Our arrival at The James Royal Palm, South Beach at 10:00 PM Saturday on April 11th was not only dissatisfactory but also poorly advertised.
First of all, we booked an ocean view suite. The bedroom we stayed at had barely any ocean; we had a crude direct view of the city, which is not what we paid for. I called the receptionist who was rude and immature. She claimed that as long as we had a mere glance of the beach that is deemed ocean view. Secondly, we ordered an extra bed for our 4-year old son. We mentioned this immediately to the lobby boy, who said he would take care of it immediately. We waited an hour and half, but it never arrived. I had to personally go the lobby where I found the lobby boy blabbering with the staff. I want to highlight that we had to wait two hours for a bed we specified we needed for our son prior to our arrival.
We spent two months comparing prices and other hotels in the area and we considered The James to be the best, but our experience was certainly not the best.
However, I want to point out that the receptionist who checked us out discounted $200 for not giving us the correct room. The discount was nice and all, but it does not fill the void in my disappointment and discontent
- Official Description (provided by the hotel):
- The Royal Palm South Beach Miami boasts an enviable location on Collins Avenue, just north of the iconic Ocean Drive at 15th Street. With direct access to the beach and boardwalk, the resort is near the most appealing attractions of vibrant South Beach. The resort comprises a wealth of refined facilities, including a pampering spa and a pool encircled by cabanas. Dining venues serve authentic plates and cocktails in a relaxing ambience. Some 10,000 square feet of space is available for enchanting events. With iconic ocean or city views, guest rooms and suites house environmentally-friendly amenities and stylish areas for business and leisure. Poolside Suites are distinguished by their expansive outdoor terraces and proximity to the beach and pool. ... more less
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- Also Known As:
- Royal Palm South Beach Miami, A Tribute Portfolio Resort Miami Beach, Florida