Note: this is about the restaurant which is attached to the hotel and part of the hotel operations. I tried to write a restaurant review but there are so many Bice restaurants that getting the Tripadvisor page to acknowledge the 1144 Ocean Drive location in Miami Beach did not work.
Business integrity is an important part of any experience, in this case the lack of integrity clearly ruins the experience.
A walk along Ocean Drive will find most restaurant with shrills offering lunch specials and this tactic is a key sign to "run away". However we desired to eat outside, under the shade and absorb the varied flow of humanity strolling the street. Food was important, but we were more in tune with being able to sit and relax under the shade with a drink in hand.
The shenanigans commenced when we were seated at the upper level just off the street and told the "special menu with cheaper prices" was only available at street level. So we were provided two menus, one for food and one for drinks, and then told it was happy hour with 2 for 1 drinks. We asked for Sangria and were brought a monster size glass, see photo, containing really bad purple colored wine with some fruit sitting at the bottom. The "sangria" was terrible and we asked out waiter to take it back, which he did. We asked if all the drinks had to be of the same container size and were told "yes" so we lost interest in ordering any alcohol. Note: the 2 for 1 special brought each of us a whale size container and we desired to walk, not stagger, the remainder of the day.
We ordered two appetizers and a Cobb salad, but when the food was delivered a chicken salad appeared (which the waiter insisted was the Cobb salad). Service was slow so we decided to obtain our original goal of relaxing and enjoying the surroundings. We had ordered ice tea and quickly needed refills, but waited 10 minutes (I timed it after 5 minutes) to get more tea. At the time of the refill I told the waiter we would drink a lot of tea so he brought a pitcher of tea to our table. "Nice touch" thought I.
The food was decent, the weather fine, the seats comfortable and humanity flowed by....... objective achieved.
I asked for the check and out came a bill totaling an expense well beyond any amount of food ordered. So I asked for an itemized check and was given a glare which dispensed all friendliness. When the itemized check appeared we found the Sangria was on the bill, a "custom salad", the two appetizers and a charge for a pitcher of tea! Plus the 17% mandatory tip which we noticed when first read the menu. The waiter took his time returning for the credit card and I told him "no" on the charges and you would have thought I was stealing from his pocket by the reaction.
So the bait and switch menu tactics, coupled with the waiter's lack of integrity left us with a rating of "Do not set foot in this place".
Important! We love art deco so had stopped in the hotel lobby to view the architecture and were warmly welcomed by the hotel staff.
- Official Description (provided by the hotel):
- Located on South Beach’s famed Ocean Drive, Hotel Victor offers the ultimate in style and luxury to Miami’s traveling elite. Steps from beautiful Miami Beach, this iconic hotel originally opened in 1936 and was restored in 2013, by renowned designer Yabu Pushelberg. Hotel Victor’s lavish interior aesthetic artfully complements the architecture of its storied past, while providing guests’ their heart’s desire in state-of-the-art comforts. Hotel Victor’s labyrinth of facilities will tempt all to relax in true South Beach style, whether it be in the large, lofty lobby, on the two floors of sophisticated lounge space, or poolside, on the sunbathing deck. The hotel’s premium amenities include SpaV, a 6,000 square foot subterranean oasis of rejuvenation; open-air Vue Bar and Lounge, also designed by Jacques Garcia; as well as approximately 6,000 square feet of indoor and outdoor upscale meeting space. Hotel Victor is the perfect choice for any South Beach Miami leisure escape, event, or business destination. •Custom made furniture by Yabu Pushelberg•24 hour Concierge Service•On-site Spa•Year round access to 2nd floor Pool and lounge• 24 hours Business Centre• WiFi Access ... more less
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- Also Known As:
- Victor Hotel Miami Beach
- Hyatt Miami Beach
- Hotel Victor Miami Beach, Florida