The hotel itself was nice enough, however when we arrived we were greeted with the realization that half the things we paid for were not available because the hotel had "changed policies," among other excuses.
First, we paid extra to have a room with a balcony. When we received our room number and went into the room, there was no balcony whatsoever. We went down to request a room with a balcony (since we paid extra for it) and were met with excuse after excuse. It was an exasperating battle with the front desk person (who denied our request to speak with a supervisor) just to get the room we paid for. I finally said I would accept the no-balcony room if they charged us the lower price, and they refused. Finally, after a drawn-out debate and my threat to contact the hotel's parent company, the front desk woman relented and gave us a room with a balcony.
When it came time to go to the beach on our first day in Miami, the folks at the hotel told us their policy on providing chairs and umbrellas had changed in the six or so weeks between when we booked our room and when we arrived. This led us to choose between buying our own chairs and umbrellas at the beach or paying the outrageous price of $45 per day for chair/umbrella rentals through a company at the beachfront. The hotel's excuse was that they now serve breakfast (a very small buffet) instead.
Finally, after we got home, I noticed a charge of $38 on my credit card. I called the hotel up and they claimed we consumed a number of items from the room's mini bar such as Johnny Walker, ginger ale and others. If there is one liquor I absolutely hate, it's Scotch! We used one single bottle of cranberry juice during our stay and that was it! I was told by the front desk people that they would leave a message with their account office and I would get a call back. It's a day later and I've received no call and nobody answers in their accounting department. As I write this, I'm on hold with my credit card company to dispute the charge.
AVOID THIS HOTEL as they will do everything they can to rip you off!
- Official Description (provided by the hotel):
- Located on South Beach’s famed Ocean Drive, Hotel Victor offers the ultimate in style and luxury to Miami’s traveling elite. Steps from beautiful Miami Beach, this iconic hotel originally opened in 1936 and was restored in 2013, by renowned designer Yabu Pushelberg. Hotel Victor’s lavish interior aesthetic artfully complements the architecture of its storied past, while providing guests’ their heart’s desire in state-of-the-art comforts. Hotel Victor’s labyrinth of facilities will tempt all to relax in true South Beach style, whether it be in the large, lofty lobby, on the two floors of sophisticated lounge space, or poolside, on the sunbathing deck. The hotel’s premium amenities include SpaV, a 6,000 square foot subterranean oasis of rejuvenation; open-air Vue Bar and Lounge, also designed by Jacques Garcia; as well as approximately 6,000 square feet of indoor and outdoor upscale meeting space. Hotel Victor is the perfect choice for any South Beach Miami leisure escape, event, or business destination. •Custom made furniture by Yabu Pushelberg•24 hour Concierge Service•On-site Spa•Year round access to 2nd floor Pool and lounge• 24 hours Business Centre• WiFi Access ... more less
- Reservation Options:
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- Also Known As:
- Victor Hotel Miami Beach
- Hyatt Miami Beach
- Hotel Victor Miami Beach, Florida