Going to be brutally honest here...so this is a long one!)
Like most, you probably read other reviews that said the hotel is outdated among other less than perfect ratings. Well, let me dispel them for you!
Arrive with my spouse for a 5day/4night stay. Check in was quick and simple. The bellhop even walked us to our room, placing the bags and all. (Not expected, but a nice surprise) The room was clean, spacious with a grand view of the beach and city. While I had hoped to over look the beach, the room view was very refreshing. Day one, even had turn down service which was also a nice surprise. (Turn down service was night 1 only)
Day 2, the only reason why I did not rate a perfect stay. The room attendant came to the room pretty late, approximately 4:30ish. I asked for 20 mins before you started on our room and actually suggested she came after the next room. Well, when we got in 2:45am and noted that the room had not been serviced it was not fun at all to call down, request sheets and make our own room up. Prior to leaving, I actually told the front desk and the gentlemen got on the radio and spoke to someone, but the room was not cleaned that day. I reported the incident to the same person in the morning, as there was no follow up with management and was offered a comp. bottle of adult beverage of choice. For the record, didn't accept and chalked it up to language barrier between the maid and us. (I really need to brush up on my secondary language)
The rest of the stay went without a hitch. The beach is a very nice one with very clean water. There are beach butlers where you can get a set up with an umbrella, table(small) and chairs(lounge). It was very quiet during our stay 07/7-07/11/13. Everyone at the hotel was very friendly and helpful. Other than the maid incident on day 2, we have no complaints about the hotel.
Cameron Jones was very helpful and nice and even called our home saying he was sorry he didn't get a chance to tell us bye and hoped we enjoyed our stay, in which we did. If you encounter Cameron, he is very knowledgeable about the area and made great suggestions for eating out and getting around.
A few notes about the hotel itself: Although she is a little older in age, she is very pretty. While there are some cosmetic blemishes as described in other reviews, they are very minor in relation to the hotel. In fact while we were there, we noted that there was routine cleaning of the exterior, sidewalk and palm trees. Others noted noise from Nikki's Beach right next door, but it was not a bother to us at all. The room (815B) was clean, spacious, large shower and grand view of the beach (side window) and city (Balcony)
I would recommend this hotel to anyone looking to stay in Miami Beach. It is close to eateries and plenty other landmarks.
Until next time!
(To hotel management, I have a recommendation for your and other hotels that I would like to share with you regarding the use of technology and avoiding complications and scheduling of maid service and accommodations to guest.)
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- Also Known As:
- Hilton Bentley Miami South Beach Hotel Miami Beach
- Hilton Miami Beach
- Hilton Hotel Miami Beach
- Hilton Bentley Miami/South Beach Miami Beach, Florida