We booked a ten day vacation at the Setai, looking for a luxurious and relaxing beach break. We booked a $700 per night Junior Suite (room 516). The first night we were unable to sleep due to the noise from both the hotel's central Air con system and a car park facing our room. You might expect this in a cheap motel not a 5 star $700 per night hotel! Day two we asked to change our room and had to be downgraded to a Courtyard suite which was fractionally quieter, but hugely disappointing. Service in the hotel restaurant for breakfast or at the Beach/Poolside restaurant was consistently appalling - the staff had no idea what they were doing, couldn't understand English and everything was served so slowly. Every day we were confronted with smiles and apologies but all we wanted was the service we thought we were paying for. To add insult to injury, everything we ordered comes with an automatic 20% service charge added - how can the hotel justify this when service is so poor? On the surface, especially when you first arrive, you have the impression of a very beautiful and relaxing hotel. After a day you discover it is everything but that. Very poor value for money.
- Official Description (provided by the hotel):
- The Setai is an intimate, serene oceanfront resort in the heart of South Beach. Its design vision artfully combines the rich architectural history of the neighborhood and its cultural diversity with the International Art Deco movement, particularly its influence in Asia. Our new restaurant, Jaya, invites you to discover a menu that dedicated to the traditional flavors and dishes of Asia from China, India, Thailand and Japan. ... more less
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- Also Known As:
- The Setai Hotel Miami Beach
- Setai Hotel Miami Beach
- Setai Miami Beach
- The Setai Miami Beach, Florida