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“Even better then last time!”
Review of Boulan South Beach

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Boulan South Beach
Ranked #132 of 212 Hotels in Miami Beach
Reviewed 31 March 2014

Best spot near Collins Park, huge clean, well decorated 1 bedroom suite, overlooking ocean, great price and new restaurant Orange Blossom opened on first floor. Free breakfast superb. Pool and beach access is top notch, and I heard Bagatelle to open soon. Smartest deal on the beach.Thanks to a great staff, and we'll be back again!

Room Tip: North side ocean view one bedroom suite.
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  • Stayed: March 2014, travelled with friends
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2  Thank JetStream19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this reviewResponded 25 February 2015

Thank you for your visit and for sharing your feedback!

We are happy to hear that you enjoyed our hotel product and location, as well as our staff being so attentive. We now offer several amenities that were unavailable during your last visit.

We hope you will come back and stay with us again, as it will be an experience on a better level!

Sincerely,
Jimmy Mouawad
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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194 - 200 of 429 reviews

Reviewed 22 March 2014

THE GOOD: Very large room, service was ok, great location. Nice pool area with big comfy beds. Nice, big, modern bathroom.

NOT SO GOOD: No proper lobby, bar or restaurant, so it feels like you're walking into a motel. Décor is outdated. The terrace was unusable - very scruffy with tatty furniture and a pile of cigarette butts. Breakfast is at a restaurant round the corner where the service is pretty poor and they only open 8-10; tough if you have a morning flight.

BAD: they charge a daily $30 "Service Fee" which covers use of the pool (!), WiFi (which is unreliable) and the "beach club" (2 tatty loungers and a rusty umbrella). You pay this no matter what time you arrive at the hotel. We arrived at 5pm so couldn't use the beach or pool but were still charged. When I questioned it the clerk blamed Expedia. Hmm.

There are better hotels in the area for the same price and I wouldn't stay at the Boulan again.

  • Stayed: March 2014, travelled with family
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1  Thank StewartW96653
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this reviewResponded 25 February 2015

Thank you for your visit and for sharing your feedback!

I apologize for the inconvenience you endured with the beach chairs, but glad to read you enjoyed our hotel product and location. We now offer several amenities that were unavailable during your last visit.

We hope you will come back and stay with us again, as it will be an experience on a better level!

Sincerely,
Jimmy Mouawad
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2014

My friends and I were looking for place that was not right in the middle of all of the nightlife but within walking distance to restaurants, shopping and the beach. The Boulan was perfect for us. The property used to be apartments and is now run as a hotel but the units are privately owned. Our only complaint was my friend wanted coffee each morning and although the description online listed a coffee maker in the amenities provided there was not one. After asking a few times they did finally provide one but we had to get filters. There were no utensils, dishes etc. but the rooms were very large which is very hard to find in South Beach and it was very clean with exceptional staff and housekeeping and we will definitely be back. The pool is on the roof and there was an attendant which was very nice and chairs with umbrella are provided on the nearby beach. There were some issues with the elevator which was annoying, but we did really enjoy our stay.

Room Tip: Rooms not on the street side would be quieter.
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  • Stayed: March 2014, travelled with friends
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1  Thank Amy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this reviewResponded 25 February 2015

Thank you for your visit and for sharing your feedback!

I am sorry to read about the inconvenience you had with the elevator, but we are happy to hear that you enjoyed our hotel product and location. We now offer several amenities that were unavailable during your last visit, including an espresso machine in the room.

We hope you will come back and stay with us again, as it will be an experience on a better level!

Sincerely,
Jimmy Mouawad
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2014

I initially made a reservation for this beautiful property; however, after reading several reviews I noted that there were several complaints regarding their customer service. I decided to take my business elsewhere based on these reviews. A week after I canceled the reservation I found that I was still charged $584. When I contacted the hotel to discuss this the lady placed me on hold, honestly, for 15 min only to return by saying that "This is just the front desk, I can't help you, you need to email reservations@thinkhotelgrp.com and someone will get back to you." Not excited about this I informed her that I wanted to speak to a representative and a contact phone number. She quickly stated that this wasn't possible and the only option I have is to email "thinkhotelgrp". If this is any indication of their idea of customer service, I'm glad I will not be staying at the hotel. Now I wait to hear back from my email and who knows how long until I see my charges corrected.

  • Stayed: March 2014, travelled on business
    • Service
1  Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this reviewResponded 25 February 2015

I apologize for the inconveninces you endured during your booking and cancellation process.

We now offer several amenities that were unavailable during the time you were going to stay with us, and hope you will re-book in the future to enjoy them.

We look forward to hosting you.

Sincerely,
Jimmy Mouawad
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2014

Hotel 3 years old, large condo style rooms. Beautiful deluxe rooms are massive (great for families). Only staff in uniforms are house keeping and pool attendant. Front office staff in street clothes...really should be in uniform so you know who they are and provide a professional look. Great location to access W Hotel- Bar ($700 a night hotel) with a great bar, Shore Club Hotel has Nobu Restaurant amazing food/service but pricey...(all walking distance). Walk to Lincoln Ave about 5 min from Boulan Hotel - great restaurants - "Nexxt "is a must try (casual, huge portions, great service and very reasonable). Hotel currently does not have their own restaurant and restaurant associated with them St. Charles has horrible service. (don't buy breakfast included with your room) go eat down the street at Catalina...fabulous food, casual and great service. Room service does not open until 8am so if you want coffee no go (rooms do not have coffee makers). Beach access -need to get towels and card from front desk - complimentary but chairs are back from ocean (front section of beach is another hotel). Hotel provides no food and beverage at the beach but you can buy from the Setai hotel beach attendants ($1000 a night hotel!) (good food/drink but not cheap). Roof top pool is nice and staff are great up there. Hotel seem to have an issue daily of running out of towels. They need to buy more. No nightly turn down service. (if you care to know). Rooms also have washer and dryer and 2 bathrooms (large bathroom and one two piece). AGain nice benefit for families.

Room Tip: Ocean Deluxe rooms fabulous.(while not right on the beach this hotel provides great value room/space...
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  • Stayed: February 2014, travelled with family
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1  Thank CPineo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this reviewResponded 25 February 2015

Thank you for your visit and for sharing your feedback!

We are happy to hear that you enjoyed our hotel product and location. We now offer several amenities that were unavailable during your last visit, including in-room espresso machines. We hope you will return to enjoy the added amenities.


Sincerely,
Jimmy Mouawad
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2014

I've been staying regularly at the Boulan since they opened roughly 4+ years ago. It's been a year since the last time. But this time, I noticed absolutely no maintenance is going into the property. My most recent room had paint stained bathroom floor, a couple ripped towels and a tub faucet missing. This was in addition to a stained bottom sheet for the bed. The shower lacks a place for soap and management never seems to put bar soap in the shower or bathroom. The pool area appears nice, but with closer inspection, I noticed dirty canopies, wood decking that requires treatment and lounge chairs that are stained & filthy. We covered them with the stained pool towels they provided. It was mid February, and the pool was not heated (pool probably 70 degrees). Maybe they are trying to save a few bucks? Lastly, when asked to stay a few extra hours as we had an evening flight, management was less then accommodating. Historically, they were willing to offer a few extra hours complimentary, but no longer. 11am check out. It was a fight to even get a noon checkout. Most other hotels on South Beach will work with a guest if there are available rooms and a good customer. There were at least 4 rooms available on this sunday when we were checking out. The lack of accommodating was noticeable.

Room Tip: Construction seems to be consistent in the area and ground floor. Try to find the least noisy opti...
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  • Stayed: February 2014, travelled as a couple
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2  Thank Rsmithson100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this reviewResponded 25 February 2015

Thank you for your visit and for sharing your feedback!

I apologize for the set backs you endured while staying with us. We now offer several amenities that were unavailable during your last visit- we hope you will return and enjoy them.

We hope you will come back and stay with us again, as it will be an experience on a better level!

Sincerely,
Jimmy Mouawad
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2014

The Boulan apartments are well situated on Collins Avenue for getting around in Miami beach.The apartment was large & clean,well furnished & equipped.There is a small supermarket just a short stroll away where all the basics for your stay are available.The beach is across the street although we did not use it as January was a bit windy.We did enjoy the heated rooftop pool area which has great views over the Miami Beach area.
We used the Big Bus hop on hop off tour together with their boat trip, booked before we left the UK, & that stops across the road from the apartments so you can start & finish your tour from there. You can walk to Lincoln Road Mall for shopping & eating, or Espanola way for eating.If your fit you can even walk to Ocean Drive to see all the Art Deco buildings,or catch the bus or a cab. The staff were all helpful & pleasant & will give you advice on the area.
We enjoyed our stay at the Boulan.I think the price reflects the location,& facilities.We didn't use the complimentary breakfast but i was advised it has been improved as a result of previous customer comments.

Room Tip: We had a suite with a balcony overlooking Collins avenue which was sunny in the morning.No Balcony f...
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  • Stayed: January 2014, travelled as a couple
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1  Thank mondovac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this reviewResponded 25 February 2015

Thank you for your visit and for sharing your feedback!

We are happy to hear that you enjoyed our hotel product and location, and that our staff exceeded your expectations. We now offer several amenities that were unavailable during your last visit, and hope you will return to enjoy them!

We look forward to hosting you again!

Sincerely,
Jimmy Mouawad
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Boulan South Beach

Address: 220 21st St, 220 21st Street and 2000 Collins Avenue, Miami Beach, FL 33139-1734
Phone Number:
Region: United States > Florida > Miami Beach
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#65 Luxury Hotel in Miami Beach
#88 On the Beach Hotel in Miami Beach
Price Range: £147 - £524 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Boulan South Beach 4.5*
Number of rooms: 58
Official Description (provided by the hotel):
Boulan South Beach is ideally situated in the heart of the Collins Park neighborhood, the cultural and social epicenter of Miami Beach. The Collins Park neighborhood features the best dining, nightlife and the arts that Miami Beach has to offer. Within walking distance of Boulan South Beach are the hottest restaurant and bars, most fashionable shopping, and celebrated cultural establishments in Miami. All this, set amidst the gleaming backdrop of sandy beaches and the shimmering waters of the Atlantic Ocean. ... more   less 
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Also Known As:
Boulan South Beach Miami Beach, Florida

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