We have gone to South Beach to get out of the cold for five years now. We have stayed at this hotel when it was call the Strand and we thought it wouldn't have been a big deal with a name change but we were wrong. We arrived at 1:00 and were told our room would not be ready until 4:00 and that was their check in time. SERIOUSLY?!? Also, the two girls who work the front desk are the most rude, incompetent, 'customer service' employees we have seen yet. When they address you they talk to you as if you are the vagrants off of the street asking questions.
We were given a room with a balcony over looking traffic and didn't get a good nights sleep the entire time we were there. You feel like you are sleeping on the street in the middle of the chaos. The room itself was dirty. There were stains all over the furniture, rugs, and bedspread! When they did come to clean they did not give extra towels or clean the sheets the entire week we were there. Also, the lighting in the room is terrible for getting ready.
The positives of this hotel would be location, kitchen located in the room, and beach chairs. Yet, you pay a $25 resort fee each day that includes bee fees and breakfast at the hotel restaurant. The breakfast itself isn't bad but the service is terrible. You have to beg for refills on water, coffee, etc. Overall, this hotel is definitely not a four star and should not charge you as one either.
- Official Description (provided by the hotel):
- Live the South Beach lifestyle at our hotel in Miami Beach, Florida. Located in the heart of Miami's Art Deco Historic District on Ocean Drive, we offer spacious, stylish suites with all the amenities of home. With stellar views of the ocean and the bustling action of Ocean Drive, our beachfront hotel is exactly what you need for your stay in Miami. Because we are located right on the beach, fun in the sun is literally at your doorstep. Stake out your spot in the sand and enjoy the signature Florida sunshine. With the average temperatures in the 70s and 80s, you can enjoy the beach and the sun almost all year-round. ... more less
- Reservation Options:
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- Also Known As:
- Strand Ocean Drive Hotel
- Strand Ocean Drive Miami Beach
- Congress Hotel South Beach Miami Beach, Florida