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Hotel Shelley
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Reviews (1,647)
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Reviewed 23 May 2014

We got the room... last minute(like 10 PM at night on the night of)... for like $80.00. If we had paid more, I would probably would have a different opinion. First, The hotel is in a prime location for South Beach's top spots. Then, the room isn't bad. All hotels on South Beach are kind of art deco, old buildings and this one is no different. The room is small but did the trick. The room appeared to be clean UNTIL we had to kill a baby roach in the morning that made its way into our bathroom. :/
I am not one that typically needs to be catered to by the staff of a hotel and I don't bother with them much typically - HOWEVER - the staff here is so bad that I must comment. "Unfriendly" is not the word... the staff is downright RUDE and it left quite the impression on us.

.... can I just mention the baby roach again? Because that was super gross.

    • Service
2  Thank Anastasiajay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2014

My best friend and I searched high and low for the perfect place to stay for her birthday weekend in Miami, and Hotel Shelley was it!

The driver of the shuttle from MIA airport to the hotel was hilarious! Definitely set the tone for the weekend ahead of us.
We did arrive a few hours earlier than check-in time, so we quickly changed into our bathing suits, hit Wet Willie's (It's down the block!) and went straight to the beach. The front desk let us leave our luggage at the hotel while we relaxed in the sun. Early check-in would have been ideal, but it wasn't a big deal that it wasn't available due to the hotel being completely booked.
We checked in later that afternoon, and were given a double bed room on the first floor. The room was clean and beautifully decorated with a fully stocked mini bar, and a clean bathroom filled with towels. The best parts of the room were definitely the beds. They were comfortable with clean bed sheets/pillowcases, and just the right balance of sturdy and soft. My usual back pain was a non issue.
The staff at the hotel were some of the funniest and nicest guys ever! David and Daniel L. at the afternoon front desk were sweethearts and very knowledgeable of the area and all the great dining spots. Our room keys had deactivated, and Daniel L. gave us new keys with a smile. He also called maintenance for us who arrived in a flash when one of our bathroom lightbulbs went out. Damian at the overnight front desk was so sweet and hilarious! We had a ridiculously early flight and needed to check out at 4am. He called our cab (the shuttle doesn't run at that time), and helped us with our bags. Last, but not least, the bell hop, Raul, was a gem, and helped us with whatever we needed. Exceptional customer service is definitely this staff's priority.

With the great rooms, great staff, daily happy hour (7-8pm), and prime location, you can't go wrong with Hotel Shelley!

  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Frances S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBG_GuestRelations, Guest Relations Manager at Hotel Shelley, responded to this reviewResponded 22 May 2014

Hello there Frances S,

HAPPY BELATED BIRTHDAY TO YOUR FRIEND!! :)
Thank you for sharing your extensive 5 star feedback, for all of our guests to read! We are extremely glad to know that you had a great time here! We are just blocks away from Wet Willies and many other hot bars around the hotel. We have no problem holding your luggage for you, until you are ready to check in. :) We strive on providing outstanding service, so we are delighted to read that is what you were given! I will make sure to inform the mentioned staff about your lovely praise! Please come back again soon for another fun filled stay!

Katrine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

Worst hotel i ever been too!!!! The baggage guy stole my phone, the Rooms were so small,and our room keys never worked! What a dump!!! Bunch of low life dirtbags

    • Value
    • Service
2  Thank caseypaco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2014

Went for a little relaxation and got just that! The staff at front desk were extremely accommodating, especially Damian who told us the good spots to party and even set us up with club entry and drinks on our last night!! Very friendly and super fun place to stay. **Only complaint is not enough outlets in rooms for phone charger and things like that, and def not enough lighting! It was kinda dark in our room and with it being on the side of hotel we didn't get that direct sun from the window. Other than that, great stay!

Stayed: May 2014, travelled with friends
Thank Andrea C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBG_GuestRelations, Guest Relations Manager at Hotel Shelley, responded to this reviewResponded 14 May 2014

Hello Andrea C,

Thank you for providing us with your feedback regarding your recent stay here at Hotel Shelley! Damian is lovely and all of our guests feel the same! I will make sure that he is aware of your kind praise! I will pass on your feedback regarding the outlets to our General Manager. Please come and stay with us again in the future!

Katrine

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Reviewed 13 May 2014

Came here two days prior to a cruise. Price was right so we decided to take a chance, glad we did. From the moment we arrived everybody was so helpful. Room was small, but was nice. We didn't stay in the room long anyways just a place to sleep. The only thing that I didn't like was that if you wanted ice it was across the street at The Chesterfield, not a deal breaker for me though. Location was great, this hotel surprised me, I will definitely stay here again the next time I'm in Miami.

Room Tip: stood on the second floor, didn't hear the music downstairs
  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank julnjst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBG_GuestRelations, Guest Relations Manager at Hotel Shelley, responded to this reviewResponded 14 May 2014

Good Evening julnjst,

We value all of our guests feedback and we are extremely content to read your 5 star review! We offer unbeatable prices, in a prime location, with great money saving amenities. Our staff all work hard to make sure that all of our guests are happy! We hope that you would stay with us again in the future.

Katrine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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