you enjoyed our hotel product and location. We now offer several amenities that were unavailable during your last visit.

We hope you will come back and stay with us again, as it will be an experience on a better level!

Sincerely,
Jimmy Mouawad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 14 November 2013

I stayed at the boulan for two weeks with my wife and son and I am definitely returning back next year. The rooms at the Boulan are nice, clean and spacious. The design is very modern. The service of the front desk, bellman and concierge was very satisfying and helpful. Lisa, the concierge, helped us organize a very nice boat trip and a city tour which we enjoyed. All the staff was very friendly at all times. We thought that breakfast at the restaurant could be improved but overall we really enjoyed our time and even saw a two bedroom suit that we want to reserve for next year when we come back with our friends.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dmitry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this review, 24 February 2015
Thank you for your visit and for sharing your feedback!

We are happy to hear that you enjoyed our hotel product and location. We now offer several amenities that were unavailable during your last visit.

We hope you will come back and stay with us again, as it will be an experience on a better level!

Sincerely,
Jimmy Mouawad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 12 November 2013

This small boutique hotel with modern decor in South Beach with spacious rooms, fantastic service staff, beautiful roof level pool, and fantastic contemporary art around the hotel. Construction is currently ongoing in the lobby area which takes away from the ambiance and beauty of the hotel but hopefully that is short lived. There is a main level courtyard with palm trees around a reflecting pool and seating all around which is very nice for early morning meditation or evening drink. Our penthouse level room had full kitchen and 1 1/2 bathrooms which were perfect for 3 for a girls' weekend and certainly for families with children. The master bath had a large soaking tub and separate rain shower. Lots of closet space which was needed for 3 women! The only negative which was not a big deal for us was that the room was advertised as having a washer/dryer. It did have the washer/dryer but it was broken - so do check if you need a working one. Service personnel, from front desk (Laura, Jessica, Isdel) and the concierge (Lisse), and bell hops were friendly, responsive and fun - perfect for a girls' weekend. Breakfast was included which was a very abbreviated European type buffet at Charles Street cafe around the entrance to the hotel. I was surprised that I had to pay extra to get hot tea (instead of the standard coffee) and that the buffet offered little beyond croissants and some sliced ham. The restaurant has a full breakfast menu but be prepared to pay if you want anything other than the very limited offerings at the buffet. Suggest the hotel work with the restaurant to expand this offering.

Room Tip: Penthouse level is quiet - some have balconies with pool access.
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank lbrzezenski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this review, 24 February 2015
Thank you for your visit and for sharing your feedback!

We are happy to hear that you enjoyed our hotel product and location. We now offer several amenities that were unavailable during your last visit.

We hope you will come back and stay with us again, as it will be an experience on a better level!

Sincerely,
Jimmy Mouawad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aguascalientes, Mexico
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 9 November 2013

I had a trip to Miami Beach and stayed at Boulan Suites in South Beach. My stay was great and the staff was always very helpful. I recomend these suites for anyone who has a longer stay. Great ubication. Thank you Rick for your very nice service.

Room Tip: The terrace suites are great!
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  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ferefe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jimmy M, General Manager at Boulan South Beach, responded to this review, 10 November 2013
Thank you for your feedback and for taking the time to recognize our team members!

We have shared your kind words to Rick and we both would like to say thank you.

We hope to welcome you home again soon.

Respectfully,

Jimmy Mouawad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Illinois
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 7 November 2013

We were booked at the Boulan on Halloween night - but as we arrived on an early flight, our room was not ready yet. The fabulous Alex at the front desk let us check our bags with her and we headed off for lunch and to explore for a while. She called us when our room was ready and when we got back to the hotel, she gave us our room key. She had upgraded us to a suite - street view - absolutely beautiful room! Had 1.5 bathrooms, a washer/dryer unit, a full, beautifully decorated kitchen, living area, bedroom area, and a bathroom that we could have had a party in. This hotel might not be on the beach, but who cares! It is only one block east to the beach - and they have a most fabulous roof-top pool that we took advantage of for a couple of hours that afternoon. The staff is very friendly and the hotel is spotless - and kept in very great condition. Also worth a huge mention is Rick, who manages the valet parking and general "taking care of business" details. Very charming staff - we would definitely go back here again!

Room Tip: I think any room here would be gorgeous - but ask for a penthouse suite and you will NOT be disappoi...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank TravelBabe15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jimmy M, General Manager at Boulan South Beach, responded to this review, 10 November 2013
Thank you for being our guest recently and taking the time to write such a wonderful review.

I am thrilled to hear that both Alex and Rick left a memorable impression of our hotel during your stay! We take pride in our team members and more so when they are recognized. I have shared your kind words with them both and they send you their regards.

Thank you again for your review and we look forward to welcoming you home again soon.

Best Regards,

Jimmy Mouawad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Boulan South Beach

Property: Boulan South Beach
Address: 220 21st St, 220 21st Street and 2000 Collins Avenue, Miami Beach, FL 33139-1734
Phone Number:
Region: United States > Florida > Miami Beach
Amenities:
Beach Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#63 Luxury Hotel in Miami Beach
#85 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Boulan South Beach 4.5*
Number of rooms: 58
Official Description (provided by the hotel):
Boulan South Beach is ideally situated in the heart of the Collins Park neighborhood, the cultural and social epicenter of Miami Beach. The Collins Park neighborhood features the best dining, nightlife and the arts that Miami Beach has to offer. Within walking distance of Boulan South Beach are the hottest restaurant and bars, most fashionable shopping, and celebrated cultural establishments in Miami. All this, set amidst the gleaming backdrop of sandy beaches and the shimmering waters of the Atlantic Ocean. ... more   less 
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Also Known As:
Boulan South Beach Miami Beach, Florida

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