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“Great stay at the beach!”
Review of Hotel Croydon

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Hotel Croydon
Ranked #46 of 212 Hotels in Miami Beach
Certificate of Excellence
Reviewed 3 July 2014 via mobile

Beautiful hotel. The beach is just across the street from the beach. The hotel had just been renovated. We booked a queen room. Wonderful beds and great looking bath. Room has a fridge but no coffeemaker. We found the room to be clean and quiet. Hotel staff was very courteous. The hotel has a great pool and rooftop sun area. Currently no restaraunt in the hotel and breakfAst can be a little hectic. Would sat again!

Stayed: June 2014
1  Thank Joel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBG_GuestRelations, Guest Relations Manager at Hotel Croydon, responded to this reviewResponded 10 July 2014

Good Afternoon Joel R,

Thank you for sharing your lovely feedback with us, and all of our guests! We are located just a block away from the beach. We are fully renovated so everything you experienced is brand new. :) It seems like you enjoyed your time spent with us! We hope to see you again soon!

Katrine

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1,501 - 1,507 of 1,975 reviews

Reviewed 2 July 2014 via mobile

We booked two rooms for a family of 2 teens, a baby and two adults for
Four
Nights. We took advantage of the grand opening special which included breakfast every morning, and rooms at a very interesting low price. We were well received by the entire staff at the hotel, from the valet to the bellboy to reception staff. Dolores at reception was extremely helpful and exceeded our expectations when we asked to change one of the rooms we had booked due to the fact that it was smaller than we had expected. The breakfast is light but plentiful. The hotel is newly renovated, the bar and restaurant are not yet operational, but the hotel gives us the opportunity to visit other hotels of their group for the nightly complementary happy hour. I have read certain reviews which state their disappointment and or the poor service they received and I must say that up to now, the service is excellent through out the entire hotel, the staff is helpful and Dolores is simply the best. The rooms are nice, the hotel is located one block from the beach and close to a liquor store and a convenient store. The breakfast is perfect for those who like it light and simple and yet satisfying and there was no fightclub at breakfast and refills were done regularly.

  • Stayed: July 2014
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1  Thank Pascale N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBG_GuestRelations, Guest Relations Manager at Hotel Croydon, responded to this reviewResponded 10 July 2014

Thank you for your recent visit to Hotel Croydon and for sharing your experience with us. We are delighted you enjoyed your stay, thanks in part to the excellent service you received from Dolores. Dolores is indeed a rock star and but one of many who are dedicated to providing an original guest experience in a friendly, attentive and gracious manner. We look forward to your next visit soon.

Katrine

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Reviewed 30 June 2014

To start off with the hotel is ok. We have never been to Miami Beach so we relied heavily on Trip Advisor reviews to help us pick our hotel. We were blown away by all of the amazing reviews that Hotel Croydon was getting, so we went to their website to book a room. They were offering grand opening (1/2 price) deals for the month of June, with one option being Top Floor Only Please. We saw the picture on their site and we were sold. When registering online I noted that we were arriving on a later flight so we wouldn't be checking in until late the evening of our arrival and that we desired a King bed. We got our reservation and we were all set to go.

My wife and I were very excited to get down there and when we did, things weren't quite as Awesome as the reviews made this place seem to be. As indicated by the room we booked we expected to be on the 7th floor so we could appreciate the view that they were offering, but upon check in we were offered a 5th floor room. After several minutes of discussion we were given a room on the 7th floor. On our way up to the hotel we were informed that the hotel had only opened a week or so before our arrival and that they had a soft opening for family and friends. (I suddenly understood all the amazing reviews since nearly all of them were written before the hotel had opened to the public.) We were taken to our rooms and all I can say is "What a let down." The room was ok, but absolutely nothing like the picture on their website. Our room was easily half the size of that picture. If the picture had been realistic I would have been ok with the room.

As mentioned in some of the other reviews, breakfast is a bit of a hassle. We routinely got down there around 8 am and it was a crap shoot on what you would find there.

My only other comment is about the staff, while some have said the staff was rude, I won't agree with that. I found them to be friendly, from the valet, to the doormen to the front desk staff. I believe they are up to full prices now so I doubt I'll stay there on my next trip to Miami, but it wasn't a terrible hotel.

  • Stayed: June 2014, travelled as a couple
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2  Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBG_GuestRelations, Guest Relations Manager at Hotel Croydon, responded to this reviewResponded 1 July 2014

Good Afternoon Mike H,

Thank you for sharing your honest feedback with us, and all of our future guests! I am glad that we were able to accommodate you with a room on the 7th floor. The reviews that have been written were from guests that stayed with us, and all provided their honest opinions. We do serve a complimentary continental breakfast, and first come first served guests. We are terribly sorry that your time spent with us was not a 5 star one!

Katrine

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Reviewed 30 June 2014 via mobile

Nice place to stay. Quiet and out of the way. Very helpful staff. Within walking distance of the beach. Transportation to and from airport is available. They have a sister hotel right on South beach. Has a roof top lounge. Very clean hotel.

Stayed: June 2014, travelled with friends
Thank Susann H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBG_GuestRelations, Guest Relations Manager at Hotel Croydon, responded to this reviewResponded 1 July 2014

Susann H, you are the best! Thank you for the wonderful acknowledgements. Can’t wait to see you again!

Katrine

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Reviewed 28 June 2014 via mobile

I stayed at the Croydon hotel the weekend of June 13th for my first time visiting florida. To be totally honest, its been the first hotel I've ever stayed in who has knowledgeable, friendly, caring staff. From the wonderful ppl at the front desk who recommended great place to eat and hang out at to the ladies from room service who would bring us fresh towel and chocolate. It was only there third week open so the had a little construction going on but not a bother. This place was definitely worth it. I cant wait for them to have full service bar and running kitchen. Coming back for sure

  • Stayed: June 2014
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2  Thank tania r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBG_GuestRelations, Guest Relations Manager at Hotel Croydon, responded to this reviewResponded 1 July 2014

Hello there tania r,

We value all of our guests feedback and thank you for sharing yours with us! Thank you for choosing to stay with us on your first visit to Florida! :) Our staff all work hard to make sure that each and every guest is having a splendid time! We are dedicated to providing an original guest experience in a friendly, attentive and gracious manner. We look forward to your next visit soon.

Katrine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

It was awesome to stay here. Good pool, good staff, great room. It was very neat and fresh. Great manager Daniel, and the front desk agents Suly and Yaritsa. Very nice hotel and I recommend this place to everyone!! Love the free breakfast and the rooftop.

Room Tip: Good spot very easy to get around and its just by the beach! Taxi costs 6 dollars from the hotel to...
See more room tips
  • Stayed: June 2014, travelled with friends
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2  Thank nilghon b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBG_GuestRelations, Guest Relations Manager at Hotel Croydon, responded to this reviewResponded 1 July 2014

What a great review, nilghon b! Thank you for the fantastic shout out! Can’t agree with you more that Daniel, Suly and Yaritsa are amazing and I am so glad you were well taken care of throughout your time with us. Hope to see you soon!

Katrine

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Reviewed 26 June 2014

We spent 4 nights at Croydon. They have a long way to go to even reach for 3 star quality service. When we arrived the valet parking guy was not very welcoming when we wanted to park the car by the entrance to check in and unload the bags. He said we couldn't park the car there and he kept on asking if we should use valet or not.
Inside it took forever to check in - no room was yet available. And it was around 4 pm.
We had to wait 30 more minutes after finishing check in before the room was ready.
At check in they asked for ID of all the persons in the room. They took a copy of it and said it was just for safety reasons, in case we had lost our room key.
The rooms are very nice but the door into it is not soundproof at all. You can hear everything people say in the hallway and in the other rooms. And when the cleaners start vacuuming outside the room 7 am, there is no point trying to sleep anymore.
Breakfast can best be described as fightclub. Shortage of everything all the time. If there is bread, jam or eggs are missing. If there is jam or eggs, bread is missing. And if there is both bread and jam, plates are missing. It could take over an hour to fill your plate with an ok breakfast because of all the waiting. A lady on the table next to us said she had waited 1 hour for coffee.
The sun deck however, is a very nice place to enjoy the Miami sun.
In our bathroom there was nothing stopping the water from flooding outside the shower area. It also flooded the hallway of the room, so we had to use all our towels to stop the water.
When checking out we wanted the copy of our ID returned, but now they said it was hotel policy to file these. They also said that all hotels in the US has this policy. We had to raise our voice and demand to get it back before they talked to the manager and he said we could get it back.
The staff need, as others also has mentioned, hospitality training. Not many smiles to see.
We will never go back to this hotel again.

  • Stayed: June 2014, travelled as a couple
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6  Thank Erontravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBG_GuestRelations, Guest Relations Manager at Hotel Croydon, responded to this reviewResponded 27 June 2014

Happy Friday Erontravel,

We value all of our guests feedback and thank you for sharing yours with us! We strive on providing outstanding service to all of our guests. We just opened some weeks ago so we are working on providing an outstanding product for everyone to enjoy! We wish that you would give us another chance in the future. We will make sure that your time spent with us is an all-out success!!

Katrine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Croydon

Address: 3720 Collins Ave, Miami Beach, FL 33140-4080
Region: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#22 Spa Hotel in Miami Beach
#33 Luxury Hotel in Miami Beach
Price Range: £106 - £295 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Croydon 4*
Number of rooms: 103
Official Description (provided by the hotel):
A fully-renovated boutique hotel located steps away from the ocean. The 7-story luxury Hotel Croydon dazzles with 103 guest rooms including a sprawling Penthouse with ocean views, meeting room and banquet space, a gym, an outdoor pool, a spa, an on-site restaurant and bar, and a rooftop sun deck with 360 degree views of the ocean and Miami. IMPORTANT -- Credit card used for booking must be the same credit card presented for payment at check-in. The name on the credit card must match the name on the reservation and the card holder must be present along with a government-issued photo ID. Holiday and Special Events require a non-refundable prepayment 30 days prior to arrival. No early departures are allowed. Reservations are completely non-refundable within 30 days of arrival. Events include but are not limited to: New Years (12/26 to 1/3), Boat Show (2/12 to 2/16), Winter Music Conference & Ultra (3/15 to 3/31), Memorial Day (5/21 to 5/25) & Art Basel (12/3 to 12/9). A mandatory daily resort fee of $20.00 plus tax ... more   less 
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Also Known As:
Hotel Croydon Miami Beach, Florida

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