I booked late for Xmas week. Always a mistake - and I paid dearly in both poor quality and money. The Alexander is in desperate need of a makeover, the common areas are dated and the elevators are slow when they work and often break down . The staff is on the surly side probably because the condo Owners don't receive the full hotel services so the staff doesn't cater to Owners at all. I rented a condo from Hora Vacation Rentals(or should I say "Horror"...). Our first meaningful interaction occurred when after having agreed to pay over $700 per night for a 2 bedroom - I had the audacity to request an early check in ( 1 pm! ). They said - "Oh 2 hrs early? - that will be $100!" - I protested and they relented but seriously! Then when I got there - the first impression when you came into the living room was the mud streaked windows which obliterated the view.( I will add photo's) They were filthy and disgusting. i immediately emailed Hora - no response. That's the way they stayed for the entire week.A constant reminder that basically - my family had been taken for a Hora ride. The apt was all right otherwise for the most part but it was clear that it required maintenance and the Owners were not intending to spend a dime to fix it. There was a light out in one of the bathrooms. We had been warned not to approach hotel staff for any maintenance issues because the condo was not part of the hotel - so I emailed Hora - no response - guess that bathroom was to remain dark for the vacation. there was a hole punched in the wall of the "master bath" - guess one of the guests had not been happy - I emailed Hora about it -no response... The master bath was so tiny - it was almost laughable. It was so small that you couldn't even keep the toilet seat up without it being pushed down by the shelf behind it. The bathroom needed to be expanded into the closet it was next to - but good luck that ever happening. Both toilets were windowless without so much as vents so forget...air flow.There was a washer / dryer set - the washer broke down repeatedly so we were un-able to clean the towels and the toaster oven was so cheap as to be unworkable. The apt itself was large and airy - it was just as if you felt that at every turn - you were being taken advantage of because the Owners did not bother to maintain ( or clean the windows). If you have an alternative - don't rent from Hora.
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