Jeff and his wife are very awesome!! I had an issue with a double booking which was not their fault, and I called Jeff and he took the initiative to conference call Tripadvisor to ensure them that the booking was not my fault and that I should be refunded ASAP or have my funds transferred to another booking. He even waited on hold for forever to speak to a supervisor. At the end of the day it all worked out, and I am glad that he put forth such a major effort and he did not have too. I already know that they would have given me and my guest the best customer service.
The condo was very clean, the temperature inside the room was perfect (not humid, very cold or very hot). The only complaint I have is that the elevator went out which sucks because we had to carry our suitcases down. Good thing that these nice gentlemen saw and helped us!