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“Awesome Choice”

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Winter Haven, Autograph Collection
Ranked #59 of 208 Hotels in Miami Beach
Boston, Massachusetts
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Awesome Choice”
Reviewed 15 January 2014

My husband and I had never been to South Beach. We legit obsessed over which place would be the best to stay. Deciding on Winter Haven was actually random. We didn't really research the area too much though so we lucked out.

We arrived a bit early, the front desk was very accommodating. They took our bags and gave us towels. We immediately went across the street and were on Miami Beach. IMO this is the best hotel we could have stayed at because we literally woke up and walked across the street. Also, it's towards the end of Ocean Drive, so you are not situated right in the middle of all the South Beach hustle and bustle. We were also a 10 minute walk from the Lincoln Mall area which was super helpful.

* If you are looking to be right in the middle of the party, this is probably not the best location. If you are looking to relax, walk across the street to the beach and be right on Ocean Drive, I would def recommend this spot. Also, if you stay on Collins Ave. or Washington Ave., you will be longer walk to the beach which is not ideal when its 110 degrees outside.

The room itself was on the smaller side. Nothing crazy fancy. We had a nice clean modern King Size bed with an adjoining bathroom that had a stand up shower only and a flat panel TV. Totally suitable for a 4 day or any length stay as we were not in the room that often. The room came with some beach chairs which was totally awesome since we would have had to buy them otherwise.

We had free breakfast every morning. Nothing crazy, but cereal, coffee/tea, milk, oj, yogurt and a waffle maker. That was a nice little extra to have.

Some helpful tid bits about the area in general:

Try to stay away from eating on the main strip of Ocean Drive. We found the restaurants to be pushy, annoying, over priced and not good. There is no such thing as service with a smile on Ocean Drive. Every night we walked the strip we tried to stay away from the side with all the restaurants because you will literally lose your mind and get super annoyed with the pushy hostesses.

We did not rent a car and were in walking distance of everything. We used a cab to and from the airport and once to a restaurant South of Fifth.

By the 3rd night we were very underwhelmed with the food choices...however we strayed from Ocean Drive onto Washington Ave. and tada! We found some great places. One in particular was Cafe Charlotte. It was a little hole in the wall kind of place with great homemade food and service. So venture off Ocean Drive and Collins Ave. for better quality and cheaper food on Washington Ave.

Reasons for not giving a 5:

When we walked into the main lobby it had a funky smell.
The carpet in the room was bit dirtier than I would like.
The walls are paper thin. We overheard some domestic disputes.
No ice machines. The staff totally got us a bag of ice, but no ice machines? Really?
They started construction renovations on the place a day into our trip. It didn't really make a difference but if we had paid for an ocean view it would have been nice to know that in advance.
No Swimming Pool. :(


All the reasons above are minor and did not make or break our stay. When we visit South Beach again, we will definitely be staying here.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Krystal G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Miami, Florida
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 January 2014

Stayed here for a small bachelorette party. The location is wonderful. The staff was amazing. Very friendly and helpful. We had a partial view of the ocean and were able to see the cruise ships leaving port. The downstairs restaurant is open late, and was featuring a surf and turf dinner which we enjoyed after partying on the strip. It was delicious and really hit the spot. I would definitely recommend this place for a fun time in South Beach.

  • Stayed January 2014, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank PAMELA M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Ohio
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 January 2014

Winter Haven made our first visit to south beach great. The staff was very, very friendly and accommodating in every way. The servers in the restaurant were especially friendly, pleasant, and willing to please. The layout of the lobby, bar, restaurant, and room layout reminded us a lot of hotels we stayed at in northern Italy. The hotel styling was updated deco which we liked due to it's uniqueness. We have stayed in high end hotels all over the world and rate this hotel relatively highly on that list. We would definitely stay here again next time we come to South Beach.

Room Tip: Upper floor ocean front is the way to go,
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peter_panfil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John P, Director of Front Office at Winter Haven, Autograph Collection, responded to this review, 11 January 2014
Dear peter_panfil,

Thank you for your recent stay and excellent view, I am so happy to read that we made your stay in Miami Beach so enjoyable!

We look forward to seeing you again at your home away from home.

Kind regards,

John
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
queens, ny
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 January 2014

Winter Haven offered great location, wonderful and accommodating service from the front desk and valet parking. My family and I arrived ahead of the check in time, and we were offered use of the restroom to change for the beach along with beach towels and a phone call when our requested ocean view room would be available.
The room did lack space for our luggage and the bathroom was a tight fit, but the shower allowed for plenty of elbow room. The room was very clean, the windows have not been cleaned for a long time.
The roof top deck offered peace during the day away from all the street noise, and tranquility at night (provided it's a clear sky) to look at the stars.
The attached restaurant, like many others on Ocean Drive, was pricey.

Room Tip: rooms higher up were not as noisy from the street
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seasunblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John P, Director Of Front Office at Winter Haven, Autograph Collection, responded to this review, 5 January 2014
Welcome Seasunblue,

thank you for your review, we are pleased to read about the great experience you had during your visit with us. We look forward to your visit in the near future.

Best regards,

John Perez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luxembourg
Level 5 Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 30 December 2013 via mobile

We were staying in a room facing the 14th street. We first thought it was translucent white glass on the windows until we noticed that the windows were only extremely dirty. It seems they have not been cleaned for years as covered with a big crust! Since our arrival everyday we reminded the reception to have them cleaned. Everyday they came up with a more inventive story....
In addition there is only one elevator which means quite often long waiting times.
Apart from this the hotel is nice, all in art deco style.
The location is great.
But considering the price we pay (around NYE) we believe we could have expected clean windows....
Consequence: I will neither recommend nor return to the hotel!!!

Stayed December 2013, travelled as a couple
Helpful?
3 Thank JuliLux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John P, Director of Front Office at Winter Haven, Autograph Collection, responded to this review, 5 January 2014
Dear JuliLux,

Thank you for your view!

I apologize for the experience you received during your recent stay. We take feedback like yours very serious. We are making arrangement to have the windows clean and will ensure this does not happen again.
It's feedback like yours that makes a difference and allows us to create memorable experiences!

I hope you give us the chance to change your perspective of the Winter Haven on a future visit.

Best regards,

John
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marco Island, Florida
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 December 2013

A recently updated Marriott property, it was a wonderful stay. It's bright, clean, comfortable and it's in a great location to enjoy South Beach. The staff were particularly attentive and courteous. We are planning to return the next time we are in SB.

Room Tip: Rooms facing South are brighter.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John P, Director Of Front Office at Winter Haven, Autograph Collection, responded to this review, 5 January 2014
Dear Robert B,

Thank you for your visit and for writing your review! I am happy to read that you had such an enjoyable time - our goal is to exceed expectations whenever we can.

We look forward to your return stay!

Warm regards,

John
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
florida
Level 3 Contributor
10 reviews
Reviewed 27 December 2013

Nice hotel, close to everything. Very pleasant staff. Room comfortable. But I could hear the voices from other rooms.
No ice in the floor. Had to order from front desk.
Will recommend for hotel to clean windows. Did not enjoy the view from my window.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank orlis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John P, Director Of Front Office at Winter Haven, Autograph Collection, responded to this review, 5 January 2014
Dear Orlis,

Thank you for your recent visit and taking the time to rate us!

My staff and I are pleased to read about your great experience and the difference we made.
We are currently making arrangements to have the windows cleaned. We understand the inconvenience and do not want are guest looking out to dirty windows, my sincere apologies.
We look forward to your return stay with us.

Kind regards,

John
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Winter Haven, Autograph Collection

Property: Winter Haven, Autograph Collection
Address: 1400 Ocean Drive, Miami Beach, FL 33139 (Formerly Winterhaven South Beach)
Region: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#39 Business Hotel in Miami Beach
#43 Luxury Hotel in Miami Beach
#46 Romantic Hotel in Miami Beach
#49 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Winter Haven, Autograph Collection 4*
Number of rooms: 70
Official Description (provided by the hotel):
Winter Haven, Autograph Collection is a truly unique hotel in Miami Beach, Florida - built from a renovated 1939 Art Deco property located in the heart of South Beach on Ocean Drive. Enjoy breathtaking ocean views from it's rooftop terrace offering sun loungers and full food and beverage services. Savor fresh Italian cuisine on-site at Il Bolognese. ... more   less 
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Also Known As:
Winterhaven South Beach Hotel Miami Beach
Winterhaven South Beach Miami
Winter Haven, Autograph Collection Miami Beach, Florida

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