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Reviews (1,214)
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Reviewed 16 July 2017 via mobile

We will absolutely come back to the The Colony Hotel!! The accommodations were amazing and the hotel staff was so nice!!! Claudio (The Front Desk Attendant) was so nice!!!! Rooms were clean, cool, and up to date!!! It is not a hotel for families, but it was great for our couples retreat. Love! Love! Love!!!!

Stayed: July 2017, travelled as a couple
Thank LaQuitta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eddie N, Director of Sales at The Colony Hotel, responded to this reviewResponded 17 July 2017

Hello Laquitta, we are so happy to know Claudio made a such an impact on your stay, he routinely is praised by our guests for his service and positive attitude, we will be sure to share this review with him so he knows his service is making a difference with our clients. We hope to see you again when you come back to Miami Beach, glad we could make your couples retreat a memorable one!

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Reviewed 13 July 2017

Absolutely great stay. I have stayed in south beach before at different hotels, but I will never stay anywhere else again. This place was great. I told them it was my sons 17th birthday when we checked in and the Mgr. Mirta was just great, she always had a smile, was always helpful and for 3 days every time she saw us she told him happy birthday. look, this isn't the Hilton or westin, it's a great beach hotel on south beach. and one of the better ones by far. The room was spotless, the beds were comfy and everyone that worked there was happy and greeted us with a HI and a smile every time they saw us. Location was perfect of course. did not eat at the restaurant, it is not ran or owned by them anyway. my only suggestion was to add come curtains, but they said they were in that process. A big thank you to Mirta and all the staff for making it a great birthday week and a great stay. much appreciated.

Room Tip: ask for a room on the 3rd floor towards the back to avoid late night street noise
  • Stayed: July 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank metalcarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eddie N, Director of Sales at The Colony Hotel, responded to this reviewResponded 14 July 2017

Hi Metalcarl, thank you for the awesome review! Glad your son enjoyed his birthday, we are very proud to have Mirta on board as our GM, she's a true representation of what hospitality should be about and that shows through her interaction with our guests and her positive attitude, its clear that she was a huge factor in making your stay a memorable one, that's what we emphasize to our staff and she's a person that leads by example. We hope to see you again when you come back to visit! Wish your son a happy birthday once last time for us!

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Reviewed 30 June 2017

I booked a room in this hotel back in May, so that me and my friend can stay a few nights in Miami after we got back from our cruise with Carnival. The check-in process went fine. Once in our room, we unloaded our stuff and wanted to lay down and relax b4 heading out to explore Miami nightlife. Once my friend pulled back the covers, she discovered a bunch of ants crawling all over the place. We went downstairs to complain and got moved to another room. As soon as we entered the new room, my friend immediately spots a big cockroach on the floor beside the bed! Needless to say, we went back to the front desk to complain again. This time the guy wanted to come to the room and see it to make sure we weren't lying. Once he saw, he issued another room again. THIS HOTEL CLEARLY HAS A BUG PROBLEM! Also, do not eat at the restaurant in front of the hotel! The waiters lie to you and tell you how they'll give you "X" amounts off and blah blah blah, but when the bill comes you will see no such thing! They SCAM people! I would stay away from all restaurants on that strip! They all LIE and have HIDDEN FEES!

Room Tip: Don't stay here!
  • Stayed: May 2017, travelled with friends
    • Value
    • Location
    • Service
3  Thank Steph W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mirta E, General Manager at The Colony Hotel, responded to this reviewResponded 6 July 2017

Dear Steph W,

Thank you for taking the time to share your experience with us. I apologize for the inconveniences you have encountered. We take these matters very seriously and have done the necessary treatment in order to avoid this from reoccurring.

It disappoints me to read about the negative experience you had with the Columbus Restaurant as well. They're an outsourced company, we have no control on their operation or business strategies. Ocean drive is a very popular street hence, the reason why the prices are so high.

We hope you can provide us with a second opportunity in the near future!

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Reviewed 26 June 2017

Location, Location, Location...did I mention the Location was great? The Colony is a classic! It's an old but nicely refurbished hotel. The staff was super friendly, professional and attentive. If you can handle the hubbub get a room facing Ocean Drive. If you need some quiet ask for one in the back towards the alley. In the Lobby and open air restaurant downstairs there is music playing day and night, scantly clad, beautiful people occupy the sidewalks and the beach? It's literally steps away from the hotel's lobby. If you are driving get ready to pay $30 per night for parking. Honestly you don't need a car. EVERYTHING you could possibly need is within walking distance and if it isn't Uber it. I highly recommend The Colony for any wild party weekend! Don’t be deterred by the negative reviews. You need to understand that if you stay at this hotel you are at the FRONT and CENTER of what’s happening on South Beach. This comes with noise in the form of music, traffic, party people and possible events happening on the beach just across the street.

Room Tip: Rooms facing west are quieter.
  • Stayed: June 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Gladys H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mirta E, General Manager at The Colony Hotel, responded to this reviewResponded 28 June 2017

Dear Gladys H,

WOAH!!! What an amazing review.

We are ecstatic to read about your experience with us. I am thrilled you were able to enjoy our staff, our historic property & its Art deco feel as well as our location.

Our location as you mentioned is FRONT and CENTER with convenience & all the action! Our guest are able to enjoy the real south beach feel right outside our hotel.

We look forward to welcoming you back in the near future! See you real soon.



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Reviewed 25 June 2017 via mobile

I stayed at this hotel about a week ago and it was very pleasant. The room was very clean and the staff were helpful. Ryan welcomed me at the front desk and later on helped me find good restaurants and parties around the area. The hotel is in a great location and is close to the beach and shops.

Stayed: June 2017, travelled with family
Thank Shir G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mirta E, General Manager at The Colony Hotel, responded to this reviewResponded 28 June 2017

Dear Shir G,

Thank you for sharing your experience with us.
Ryan is an asset to our hotel & I am happy to hear he was able to assist you during your time with us. He will be recognized for his efforts.

We look forward to welcoming you back to the Colony hotel & beautiful Sunny South Florida! See you soon!

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