Decided to spend July 4th at the Delano. I wanted to stay at a five star hotel along the ocean and had many options but decided to choose the Delano even though there were better rates being offered. I spent over $400.00 for a very modest room that was hardly what I would call a five star room. It seemed a bit dates, worn, blackout screens didn't work. In addition, the service was horrible. The plan was to spend the day at the pool. The pool boy never made his way over to us but we grabbed our own towels from the laundry bin. It was not that crowded yet we were unsuccessful in getting a server to bring us a menu or take our order. After a fourth attempt and 40 minutes later a server finally did take our drink order. When we wanted something to eat, it was feudal to get a server our way, so we decided to sit at the bar and eat.
The next morning we chose to eat the breakfast buffet. Boy, was that a joke! For over $60.00 for two, we feasted on a bowl of Kashi in a plastic bowl (just like the ones you get on an airiplane) a banana, and a cup of coffee! Really??
I did register a complaint to the front desk who placated me but alerting me they would look into it but never did hear anything more from them. Bottom line, there are lots of options to choose that are pretty amazing in South Beach. I would not recommend the Delano.
- Official Description (provided by the hotel):
- Located in the heart of South Beach and directly on the ocean, Delano is the ultimate world-class urban resort and self-contained destination. Boasting America's first Indoor/Outdoor Lobby, the hotel's public spaces create the feeling of an interwoven "village" with almost no separation between indoors and out. With its soaring and unforgettably beautiful Lobby, legendary white Guestrooms, lushly landscaped Orchard, breathtaking Pool, the renowned Club Essentia wellness center and spa and stunning private beach, Delano epitomizes Simple Chic for a modern world. Delano offers seasonal packages and special offers including spa, breakfast and parking packages. ... more less
- Reservation Options:
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- Also Known As:
- Delano Hotel Miami Beach
- Delano Resort Miami Beach
- Delano Miami
- Delano South Beach Hotel Miami Beach, Florida