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“Very disappointed in the service.”

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Hilton Bentley Miami/South Beach
Ranked #65 of 210 Hotels in Miami Beach
Certificate of Excellence
Reviewed 7 October 2011

Beautiful property but lacks the service. Room unique with full kitchen and great view. Bell service was the only good service we received. Housekeeping held is up for over an hour and had to dry off because they did not deliver after 3 calls. Then room service did the same thing the next day! The hotel pool and resteraunt were average at best. If it were not for using Hilton points I would try a different property. The Marriott next door looked better!

  • Stayed: October 2011
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Thank Mamawolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,318 - 1,324 of 1,784 reviews

Reviewed 6 October 2011

We stayed at the Hilton Bentley overnight upon our return from our honeymoon in Antigua. I redeemed Hilton Honors points for the stay and was very pleased at check in when Ernest Batista upgraded us to a two bedroom deluxe suite with beach view. Our 7th floor suite was more like a two bedroom apartment furnished with fully equipped kitchen, two bathrooms (one with a Jacuzzi, one with bidet), living and dining rooms, large screen televisions in the living room and bedrooms. Both the refrigerator and bar were fully stocked. The Diamond Level welcome amenity was a very nice bottle of wine and the customary bottled water was 2 glass litre bottles of Acqua Panna. The balcony wrapped around the entire suite and provided gorgeous views of the beach, pool and surrounding areas. Marble flooring and aesthetically pleasing décor make the hotel very chic. Room service ordered from De Rodriguez was promptly delivered and was very good. This restaurant also provides the customary Hilton Honors breakfast buffet which was very good with fresh fruit, made to order omelettes and other local options, i.e. salsa available. Dining room and poolside dining options are available at the restaurant. Valet parking runs $35.00 per day with in/out privileges. The Hilton Bentley was a wonderful way to end and amazing honeymoon.

Room Tip: valet parking @ $35.00 Hotel undergoing renovations
  • Stayed: October 2011, travelled as a couple
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Thank ladyinmaryland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2011

Stayed here with wife to celebrate 20th Anniversary and very pleased that we chose to stay at Hilton Bentley. We were treated like royalty from the moment we arrived and found the staff, from Bellhop to Beach Club to Management to be extremely attentive, professional, courteous and prompt. Stayed in 1BDR Suite on 9th floor corner and barely noticed the renovation noise. We were impressed by the cleanliness of the entire property, in spite of being sold out and very busy. The room was absolutely immaculate with amazing views. Enjoyed relaxing on the cozy chaise lounge shairs on our balcony. Very spacious, elegant bathroom. The beds out by the pool are tranquil and you also have a well-equipped Beach Club. Had a perfect Mojito at the lobby bar during complimentary Friday Happy Hour. Management's attention to detail is obvious. I would summarize our stay as a memorable, first class experience!

Room Tip: Priceless view from corner suite. Location convenient to deli, liquor store, Starbucks.
  • Stayed: October 2011, travelled as a couple
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Thank pinegoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2011

An older hotel undergoing a renovation. Right on the beach in South Beach. Renovated rooms are large with marble floors and marble baths. If you want the beach this is a good hotel but beware on certain floors construction is noisy. I don;t know when it is slated to finish.

  • Stayed: September 2011, travelled on business
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1  Thank TravelNow61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBentley, Director of Sales at Hilton Bentley Miami/South Beach, responded to this reviewResponded 6 October 2011

Thank you very much for your feedback. I am pleased you enjoyed our location and marble floored suites.

Reviewers: Our world-famous Hilton Bentley Penthouse is undergoing a complete overhaul and upgrade, becoming one of the country's marquis Penthouse. Renovations are taking place weekdays during the day on our 10th floor only. As a result, minor noise can be heard in adjacent rooms during the day, and our elevators and 10th floor landing area is padded. We expect the extensive renovation (noise) to end in mid October with the soft renovation concluding in December.

Thank you, John Laclé – Hilton Bentley Leadership Team

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Reviewed 23 September 2011

Had house tented for termites and had to get a local hotel for a couple of nights... Very nice choice. It is not your typical cheap and plastic American chain hotel. This is a boutique hotel with really nice finishes, real designed marble bathrooms and even mini kitchens. Staff was pleasant. Beach cabana staff tried to charge again for recliners/umbrela that were included in the rate... 2 nice restaurants: Italian and Cuban... Toiletries are Just ok... Location is the best: a clean and very nice to swim beach and on SoFi, best area of South Beach...

  • Stayed: September 2011
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Thank Miamian1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2011

As a Hilton hotel network hotel, I expected a hotel in impeccable condition of operation and better service quality. However I noticed a lack of commitment to the physical aspects of the hotel's public areas, delays and inconsistencies in my reservation, arrogance, sarcasm and rudeness of the staff working at the hotel. I was not treated as customer HHonors Gold VIP, did not get a room with front view of the ocean or any kind of upgrade, the bellman charged me tips, one of the waiters in the restaurant did not speak English, the receptionist made ​​a mistake in my reservation and treated me with extreme arrogance and rudeness, and I have been waiting more than 3 hours for my room on the reception. The lid of the tub did not close completely and the hotel in general looks old. I submitted the customer survey and they already apologized to me and my girlfriend.

Room Tip: Try to get ocean front if you can
  • Stayed: June 2011, travelled as a couple
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3  Thank Marcus O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBentley, Director of Sales at Hilton Bentley Miami/South Beach, responded to this reviewResponded 23 September 2011

Hello,

Thank you. I appreciate you sharing your feedback directly with our team so we can rectify the concerns on the spot. I understand we had done so. Let me reaffirm our apology to you for the unacceptable service you had experienced.

Reviewers: We absolutely appreciate our Gold & Diamond HHonors Members for their loyalty to Hilton Worldwide. To show our appreciation, we offer our Gold & Diamond Members complimentary full American Breakfast for two, an in-room amenity upon arrival, VIP champagne seating at our Bentley Beach Club, and a room upgrade to the next room level category when available.

Thank you, John Laclé – Hilton Bentley Leadership Team

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Reviewed 20 September 2011

My husband and I stayed at Hilton Bentley for one night on our way back from our honeymoon... and truthfully, it was one of our favorite nights from our honeymoon! The Hilton staff was so unbelievably friendly and welcoming and they went out of their way to make our stay such an amazing one! The hotel building itself was beautiful, the location was great, and our room was beautiful and huge.. but it was truly the people who worked at the hotel and even the people at the Hotel restaurant--they were just so amazing and friendly! The bellmen were too pushy, but everyone else was absolutely the best! Our stay was such a warm and pleasant experience!

  • Stayed: June 2011, travelled as a couple
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1  Thank lovetotravel0618
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBentley, Director of Sales at Hilton Bentley Miami/South Beach, responded to this reviewResponded 23 September 2011

Hello,

Thank you very much for sharing your Honeymoon experience at the beautiful AAA 4 Diamond Hilton Bentley Miami/South Beach. Certainly, it is our team’s hospitality and professionalism that makes the difference, creating beautiful memories for life. I have shared your comments with our team.

Sincere regards, John Laclé – Hilton Bentley Leadership Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Bentley Miami/South Beach

Address: 101 Ocean Drive, Miami Beach, FL 33139-7212
Phone Number:
Region: United States > Florida > Miami Beach
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Spa Hotel in Miami Beach
#37 Business Hotel in Miami Beach
#41 Romantic Hotel in Miami Beach
#46 Luxury Hotel in Miami Beach
#53 On the Beach Hotel in Miami Beach
#54 Family Hotel in Miami Beach
Price Range: £160 - £556 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Bentley Miami/South Beach 4*
Number of rooms: 95
Reservation Options:
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Also Known As:
Hilton Bentley Miami South Beach Hotel Miami Beach
Hilton Miami Beach
Hilton Hotel Miami Beach
Hilton Bentley Miami/South Beach Miami Beach, Florida

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