We spent 4 nights at Croydon. They have a long way to go to even reach for 3 star quality service. When we arrived the valet parking guy was not very welcoming when we wanted to park the car by the entrance to check in and unload the bags. He said we couldn't park the car there and he kept on asking if we should use valet or not.
Inside it took forever to check in - no room was yet available. And it was around 4 pm.
We had to wait 30 more minutes after finishing check in before the room was ready.
At check in they asked for ID of all the persons in the room. They took a copy of it and said it was just for safety reasons, in case we had lost our room key.
The rooms are very nice but the door into it is not soundproof at all. You can hear everything people say in the hallway and in the other rooms. And when the cleaners start vacuuming outside the room 7 am, there is no point trying to sleep anymore.
Breakfast can best be described as fightclub. Shortage of everything all the time. If there is bread, jam or eggs are missing. If there is jam or eggs, bread is missing. And if there is both bread and jam, plates are missing. It could take over an hour to fill your plate with an ok breakfast because of all the waiting. A lady on the table next to us said she had waited 1 hour for coffee.
The sun deck however, is a very nice place to enjoy the Miami sun.
In our bathroom there was nothing stopping the water from flooding outside the shower area. It also flooded the hallway of the room, so we had to use all our towels to stop the water.
When checking out we wanted the copy of our ID returned, but now they said it was hotel policy to file these. They also said that all hotels in the US has this policy. We had to raise our voice and demand to get it back before they talked to the manager and he said we could get it back.
The staff need, as others also has mentioned, hospitality training. Not many smiles to see.
We will never go back to this hotel again.
- Official Description (provided by the hotel):
- A fully-renovated boutique hotel located steps away from the ocean. The 7-story luxury Hotel Croydon dazzles with 103 guest rooms including a sprawling Penthouse with ocean views, meeting room and banquet space, a gym, an outdoor pool, a spa, an on-site restaurant and bar, and a rooftop sun deck with 360 degree views of the ocean and Miami. IMPORTANT -- Credit card used for booking must be the same credit card presented for payment at check-in. The name on the credit card must match the name on the reservation and the card holder must be present along with a government-issued photo ID. Holiday and Special Events require a non-refundable prepayment 30 days prior to arrival. No early departures are allowed. Reservations are completely non-refundable within 30 days of arrival. Events include but are not limited to: New Years (12/26 to 1/3), Boat Show (2/12 to 2/16), Winter Music Conference & Ultra (3/15 to 3/31), Memorial Day (5/21 to 5/25) & Art Basel (12/3 to 12/9). A mandatory daily resort fee of $20.00 plus tax ... more less
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- Also Known As:
- Hotel Croydon Miami Beach, Florida