My husband and I arrived with a one-night CONFIRMED reservation on 4/5. We were advised that our reservation was canceled without reason or notice to us! We flew in from NJ for a triathalon the next day.Their Manager, Cree was less than hospitable (down-right rude!) and completely useless. Offered no explanation or assistance in helping displaced guests find accommodations on a sold-out weekend!! Nobody could explain why our reservation was canceled. I emailed the reservations Director to which I received one phone call and never heard back. I left messages for the general manager and no call back either. Needless to say, they oversold the hotel (that is customary hotel procedure) and canceled our reservation (NOT CUSTOMARY). The service (or lack thereof) received at the hands of the "manager" Cree (I use the term "manager" loosely because she was rude, obnoxious and condescending and MANAGED NOTHING!). She was neither apologetic or empathetic! She pointed to the lobby computers and said she was helping us by letting us use the computer to find another room! She went as far as putting her computer screen on the desk several times to show us the canceled reservation. She couldn't understand our basic complaint--WE DID NOT CANCEL IT! Had a reservation confirmation, as well as confirmed via phone by my husband a few days prior.
Needless to say DO NOT BOOK THIS HOTEL IN PEAK SEASON! This must be their motto because I have not received an apologetic word FROM ANYONE in their organization.
- Official Description (provided by the hotel):
- Located on South Beach’s famed Ocean Drive, Hotel Victor offers the ultimate in style and luxury to Miami’s traveling elite. Steps from beautiful Miami Beach, this iconic hotel originally opened in 1936 and was restored in 2013, by renowned designer Yabu Pushelberg. Hotel Victor’s lavish interior aesthetic artfully complements the architecture of its storied past, while providing guests’ their heart’s desire in state-of-the-art comforts. Hotel Victor’s labyrinth of facilities will tempt all to relax in true South Beach style, whether it be in the large, lofty lobby, on the two floors of sophisticated lounge space, or poolside, on the sunbathing deck. The hotel’s premium amenities include SpaV, a 6,000 square foot subterranean oasis of rejuvenation; open-air Vue Bar and Lounge, also designed by Jacques Garcia; as well as approximately 6,000 square feet of indoor and outdoor upscale meeting space. Hotel Victor is the perfect choice for any South Beach Miami leisure escape, event, or business destination. •Custom made furniture by Yabu Pushelberg•24 hour Concierge Service•On-site Spa•Year round access to 2nd floor Pool and lounge• 24 hours Business Centre• WiFi Access ... more less
- Reservation Options:
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- Also Known As:
- Victor Hotel Miami Beach
- Hyatt Miami Beach
- Hotel Victor Miami Beach, Florida