We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Hotel not so GREAT Staff”
Review of The Setai

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Setai
Ranked #6 of 208 Hotels in Miami Beach
Certificate of Excellence
Miami, Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Hotel not so GREAT Staff”
Reviewed 19 February 2014

I’ve stayed at The Setai Hotel many times in the past but recently bought a house on the beach so; regrettably we don’t stay at the hotel. But, come by the restaurants as much as possible.
I see so many new people some of our old favorites. The pools look new but we can’t eat at the pool bar anymore because were not staying there. However Ms. Jill the new manager was so nice and professional that she explained all of the new things going on at the pool and soon I will be able to enjoy looking at the beach and drink one of thier handcrafted beverages from the best bartenders on south beach!
I was not sure if I should leave a review because I like the property and I’m not sure the hotel even reads them but, I figured since I’m not a hotel guest that they wouldn’t listen to my complaints anyway.
Love ,love the place don’t love the rude tower staff. I was looking for the bathroom and was a little turned around and I was trying to ask someone at the front desk for directions.
If the staff wasn’t so preoccupied by their cell phones and personal conversations then maybe you can get help. When I finally did get help I was met with attitude. She told me her name but I didn’t care to hear it because I felt like I was terrible for asking a question and I had interrupted her time. I was going to ask for the manager to complain but she said she was the manager I thought to myself forget it!
As a whole, it’s the best on the beach!! Just don’t find yourself asking for the bathroom!

Stayed February 2014, travelled as a couple
Helpful?
3 Thank Frankie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,070 reviews from our community

Traveller rating
    786
    139
    73
    39
    33
See reviews for
218
489
47
101
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (126)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 February 2014 via mobile

During our stay of one week at the Setai we had a way to appreciate the high quality that this hotel offers. Eventhough our room was the most economic it was really nice, comfortable and with a nice living area and bathroom. The hotel in the other zones is really nice, the outdoor area with pool and spa were fabulous. The staff in all the zones was really gentle and always available. The concierge members were really available and would reserve all the attractions and activities you would like to do during your stay in Miami. I really reccomend this hotel for a luxorious stay in Mjami.

Helpful?
Thank QLorenzo
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
New Jersey, USA
Level 6 Contributor
203 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 14 February 2014

It was one of our several stays a the Setai Tower over the several years and it is still one of the best Hotels I know. Great area of SB, pool facilities, rooms, restaurants are so good that you never want to leave. Staff is excellent and we love the breakfast and very comfortable beach chairs. The only two things to mention are cost of everything at the hotel (high :) and TV remote that can be a little less complicated to use. But I guess it is not a problem for the kids.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EAS21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
norwood
Level 5 Contributor
63 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 6 February 2014

There is one 5 star location in Miami and it is the Setai - no question. But since the management/ownership changed some things changes also for the guest - and some of these changes might not be for the best. Let´s pick valet parking; during our 8 day stay we where presented with more than 5 different cars due to mix ups and waited an average of 25 minutes to get your car. We suggest to change or challenge the 3rd party valet car company to get them up to the same service speed this 5 star landmark demands. Lets move to food. Why the new ownership skipped the best peking duck restaurant in town is a miracle, but the new restaurants is mostly empty and a new/international interpretation of italian food is not innovative at all. If there is any chance to switch back to the peking duck, please do so to please your longtime and returning guest. And let the beach personal get a supervisor to put themselves into a 5 star service attire all the way - we had some lazy days where the beach was a service desert.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank happa00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
604 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 473 helpful votes
Reviewed 4 February 2014

This is not the first time we were staying in this hotel. This time we found the service under average compared with other hotels of this category we are used to, especially when you pay over $2000 a night.
The room are large and pleasant although the noise insulation is far from being perfect. The valet parking requires every time a long wait, the room service is slow. You do not feel like you get what you expected for your money. The restaurants that we tried i.e The Grill and the pool bar have been disastrous. In both places we waited for ever before getting the dishes and when delivered this was very mediocre.
We will not come back.

Room Tip: High floor, ocean front
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jmLondon845
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peoria, Illinois
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 January 2014

Nice hotel. A bit pricey, which I typically don't mind. My main problem with the place is that I was told one of their three pools was heated to 90 degrees. When I was there, the pools were all too chilly to set foot in. I was told that the pool heaters couldn't keep up with the cooler air temperatures that time of year. I subsequently stayed at a hotel in Palm Beach where the air temperature was the same but they managed to keep a much larger pool plenty warm. They seem to try, and take good care of guests. So a generally positive experience.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Discerning1776
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level 5 Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 22 January 2014 via mobile

My girlfriend and I spent the Most wonderful week of holidays of our life!
From our arrival to our departure everything was great ,
The room was gorgeous , the bar is a must see in Sobe, our diner at the Grill restaurant was excellent.
The daily breakfast in the courtyard was amazing, the welcoming smile of the Hostess , the service and the quality and variety of food provided.
Top notch service at the pool and Beach what a wonderful atmosphere . The frozen cocktail were excellent.
Once again thank you for this mémorable week!

Stayed January 2014, travelled as a couple
Helpful?
1 Thank Monsieur_Charles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Miami Beach hotels
City Center
1 Hotel South Beach
1 Hotel South Beach
#8 of 208 in Miami Beach
3,101 reviews
City Center
W South Beach
W South Beach
#12 of 208 in Miami Beach
3,521 reviews
COMO Metropolitan Miami Beach
#4 of 208 in Miami Beach
1,387 reviews
Show Prices
Show Prices
Show Prices
Faena Hotel Miami Beach
#7 of 208 in Miami Beach
666 reviews
The Miami Beach EDITION
#13 of 208 in Miami Beach
1,397 reviews
City Center
The Ritz-Carlton, South Beach
The Ritz-Carlton, South Beach
#32 of 208 in Miami Beach
3,061 reviews
Show Prices
Show Prices
Show Prices

Been to The Setai? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Setai

Property: The Setai
Address: 2001 Collins Ave., Miami Beach, FL 33139-1913
Phone Number:
Region: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Miami Beach
#4 Spa Hotel in Miami Beach
#5 Luxury Hotel in Miami Beach
#6 On the Beach Hotel in Miami Beach
#8 Romantic Hotel in Miami Beach
#14 Business Hotel in Miami Beach
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Setai 5*
Number of rooms: 120
Official Description (provided by the hotel):
The Setai is an intimate, serene oceanfront resort in the heart of South Beach. Its design vision artfully combines the rich architectural history of the neighborhood and its cultural diversity with the International Art Deco movement, particularly its influence in Asia. Our new restaurant, Jaya, invites you to discover a menu that dedicated to the traditional flavors and dishes of Asia from China, India, Thailand and Japan. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with DerbySoft Ltd Shanghai HQ, Booking.com, Expedia, Priceline, Odigeo, Hotels.com, Ebookers, TripOnline SA, 5viajes2012 S.L., Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your The Setai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Setai Hotel Miami Beach
Setai Hotel Miami Beach
Setai Miami Beach
The Setai Miami Beach, Florida

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing