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“Never again....” 1 of 5 bubbles
Review of Chesterfield Hotel

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Chesterfield Hotel
Ranked #78 of 206 Hotels in Miami Beach
Certificate of Excellence
Washington DC, District of Columbia
2 reviews
“Never again....”
1 of 5 bubbles Reviewed 3 June 2014

A group of 8 ladies went there for a 30th B-day weekend celebration. The rooms are beyond small, dank and musty. The noise from everyone and everything is like it's right inside your room. The AC (which is a must in SB) was so weak, the room never got below 77 degrees. The staff is nice enough when you can get them. We called the front desk twice and they never answered the phone. The door lock on our second suite had to removed at 3AM because the no key would open it. The water pressure in the shower was so weak and the shower was very hard to get into which is weird in itself. Forget about getting a drink at happy hour unless you get there before it starts, and the shuttle service is a joke. It doesn't actually go to the hotel so you end walking blocks and blocks with luggage in tow. Some staff are great, others don't have a clue. We ended up paying for a $40 taxi ride to get back to airport...again shuttle service is not reliable. I would not recommend this place to anyone over the age of 25.

Room Tip: The suites are the only rooms big enough to set down your luggage and still walk around.
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  • Stayed May 2014, travelled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Sandra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBG_GuestRelations, Guest Relations Manager at Chesterfield Hotel, responded to this review, 6 June 2014
Happy Friday Sandra B,

Thank you for the time you took to share your honest feedback with us! We are indeed a boutique hotel therefore our rooms are a bit smaller then your average hotel. We advise all of our guests not to place their keys next to their phones. This will deactivate the key cards. I will make sure to inform the rest of our team about your feedback, so that this never happens again. Due to the construction on Collins Ave we are not allowed to load or unload. We have been instructed to load and unload guests and luggage on Washington Ave. We apologize that your time spent with us was not a 5 star one!

Katrine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,044 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (417)
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English first
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 June 2014

I cannot say enough about this hotel. From the time we arrived at the hotel we were given some of the best customer service. The bell hop took all 20 something bags without batting an eye. Luis, the desk employee, was very friendly and helpful and got us into our rooms asap even though we arrived early. All of the staff were very friendly and provided great hotel support. The hotel itself had great character and was well maintained. It had all of the amenities that you could ask for, from a full bar, hookahs, a lounge indoor and outdoor, breakfast and dinner meals, and a small pub, not to mention the rooftop deck. This was my first time staying at the Chesterfield and I have decided that this is going to be my South Beach hotel everytime I go there.

Room Tip: I stayed in the executive suite. These suites have tons of room (way more than you would expect on S...
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  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Marlon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBG_GuestRelations, Guest Relations Manager at Chesterfield Hotel, responded to this review, 3 June 2014
Hello there Marlon L,

We are delighted to read your wonderful 5 star feedback! All of our team is hard at work, making sure that all of our guests are given the best treatment! We offer a great time at a reasonable price here at Chesterfield! Please come back for another memorable time!

Katrine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
1 review
5 of 5 bubbles Reviewed 2 June 2014

We came from another hotel, after from seeing a roach!!! We found this hotel and seen decent reviews. The room was nice and cozy and the staff were very helpful. Our flight didn't leave til late so Nelson was very helpful in putting out bags in a room until we were ready to leave, and he also helped us to the airport. Overall, we had a wonderful stay!! Thanks Chesterfield and Staff (thanks Nelson!)

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CandaceJade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 2 June 2014

Overall this is a great place to stay...they have happy hour every night from 7-8 with free drinks and the drinks are strong!! You can also sit outside at the front and watch the action as it happens..Damien was an amazing host who was always willing to help us and always knew the answer to our questions...the only small complaint I have is that the rooms are extremely small and we had 3 people but we managed to make it work

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ashbre04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBG_GuestRelations, Guest Relations Manager at Chesterfield Hotel, responded to this review, 3 June 2014
Good Evening Ashbre04,

Thank you for taking your time to share your feedback with us, regarding your recent stay! We offer great amenities, and happy hour from 7-8PM being one of them. You can sit outside on our front porch and people watch. Very diverse group of people here on South Beach. Damien is absolutely great and I will make sure that he is aware of your kind praise!

Katrine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doral, Florida
1 review
5 of 5 bubbles Reviewed 1 June 2014

My friends surprised me & brought me to the Chesterfield for a drink, it turned out they have booked a room to celebrate my Birthday. We checked in in only 3 minutes & knowing everything we needed because Mr German covered every possible information. He treated us like royalty. Knowing it was my birthday, he gave us a free upgrade. asked us which kind of food we liked, then he sent us to eat Sushi at the Lion bar, great drinks & fresh & delicious plates we had, he told Mr Nelson to help us to the room & we found other excellent employee. The room was beautiful. smelled so good, the people at the bar was so friendly. we stay there for 2 days & willing to comeback!!!

Room Tip: Got a beautiful premium room. it was the best i've ever been in.
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  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jennifer R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florianopolis, SC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 May 2014

What a great experience in the Chesterfield hotel, came back for a few days to stay in miami beach place that i used to live and what a surprise it was to stay here, friendly people, always there for our needs, have to say that a great guy who made us feel home again was Luis Padron always happy and willing to help us. we really enjoyed the room , so clean and we rested fine for the nites on the hottest spot of the south beach, thank you Chesterfield Hotel we will come back soon!!!

  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank gustavini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBG_GuestRelations, Director of Sales at Chesterfield Hotel, responded to this review, 2 June 2014
Good Afternoon gustavini,

Thank you for sharing your lovely 5 star feedback with us, and all of our future guests! Our staff is always hard at work to make sure that all of our guests are having an amazing time! Luis is absolutely wonderful, and all of our guests seem to think so as well! I will make sure that he is aware of your kind praise! Please come back again soon for another memorable time!

Katrine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 29 May 2014 via mobile

I went to the Chesterfield with my friends to spend the memorial weekend like every year.. The Chesterfield Hotel my place to stay always the rooms are big and is close to everything .. The staff is the best they will make you feel like in a 5 stars hotel Luis , jose and George keep up the good service . See ya next year Chesterfield

Stayed May 2014, travelled with friends
Helpful?
3 Thank Juan Carlos L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBG_GuestRelations, Guest Relations Manager at Chesterfield Hotel, responded to this review, 2 June 2014
Hello there Juan Carlos L,

There is absolutely nothing that we love more then wonderful 5 star feedback! We are extremely glad to know that your time spent here was such a great one! We are located in the heart of South Beach, just blocks from all the hottest spots. I see that our staff provided you with outstanding service! I will make sure to inform George. Luis and Jose about your kind praise! Please come back again soon!

Katrine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chesterfield Hotel

Property: Chesterfield Hotel
Address: 855 Collins Avenue, Miami Beach, FL 33139-5807
Region: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#55 Family Hotel in Miami Beach
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Chesterfield Hotel 3*
Number of rooms: 92
Official Description (provided by the hotel):
The Chesterfield Hotel & Suites is located on Collins Avenue at the center of South Beach's Art Deco District. By merging the former Lily, Leon and the Chesterfield Hotel, the combined 90-room hotel now offers a wide range of room types and services. Want to lounge outdoors and enjoy a drink? Grab a cocktail at either of the hotel's two bars. Want to chill in an intimate alcove? Relax at the discreet and cozy outdoor lounge - a great vantage point to spy on hipsters walking by. IMPORTANT -- Credit card used for booking must be the same credit card presented for payment at check-in. The name on the credit card must match the name on the reservation and the card holder must be present along with a government-issued photo ID. Holiday and Special Events require a non-refundable prepayment 30 days prior to arrival. No early departures are allowed. Reservations are completely non-refundable within 30 days of arrival. Events include but are not limited to: New Years (12/26 to 1/3), Boat Show (2/12 to 2/16), Winter Music Conference & Ultra (3/15 to 3/31), Memorial Day (5/21 to 5/25) & Art Basel (12/3 to 12/9). A mandatory daily resort fee of $18.00 ... more   less 
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Also Known As:
Chesterfield Hotel Miami Beach, Florida
Chesterfield Miami Beach

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