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“The best hotel in Miami hands down”
5 of 5 bubbles Review of The Setai

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The Setai
Ranked #5 of 207 Hotels in Miami Beach
Certificate of Excellence
St. John's, Canada
Level Contributor
216 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“The best hotel in Miami hands down”
5 of 5 bubbles Reviewed 13 January 2012

We stayed here for 3 nights after a conference in Miami. The rooms were spacious and the attention to detail is impressive. You are treated like royalty upon chefk in as they sit you in a private room with refreshments while they prepare your keys, etc. The pool service for drinks and food in also phenomenal. The breakfast buffet, while extensive and very high-end, is fairly expensive. We really enjoyed this hotel.

  • Stayed February 2011, travelled as a couple
    • Value
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Helpful?
1 Thank keithnewhook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (123)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 6 January 2012

We stayed at The Setai over New Year in a two bedroom apartment suite in The Tower. As mentioned in several other reviews there were many practical problems with things not working (internet,TV,outside line on telephone...) and misunderstandings over housekeeping, room service etc but these were all promptly dealt with by delightful staff and we never regretted our decision to stay there.I think there are issues with the Tower area because many (or even all ?) of these properties are owned by private individuals who offer time to the hotel to rent them out, so the service from the hotel is a little remote. However we loved having the space of the apartment and had the most amazing (after we got over the vertigo from being 20 odd stories up !) view, with the beach to one side and the city to the other. I would recommend this over the slightly more expensive beach front view as you get to see both sides of the city, and the view across to the skyscrapers of Miami was as stunning as the view of the beach, more so at night. We were facing The Shore Club which as some reviews have mentioned does play loud music outdoors but we were sufficiently high up to only noticed this when we sat on our balcony and it was actually quite fun having a pre dinner glass of champagne listening to their music (much cooler than what I have on my i-pod!) watching the scene down below.
We visited many of the other big name hotels (Delano, Shore Club,W, Soho Beach Club) for drinks and dinner but these were a little too '24 hour party' for us . Lovely to experience for a while but nice to escape from, so we are convinced that we chose the most glamorous, stylish and upmarket hotel on South Beach. Being New Year the Setai itself was very busy and perhaps a little less calm than usual or maybe it was just unusual for us to be on a beach holiday in a city environment.
I am usually a spa junkie but on this holiday only had time to book in one massage, on our second last day, and I regretted not having more as it was one of the best I have ever had. Finally the breakfast buffet, particularly the fruit and pastries was the most amazing I have seen in any hotel in 25 years of luxury travel !

  • Stayed December 2011, travelled with family
    • Value
    • Location
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Helpful?
2 Thank NewYork202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 1 January 2012

Absolutely loved everything. Staff extremely attentive and friendly, grounds gorgeous, food excellent. Have absolutely nothing bad to say about this resort. Would move in for the winter if I could! Spa is fantastic. Service unparalleled.

  • Stayed February 2011, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MelisaSingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arlington, Virginia
Level Contributor
48 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 15 December 2011

The Setai is about as high-end as one will find. We stayed in a one bedroom unit in the tower for two nights, and it was fabulous. Great views, full kitchen, and a good sized deck overlooking the ocean. The spa is great and the three pools were fantastic (75, 85, and 95 degrees!). The beach area is very nice as well, with plenty of chairs, towels, and water for guests. The only reason I don't give it a full five stars is because of the high costs - a lunch without alcohol on the property will probably run you around $30 per person (with alcohol $50+ pp). Everything is very high end, but be prepared to spend a hefty amount of money. That said, this is a great property for a special occasion, as the level of service is superb.

  • Stayed December 2011, travelled on business
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Helpful?
2 Thank ncg1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barcelona, Spain
Level Contributor
130 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed 12 December 2011

This is our third stay this year at the Setai, I can only say good about this hotel. Readers please bare in mind we are speaking about Miami, and not only Miami but South Beach. I have read a few reviews to feel what others have experienced at this hotel and I must say that either people do not understand the real deal about this hotel or I might be a terrible traveler after having visited most of the best hotels in the world from Asia to Europe and from North to South America.

First things first, is a small hotel compared to the other hotels in Florida, I think it has about 80 rooms, so I have always been welcomed by my name from the doorman to the breakfast staff. Concierge works extremely helpful and front desk is just as fast as you could call and hang up. Engineering mostly impressive (almost too fast), we have experienced brief trouble with our TV and the Shower and they immediately came to our room and fixed everything.

The Rooms are not as you might expect, but come on, isn´t it what you want when you travel? They really manage to bring a little touch from Asia to America. This is a Hotel that belongs to a company that has several hotels in Thailand, Indonesia etc... So what they are good at is bringing the Asian feel to America, as well with their decor, staff, and service. So please for those who say people do not speak english there, just listen a bit carefully they have to speak english to be able to work at this hotel, they might just be a bit shy or timid.

The swimming pool area is just perfect, you can find privacy, and a relaxing atmosphere in South Beach. For those who are looking for a place to see, party and be seen - avoid. This is a hotel for Family, Couples, and Business men as well as people who appreciate quality.

  • Stayed December 2011, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank Alkatrunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 25 November 2011

One of the best I ever bin. The only one at collins with privat beach. Great pool restaurant

  • Stayed May 2011
    • Value
    • Location
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    • Service
Helpful?
Thank BojanStricevic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 25 November 2011

We booked a ten day vacation at the Setai, looking for a luxurious and relaxing beach break. We booked a $700 per night Junior Suite (room 516). The first night we were unable to sleep due to the noise from both the hotel's central Air con system and a car park facing our room. You might expect this in a cheap motel not a 5 star $700 per night hotel! Day two we asked to change our room and had to be downgraded to a Courtyard suite which was fractionally quieter, but hugely disappointing. Service in the hotel restaurant for breakfast or at the Beach/Poolside restaurant was consistently appalling - the staff had no idea what they were doing, couldn't understand English and everything was served so slowly. Every day we were confronted with smiles and apologies but all we wanted was the service we thought we were paying for. To add insult to injury, everything we ordered comes with an automatic 20% service charge added - how can the hotel justify this when service is so poor? On the surface, especially when you first arrive, you have the impression of a very beautiful and relaxing hotel. After a day you discover it is everything but that. Very poor value for money.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank miles_russell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Setai

Property: The Setai
Address: 2001 Collins Ave., Miami Beach, FL 33139-1913
Phone Number:
Region: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Miami Beach
#3 Family Hotel in Miami Beach
#4 Luxury Hotel in Miami Beach
#5 On the Beach Hotel in Miami Beach
#8 Romantic Hotel in Miami Beach
#14 Business Hotel in Miami Beach
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Setai 5*
Number of rooms: 120
Official Description (provided by the hotel):
The Setai is an intimate, serene oceanfront resort in the heart of South Beach. Its design vision artfully combines the rich architectural history of the neighborhood and its cultural diversity with the International Art Deco movement, particularly its influence in Asia. Our new restaurant, Jaya, invites you to discover a menu that dedicated to the traditional flavors and dishes of Asia from China, India, Thailand and Japan. ... more   less 
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Also Known As:
The Setai Hotel Miami Beach
Setai Hotel Miami Beach
Setai Miami Beach
The Setai Miami Beach, Florida

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