We arrived at the hotel to be greeted by a lovely lady at reception.
We had booked the King Premium Suite and as the bell man opened the double doors to our suite, we were greeted with the terrace furniture all turned upside in our living room....dining table, chairs upside down, side tables on the living room sofa, the bell man was as shocked as we were. The living room had no space to move.
This was very quickly and professionally resolved by the banqueting and duty managers who couldn't apologise enough.
The duty manager, Bryan immediately offered us a credit on our account as a way to apologise. We thanked him and since then we have been having a great time.
Today we hired a private cabana in the SOAK section of the hotel. Service and quality is top notch.
As I type, the cabana hostess Amber is always around ready and only too willing to help.
Beautiful hotel with beautiful people and a great example of what service is all about...glitches happen but it's how they are resolved that is remembered and thank you Bryan.
Highly recommend the hotel.
Breakfast here at Preston's is top notch, $30 for buffet breakfast or choose from the a la carte dishes such as lobster omelette or spicy chicken with waffles (only in USA)
- Official Description (provided by the hotel):
- Located in the heart of South Beach’s vibrant Art Deco District, the renowned Loews Miami Beach Hotel recently completed a spectacular $50 million renovation, resulting in a vibrant new lobby experience; 790 transformed luxury guestrooms; an enhanced, oceanfront pool deck with direct beach access; SOAK Cabanas & Daybeds with new adult-only cabanas; enhancements to exhale South Beach spa and more. Four new restaurants and lounges include Preston’s Market, Miami Joe Coffee Co., Bar Collins and Nautilus, in addition to the award-wining Lure Fishbar - all offering an authentic taste of the destination via Flavor Miami. A curated food and beverage journey, Flavor Miami brings together Miami’s culinary greats, integrating their offerings throughout the on-property experience. Whether in-room, poolside or dining al fresco, guests can sip and bite their way through the city’s unique neighborhoods and culture. An inspired canvas for meetings and events, Loews Miami Beach Hotel has 65,000 square feet of beautifully redesigned function space, accommodating groups of 10 to 2,700 guests. Additional amenities include a fitness center; premium shopping at Splash and Splish retail boutiques; and a new state-of-the-art Kids Club offering areas for crafts, video games and outdoor adventures, to ensure a memorable family getaway. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Southall Travel, Travel Republic (UK), Hotels.com, Travelbag, Ebookers, Evoline ltd, HotelsClick, 5viajes2012 S.L., HotelQuickly, getaroom.com and Cancelon so you can book your Loews Miami Beach Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Loews Hotel South Beach
- Loews South Beach
- Miami Beach Loews
- Loews Miami Beach Hotel Florida