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“great location and service”

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Doubletree by Hilton Ocean Point Resort & Spa
Ranked #77 of 208 Hotels in Miami Beach
Boston, Massachusetts
Level 3 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“great location and service”
Reviewed 17 February 2014

My family and i stayed here for three nights and we would recommend it to others you just need to go in knowing what you will get. We used points to the lodging was basically free.
Pro's - location is good, there are several restaurants within walking distance, a walgreens and a market. The beach is great and Sheila at the pool bar is outstanding as are the valet guys. The room was very nice and we had a beachfront view, great to sit out with in sunset with your favorite beverage. Workout facility was good though only two treadmills but i did not wait either time i used it in the morning. All the staff we dealt with were very helpful and courteous. We had minor maintenance issue in the room that we remedied quickly.

Con's - Yes there is construction going on (actually several places up and down the beach). Yes there is a dumptruck that goes back and forth with sand much of the day till 5pm. Yes you have to pay to valet park (i think all the hotels here have that) and you have the resort fee as well. The pool is small (we stayed on the beach). And yes on Saturday night the hotel next door (Sole) seems to have a big loud party that goes till about 1130pm. But thanks to other posts we knew that going in and it was our expectation.

Net - we enjoyed the visit and would come back again. I'm giving four stars due to the construction issues (which is really not the Doubletree's fault).

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Robert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
German V, Director of Sales at Doubletree by Hilton Ocean Point Resort & Spa, responded to this review, 19 February 2014
Thank you for taking the time to write a review of our property, your comments are very much valued. We look forward to another opportunity to host you at our property, and once again, thank you for your comments!

Best Regards,
German
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (143)
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English first
Miami, Florida
1 review
Reviewed 17 February 2014

First off, I made a mistake at time of reservation... I had 100 tabs open and when I made the reservation, I was off by a couple days. It was supposed to be for the evening of Feb 14, Valentine's Day, and I actually booked for the 10th, somehow. My bad. I show up Friday, no reservation; full hotel. Staff was not very sympathetic to my situation and I had to get it resolved with HHonors via phone (they were great). Took me a few phone interactions with less than friendly staff to get the charge for Feb 10th reversed. I ended up staying at the Hilton Bentley on South Beach, which was amazing and I am actually pretty happy it turned out that way, considering the experience I had at Ocean Point. I realize this was partly my bad, but I would have expected a little more help fixing my predicament, rather than trying to hustle me out of $450... Cheers!

  • Stayed February 2014, travelled as a couple
    • Service
Helpful?
Thank liquid885
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
German V, Director of Sales at Doubletree by Hilton Ocean Point Resort & Spa, responded to this review, 19 February 2014
We are very sorry about the inconveniences you experienced with your reservations mishap at our resort. We value your comments and suggestions. We would love the opportunity for you to give us another opportunity so we can prove to you our commitment to service.
Best regards,
German
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
1 review
Reviewed 17 February 2014

We have stayed at this hotel a few times in the past. Unfortunately, it is not likely to be on our list in the future. The hotel is very tired and needs a deep cleaning and face lift. It is not comparable to other hotels in the area and for the price of our room, I was expecting a lot more. Our room was really dirty - carpet, walls, phone, etc. The ice maker in the fridge was rusty. The cabinets had a lot of chipped paint. For the price we paid, I expected a lot more. We were charged a resort fee that included the use of beach chairs but you don't get to use this on your check-in day, only the next day. So, when we arrived in the afternoon for the final hour of sun, we were not allowed to use the chairs. We were given the option to rent chairs for the final hour at an additional cost which was not worth it. Since we checked out at 4 in the morning, we didn't get to use them on our check-out day either. Also, although we had paid extra to have 4 adults in our room, they only allowed us to use 2 chairs. There was a lot of construction noise from the hotel being built on the north side next door. Pool towels must be turned in before 5 or they incur a large charge each. This meant that we had to leave the beach early. I would suggest bringing your own towels. The towel staff in the market were not very attentive or friendly. The guys at the valet parking were very attentive and the warm cookies on arrival were nice! I will look elsewhere next time.

Room Tip: North side rooms are very noisy with adjacent building construction.
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ValW6710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
German V, Director of Sales at Doubletree by Hilton Ocean Point Resort & Spa, responded to this review, 21 February 2014
Thank you for your feedback. We always look for guest input to let us know how we are doing. We take great pride on providing clean, comfortable and beatiful surrounding to all of our guest. Your suggestions about refresh opportunities and our furnishings are very helpful and we will be sure to keep them in mind as we make the necessary and feasible updates to our resort. We will be replacing all of our room carpets and reburbishing our corridors in the next four months. I truly hope that you come back and give us another opportunity.
Kind regards,
German
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aurora, United States
1 review
Reviewed 17 February 2014

The staff at this hotel is one of the most friendliest and helpful that we have ever stayed at. The quality of food at all times was fantastic. There were also special dinners on Thursday Friday and Saturday that had extremely great value without compromising the food quality. The rooms are fantastic size. feeling like you never left home since even one bedroom units have living,dining and full kitchens that make it like no ordinary hotel which then puts it's real value in place. The workout area is real nice and clean even offering a sauna and steam room. The workout area has floor to ceiling windows overlooking the pool and ocean as you workout.Being right on the beach and in walking distance of all kinds of shops and restaurants was awesome. You will not be disappointed, and we will definitely be back.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Frank F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level 3 Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 February 2014

Staff was amazing. Couldn't ask for better. Clean but the hotel is showing some signs of wear. Rates were competitive for a beach front hotel. Pool was pretty small. resort fee was disproportionate to amenities provided.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank travellerpbl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
German V, Director of Sales at Doubletree by Hilton Ocean Point Resort & Spa, responded to this review, 3 March 2014
We sincerely appreciate your feedback regarding your stay. I will share your comments with our facilities team. We are always looking for way to improve our services and facilities. Thank you again for your review.

German
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
TOLEDO, United States
1 review
Reviewed 12 February 2014

Love the service and the location.Prices are fair considering the location(ocean).Met a number of people who returned here after stays at other properties nearby.Less expensive properties nearby are very old

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Thomas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marblehead, United States
2 reviews
Reviewed 11 February 2014

Place needs new furniture, carpet and walls painted. Location is good and food ok. The windows were dirty and mirrors cracked. Carpet had many stains and was dirty. The place overall is really run down.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Perry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
German V, Director of Sales at Doubletree by Hilton Ocean Point Resort & Spa, responded to this review, 19 February 2014
We sincerely appreciate your feedback and apologize for the condition of your guest room. We take great pride in offering clean, comfortable and welcoming surroundings and have shared your comments for refresh opportunities with our management team. We will be replacing all of our room carpets and refurbishing our corridors in the next four months. I truly hope you'll consider giving us another chance to serve you.

Kind regards,
German
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Ocean Point Resort & Spa

Property: Doubletree by Hilton Ocean Point Resort & Spa
Address: 17375 Collins Avenue, Sunny Isles, Miami Beach, FL 33160-3410
Phone Number:
Region: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotel in Miami Beach
#30 Spa Hotel in Miami Beach
#37 Family Hotel in Miami Beach
#41 Business Hotel in Miami Beach
#61 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree by Hilton Ocean Point Resort & Spa 3.5*
Number of rooms: 147
Reservation Options:
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Also Known As:
Doubletree Ocean Point Resort And Spa - Miami Beach North
Doubletree Ocean Point Resort & Spa - Miami Beach North Hotel Miami Beach
Doubletree Miami Beach
Doubletree By Hilton Ocean Point Resort & Spa Miami Beach, Florida

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