I will start with the positives...
The location is ideal. It is just far enough from the hustle and bustle of South Beach to be quiet but close enough to walk to heart of the night life. Nikki Beach is great for happy hour so it is great that it is just next door. I never had any issues with the music from Nikki Beach being loud but our friends who also stayed there could hear it all night long. We were on the opposite side of the building so maybe that is why we did not hear it. Prime 112 and Devito are across the street and excellent dining choices. The hotel is beautiful. Rooms are nice. A little small by a general hotel room standard but big by South Beach standard. The pool is small but there is nice patio area surrounding it. Lots of lounge chairs and out door sofa type things to lay around on. The restaurant by the pool does a decent breakfast. It is free if you are a diamond member. Although you do have to pay $6 to upgrade to hot food (eggs, sausages and potatoes). It is nice to eat breakfast by the pool. The beach is great. It seems to be a private beach surrounded by two public beaches so there was less of a crowd for that little area. For $17 a day you get up to four beach chairs, two umbrellas, internet service and free bike rentals. Although I never saw any bikes. The chairs on the beach are nice and you take the umbrella up and down as you please. But be sure you sign up for this when you check in. You have to have the voucher in hand when you get to the beach. The beach guys don't speak enough English to do anything more than take your voucher and have you pick out a spot.
And not the not positives...
Valet parking is $35 a day (24 hours). And you have no choice but to valet.
There are two buildings, 10 floors each. One on the beach and one behind that one. So very few rooms have an ocean view.
The service is horrible We are diamond members. They did not even care. We get free internet access, upgrades and newspapers with our diamond status. They said they don't do that at this hotel. I have stayed in much nicer Hilton's than this one in South Africa, London, Paris and Hawaii and we always got our diamond services. What makes this one so special. We were first given a standard room that faced the other building on the 10th floor. They did not even attempt to upgrade us and we treated us poorly at check in. Eventually my husband talked to a manager and we got upgraded to a small suite with a corner ocean view the second night. That was much better. The manager, Kelvin, really went out of his way to help us out. He even left us a bottle of wine and a room full of roses as an anniversary gift. But only after we complained about the service.
Our friends had even more issues. They requested turn down service 3 times and never got it. They also had to call 5 times to get the room cleaned. And after it was clean they were left with no hand towels.
There is no ice machine. If you want ice be prepared to wait an hour to get it or go down to the bar with a cooler and they will fill it up.
At check out they had charged us for a bottle of water from the mini bar. We never touched the water. We were rudely told that they do inventory every day and the a bottle was missing. There was no way the maid who has not high school diploma and does not speak English could have miscounted. We were told that we had to have taken it. At this Hilton the customer is always wrong. They restocked our fridge after we put the stuff we brought with us in it. We had some Heineken Light that the maid thought was there and she restocked the fridge with our beer!!! They don't even serve Heineken Light...only Heineken. So it was obviously ours. I just left it because I knew they would charge us for and it was not worth arguing over. Then they charged us for a pina coloda at the pool bar at 7:28 pm on Saturday night. They showed be a receipt where they wrote our room number and name and it had no signature. Funny thing....we left the hotel at 6pm for the Fontainebleau and did not return until 11pm but yet we charged a drink to the room from the pool bar at 7:28pm. We were so rudely told they would remove it from the bill for now until the investigate it. Are you kidding me??? You really think I am lying over a $12 tab???? I think the front desk guy's name is Adam. He treated our friends bad too. They are supposed to be talking to the GM today and we are calling the diamond desk to complain. This guy has to go.
This place is nice but not worth putting up with the bad service. If you do stay here don't expect an upgrade, don't even open the refrigerator, but you will be charged for something, try to avoid the front desk at all costs and if you need anything go directly to the manager.
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- Also Known As:
- Hilton Bentley Miami South Beach Hotel Miami Beach
- Hilton Miami Beach
- Hilton Hotel Miami Beach
- Hilton Bentley Miami/South Beach Miami Beach, Florida