Half of family stayed here for 5 nights, and the other half in another hotel. I had a lost baggage that was delivered to this hotel. The hotel staff didn't notify until 3 days later I approached them after finding out from the airline delivery company that my baggage had been found and delivered to the hotel. The hotel staffs tried to blame it on me requesting why I didn't approach them before. When I requested written confirmation that they had held onto my baggage without notifying me for 3days, I had to spend literally the whole day arguing with 2 managers to get it (they were worried about legal issues) eventually getting the letter from them at midnight!
Other than this very awful experience, the hotel stay was disappointing but ok. Rooms were big and clean which was positive. Location is good. It was very disappointing that the hotel doesn't offer free shuttle bus to and from airport (which other hotels did, even the 3*hotels). Also no concierge service available (bizarre!) so you have to ask the front desk staff but most of them (except the main managers) didn't know enough to be able to help. We also weren't told that we had free access to fitness facilities in the nearby sister hotel (I overheard the front desk telling someone else the day we were checking out and I was very annoyed!)
The restaurant food was nice with a great atmosphere (especially the tables near the pool at night time), but very expensive. I would not stay in this hotel again, there are much better hotels nearby with better services to offer (some nearby hotels even have free cocktail hour!).
- Official Description (provided by the hotel):
- Hailed as a "grand dame" of South Beach Art Deco by Conde Nast Traveler, The Raleigh Miami Beach is a perfect blend of style and comfort. It's chic yet unpretentious, and historic while tastefully modern. The Raleigh offers guests world-class luxury hotel service at a prime oceanfront location on Collins Avenue with exclusive access to the award-winning sbe Miami Collection. ... more less
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- Also Known As:
- Raleigh Hotel Miami Beach
- The Raleigh Miami Beach Florida