I've stayed at this Loews a few times before (but hadn't been there in about 5 years), and was there for Memorial Day Weekend 2014. The list of why this property is way past its prime is pretty long, but I'll just share a few things in the hopes that other travelers can learn from my negative experience:
1.) The spa is bad. It was undergoing renovations (on the Sunday of Memorial day weekend, by the way--they couldn't wait until Tuesday?!), and the massages were mediocre and the locker room was dirty. Not what I'd expect for $150/hour for a massage.
2.) We were woken up both nights by loud partying, music and the distinct spell of marijuana. It felt like we were staying at a cheap college spring break hotel, not a $500-a-night Loews. I called security and they responded, but I shouldn't be having to deal with this on vacation.
3.) They're just not customer service oriented. The pool and beach service was slow and they automatically add a 20% service charge to everything so there is no incentive for excellence.
Overall, there is a reason that the Loews has slipped down to 39th out of all South Beach hotels. My opinion: stay elsewhere, especially for this price. Just not worth it and not what it used to be.
- Official Description (provided by the hotel):
- The moment you arrive, you are inspired and delighted by everything you see ... From tranquil walls of water and ocean views around every corner to vibrant, modern and supremely comfortable accommodations. With the best location on the beach, the most attentive, genuine staff, and striking design inside and out, you'll truly appreciate every moment at Loews Miami Beach Hotel. Time and time again. Loews Miami Beach Hotel is the premier Miami Beach luxury hotel experience, located in the heart of South Beach, directly on the Atlantic Ocean. Our hotel showcases a palm tree-lined promenade, sparkling oceanfront pool flanked by our luxurious, St. Tropez-inspired cabana deck SOAK. The cabana deck is comprised of eight state-of-the-art poolside cabanas featuring private rooftop terraces and plush, luxury daybeds for day or weekly rentals. ... more less
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- Also Known As:
- Loews Hotel South Beach
- Loews South Beach
- Miami Beach Loews
- Loews Miami Beach Hotel Florida