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“nice hotel”

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Delano South Beach Hotel
Ranked #42 of 207 Hotels in Miami Beach
Certificate of Excellence
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“nice hotel”
Reviewed 25 November 2013

the hotel is beautiful. Breakfast should be included since the prices are high, i consider breakfast an extra service that adds value to any hotel. Rooms are awesome. however, staff looks distant sometimes may be because the hotel deals with a lot of people at the same time.But the hotel overall is

  • Stayed February 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FLC-Argentina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (375)
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English first
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 November 2013

When I visited the The Ritz-Carlton Shanghai Pudong in 2012 (Conde Nast's Gold List
Readers' pick of the world's best hotel) I accepted that Asia has the best service in the world.

Hmmm. Well. I am a bit surprised to say that the good folks at the Delano South Beach have something to say about that.

I don't know what they're putting in the water, but I was absolutely awestruck by the past four days I stayed there. Sure the hotel is gorgeous, has a great location and a legendary pool scene, but it was the staff that made our visit magical.

From the crazy beautiful but wonderfully charming and helpful pool staff (special nods go to Anna, Soledad, Diego, and Marco) to the restaurant staff (thanks Annie for the exquisitely written note under our door after dinner), the Delano has you covered at every base. Flawless check-in. Helpful but interesting bellmen. etc etc etc. I was so inspired that I sought out Miguel Blatt, the manager, to let him know that his team has renewed my faith that the US can conjure the best experiences in the world and amazing service.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dwight P, Guest Relations Manager at Delano South Beach Hotel, responded to this review, 28 November 2013
Dear Bkm555,
Thank you for submitting your review. You are absolutely correct; our staff is what really sets us apart from other hotels around the world. I am happy to see that the team made your hotel experience so delightful. I will be sure to forward your review and comments to all the employees you mentioned, your feedback is greatly appreciated! Whenever you are looking to come back please feel free to contact me at Dwight.Palacious@mhgc.com and I will personally handle your reservations and any special requests you may have.
Kind regards,
Dwight
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London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 November 2013

This is a hotel to see and be seen. it has quirky giant furniture as it is expected from the Morgan's hotel group, but it is really quite showy-offy and because of this service can be patchy. I guess people stay here because of the trendsetting scene and pool bar, where you can expect beautiful people drinking cocktails, porn-models-lookalikes showing boobs and south beach best dressed in white and sparkle. The rooms are gorgeous, though, all decorated in white, mirrors and leather. And the shower room can fit about 5 people in it!
Expect to pay extra for everything though, from flipflops to sleeping masks; with the unexpected addition of free wifi however. Tips galore.
It felt dated at times, however - the plants outside of the building dying of thirst, the windows in the rooms hadn't been cleaned for a VERY long time -shame as it ruined the ocean view- ; and the building's paint starting to peel off.
Also, because it is a destination hotel, it felt quite tiring to have to show your hotel key card to go anywhere: to access the pool, the beach, and even the hotel itself on weekends as the entrance gets cordoned off. IMOHO, I would choose next time a boutique hotel with a similar location onto the beach for the rate we paid.

  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
1 Thank theonetravelgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dwight P, Public Relations Manager at Delano South Beach Hotel, responded to this review, 28 November 2013
Hello theonetravelgirl,
Thank you for your review. Based on your assessment it seems as if you enjoyed your overall experience at the hotel. You mentioned some positives but I wanted to briefly touch on the negatives you brought up. I am not sure which outside plants you are referring to but if any of our plants (anywhere in the hotel) are in an unacceptable condition, they are replaced or removed promptly. With regard to the windows of your ocean view room, we do perform regular maintenance on all the windows to ensure they are in adequate condition. Please understand that there are several underlying factors which may give the windows a soiled appearance, most of which comes from salt sea spray and days that the weather is not the most favorable. I can definitely understand how it can be exhausting constantly showing your room key to gain access throughout the hotel and I do apologize for that. These measures are put in place, mainly, to ensure your security as a hotel guest, but also to maintain our exclusivity and regulate a flow of people to further enhance the general atmosphere of the hotel. I invite you to contact me directly at Dwight.palacious@mhgc.com as I would like to get more details about the plants and your bedroom window. I am looking forward to hearing from you.
All the best,
Dwight
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Newton, Massachusetts
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 November 2013

Cool hotel with lively bar scene. Location along the beach is ideally located. Rooms are all white and very peaceful feeling. If you have trouble sleeping then the city view is not for you. Had a great massage in the spa.

Room Tip: Rooms with city view were a little noisy with traffic.
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  • Stayed November 2013, travelled with friends
    • Value
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Helpful?
1 Thank Kathie21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 November 2013

We have been guest of the Delano 6 or 7 times since 2001 and will continue to visit the Delano for years to come. Even though the hotel is showing it's age and the rooms need renovation we stay at the Delano because of the people who work there. We love it when people remember our faces and once reminded of our names they don't forget. I'd like to mention how wonderful the following people are: Pool: Soledad, Roberto, Mariano, Diego, and the beautiful and always smiling Julie & Laurie. Rose bar: Sanchez and Front Desk: Jose. We are always greeted with a smile from Jean-Claude (JC) too. Everyone we meet genuinely appears to want to be there to make our vacation the most enjoyable. They care. My number one thanks goes to Lee Greenspan for always responding to my e-mails quickly and listening to our requirements and booking our arrangements. Again a big thank you to Lee. We are looking forward to visiting again next year. Regards, Gerry & Jo

Room Tip: Rooms are cool but expect the bathrooms and closets to be small. This latest stay we did have a roo...
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  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
2 Thank SuperGMoney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dwight P, Guest Relations Manager at Delano South Beach Hotel, responded to this review, 16 November 2013
Dear Gerry and Jo,
Thank you for taking the time to complete this review and for all the positives you mentioned. The staff here is definitely our number one asset, and they are among some of the best in Miami Beach. I want to also thank you for your continued loyalty over the years. I know Lee is your go to guy, but please consider me your ally at Delano as well. Please feel free to reach out to me for whatever you may need, I’m always happy to help.
Warm regards,
Dwight
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York, New York, United States
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 November 2013

A few key points:

- Rooms are "European" sized - i.e., much tighter than your typical American hotel rooms. If you get a double, you're getting two twin beds
- Hanging out at the pool area feels like being at a nightclub in the daytime. Think models, bottles, and loud music. If you're into that, you will love it
- You can hear the club from the bedrooms, so if you're planning to get restful sleep, don't count on it
- While the service on premise was great, it has been nearly impossible to reach the hotel since my departure. I'm trying to get an itemized receipt of my room charges for expenses and the reps on the phone have been both rude and dismissive. I'm not expecting to get this receipt.

Room Tip: If you face away from the ocean (and club), you might have a quieter room
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  • Stayed November 2013, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank Jasmine88888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dwight P, Guest Relations Manager at Delano South Beach Hotel, responded to this review, 13 November 2013
Hello Jasmine88888,
I am glad you enjoyed your overall experience. I am sorry you have not been able to get a copy of your receipt. I would be more than happy to assist you with this and invite you contact me directly at Dwight.Palacious@mhgc.com. I would also be happy to assist you in any future accommodations with us. Thank you for your positive review!
Kind regards,
Dwight
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Rome, Italy
Level Contributor
169 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 11 November 2013

One of the most famous hotel of the world, is still a very good choice in Miami. There is not so many things to say on Delano, service, rooms and food are perfect. Actually is not my first choice in Miami, for the hight rate, but if you have a change to get some special package or deal, don't miss it!!!

  • Stayed December 2012, travelled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank silverstroveronesi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dwight P, Guest Relations Manager at Delano South Beach Hotel, responded to this review, 13 November 2013
Hello Steve V,
Thank you for your review. It is very uplifting to read positive guest experiences and I am happy yours was nothing short of perfect. Please feel free to reach out to me directly whenever you interested in returning. It would be my pleasure to personally handle your reservation.
All the best,
Dwight
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Delano South Beach Hotel

Property: Delano South Beach Hotel
Address: 1685 Collins Avenue, Miami Beach, FL 33139-3136 (Formerly Delano Hotel)
Phone Number:
Region: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Miami Beach
#16 Business Hotel in Miami Beach
#20 Spa Hotel in Miami Beach
#22 Romantic Hotel in Miami Beach
#30 Luxury Hotel in Miami Beach
#31 Family Hotel in Miami Beach
#34 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Delano South Beach Hotel 4.5*
Number of rooms: 194
Official Description (provided by the hotel):
Located in the heart of South Beach and directly on the ocean, Delano is the ultimate world-class urban resort and self-contained destination. Boasting America's first Indoor/Outdoor Lobby, the hotel's public spaces create the feeling of an interwoven "village" with almost no separation between indoors and out. With its soaring and unforgettably beautiful Lobby, legendary white Guestrooms, lushly landscaped Orchard, breathtaking Pool, the renowned Club Essentia wellness center and spa and stunning private beach, Delano epitomizes Simple Chic for a modern world. Delano offers seasonal packages and special offers including spa, breakfast and parking packages. ... more   less 
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Also Known As:
Delano Hotel Miami Beach
Delano Resort Miami Beach
Delano Miami
Delano South Beach Hotel Miami Beach, Florida

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