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“bad services” 1 of 5 bubbles
Review of The President Hotel - Miami Beach

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The President Hotel - Miami Beach
Ranked #110 of 206 Hotels in Miami Beach
Ne
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“bad services”
1 of 5 bubbles Reviewed 24 August 2014 via mobile

They tried to steal us all the time, they didn't explain the taxes and when we arrived there they said we should pay the resort which said in the groupon it was nit request, they took more than $300 of deposit without explain why. I will never go back there!!! It was a really bad time with lots of bad surprises about many extras stuffs to pay

Stayed August 2014
Helpful?
1 Thank Camila V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny K, Guest Relations Manager at The President Hotel - Miami Beach, responded to this review, 30 August 2014
Hello Camila,
We are very sorry to hear that you are unhappy with your recent stay at our hotel. We apologize for any confusion over our standard resort fee. For future reference, our resort fee can be found directly under the nightly rate on all online travel agents and includes; 2 bottled waters each day, breakfast for 2, Wi-Fi, welcome drinks, a discount at The Purple Penguin Café, in room safe and local phone calls. We strive to offer every guest a wonderful experience, and we’d welcome the opportunity to make things right. We invite you to reach out to us personally at vsuperno@penguinhotel.com. We look forward to hearing from you.
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1,372 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (124)
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English first
Marietta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 20 August 2014

The hotel is at a good location. The outside of the hotel looks kind of shabby but the inside of the hotel is nicely decorated. The hallway of the hotel room needs to be painted and the carpet needs to be replaced due to the high volume of traffic going in and out the hotel. The room is small but is comfortable for 3-4 people inside of it. The closet is a good size and has shelves where you can place your clothes and shoes on it. The beds do not roll and are at least a queen size where two people can sleep or lay in one bed comfortably. There is a small refrigerator located inside the closet underneath the in room safe. The hotel provides an iron and an ironing board. The bathroom is very small. The pressure for the shower is good and the water temperature is also very good. However, only one person can be in the restroom at one time since it is so small!

The hotel offers free continental breakfast which was just okay. They only serve bread for toast, slices of cheese, pastries, cereal, milk, apples, oranges, yogurt in a bowl, small cups of orange and cranberry juice. The yogurt served was plain white yogurt with no flavor to it. There is breakfast that you can purchase at the hotel such as waffles, scrambled eggs, and other things but I did not try it out. The hotel also provides two welcome drinks during happy hour. The drinks were good!

The hotel staff such as Martha at the front desk and Noremise in the bar area are very friendly and helpful. They were both very accomodating to my needs. I would stay here again for another visit in Miami South beach.

Also just a tip or word of advice for visitors going to the beach from the hotel. Please only take your beach towels, cover ups, and key card to the beach. DO NOT TAKE YOUR CELL PHONE NOR ANY MONEY TO THE BEACH! ALSO IF YOU PUT THOSE ITEMS IN A BAG, PLEASE DO NOT LEAVE IT UNATTENDED! MAKE SURE YOU HAVE THE BAG IF YOU CHOOSE TO BRING ONE WITHIN EYE DISTANCE AND IN AREA THAT YOU CAN EASILY WALK TO AFTER GETTING OUT OF THE WATER AT THE BEACH!!

Room Tip: Make sure you choose a room on the second floor because there is less noise at the upper level and y...
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  • Stayed August 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Tymiece S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny K, Guest Relations Manager at The President Hotel - Miami Beach, responded to this review, 30 August 2014
Hello Tymiece,
Thank you for taking the time to leave us a thorough and thoughtful review. We’re happy our fantastic location, stylish décor, comfortable rooms, spacious closets, and convenient amenities exceeded your expectations. We are sorry the size of our bathrooms failed to impress you, but we’re delighted our great water pressure and temperature did! We’re glad you took advantage of our complimentary, continental breakfast, but we wish you were more pleased with our selection. We happily offer our hotel guests a discount on the more extensive breakfast menu. We’re thrilled you enjoyed our refreshing welcome drinks and our friendly, dedicated team. Martha and Noremise will appreciate the recognition; it’s sure to make them smile! Your feedback is invaluable to us, and we have no doubt your helpful hints about personal belongings will come in handy for future guests. A return visit would mean the world to us! We would love to find ways to continue to impress you!
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2 reviews
4 of 5 bubbles Reviewed 15 August 2014 via mobile

This was our first trip to Miami Beach and our first time staying at The President Hotel. It will not be our last. The hotel staff (Martha and Esteban) went above and beyond to make our stay a memorable one. Room was immaculate and cool which was a relief from the heat. Only negative was a/c in lobby and lobby bathroom out of order. Otherwise, a great hotel experience. Definitely recommend it!

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rosalba S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny K, Guest Relations Manager at The President Hotel - Miami Beach, responded to this review, 20 August 2014
Hello Rosalba,
Your review brightened our day! We’re thrilled you chose us for your first stay in beautiful Miami Beach. We love hearing members of our dedicated team made such a great impression and attributed to your wonderful experience. We’ll pass your praise on to Esteban and Martha; they’ll appreciate it! We’re happy you found comfort in our clean, nicely cooled rooms, but we sincerely apologize for any inconvenience or discomfort you experienced due to difficulties with the air conditioning unit in our lobby. Your recommendation means the world to us. We hope to see you again; we’d love to offer you another memorable stay!
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Par
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 14 August 2014

Great location for south beach. 2 mins walk to ocean drive. Parking a nightmare but that's miami for you. Great Value for money. Clean and friendly. No frills, no complaints. Would recommend and definitely use again.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Cornishmanpaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny K, Guest Relations Manager at The President Hotel - Miami Beach, responded to this review, 20 August 2014
Hello Paul,
We really appreciate you taking the time to leave us a few great lines. We apologize for any inconvenience you experienced with local parking. We’re happy to offer convenient valet services to our guests. We’re thrilled to hear you enjoyed our fabulous location, terrific value, friendly service team, and clean, comfortable rooms. Your recommendation is the best compliment and a repeat visit from you would be the greatest reward!
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Level Contributor
73 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 12 August 2014 via mobile

Thank you all!
The hotel was perfect! Recommended to you all guys!!! Clean, silent and the staff is outstanding. Welcome drink very appreciated and the breakfast too! Quality prive ratio is superb and the hotel is very well located! The Owner is very friendly.

Stayed August 2014, travelled with friends
Helpful?
1 Thank Alessandro C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny K, Guest Relations Manager at The President Hotel - Miami Beach, responded to this review, 16 August 2014
Hello Alessandro,
Your review has us all walking a little taller and prouder today. We can’t thank you enough! We love knowing we were the perfect fit for your time in Miami. We’re happy you enjoyed our wonderful service team, delicious breakfast, welcome drinks, value, and clean, quiet accommodations. Your recommendation is the best compliment! Please come see us again soon!
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tenerife
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 7 August 2014

whilst not a very large hotel I would definitely stay here again. friendly and helpful staff and good value for money. location is fantastic. room was nice an clean, happy hour also at certain time of day. lovely

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tenerifeninja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny K, Guest Relations Manager at The President Hotel - Miami Beach, responded to this review, 13 August 2014
Hello Tenerifeninja,
Your lovely comments made our day! We’re thrilled you enjoyed our great value, friendly team, comfortable rooms, and fabulous location. Luckily our charming, boutique size allows us to give our guests the personal attention they deserve. We hope you return and enjoy another happy hour with us soon!
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Crystal River, Florida
1 review
4 of 5 bubbles Reviewed 5 August 2014

We stayed in room 311, which is on the third floor and very near the elevator. Our room was neat, quiet and did not have any street noise. The bed was very comfortable and the TV was nice too. It did not face the street, it faced south. The service was very good. We went down to have breakfast and when we came back the room had been cleaned. Breakfast consisted of Coffee, juices, sliced cheese, bread, yogurt, cereal, milk, apples and oranges. If you come by car, parking could be a problem, but they have valet parking, and a municipal parking several blocks away, which charges your credit card $1.75 per hour. We had gone to see family at another hotel on 94th street and used their municipal parking and selected 4 hours and came back and re-upped our time, but we were told that on weekdays you can only stay 2 hours in one spot, and then you have to move your car to another spot, and on weekends you can stay 4 hours and have to move your car. We were lucky, we did not know that, and did not get ticketed.
Esteban was so helpful and personable. He helped us with our suitcases. He told us about the valet parking and the municipal parking and also which restaurants to go to. We were very lucky and got parking right across the street from the hotel 2 nights in a row. Sean was also very friendly and explained things to us that we needed to know.

All in all, we were very pleased with our stay and will come again.

Rosalie & Wayne

Room Tip: We were in room 311, which was on the third floor and close to the elevator. Our room did not face...
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  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rosietheriveter1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny K, Guest Relations Manager at The President Hotel - Miami Beach, responded to this review, 13 August 2014
Hello Rosalie & Wayne,
We loved your review! Thank you for sharing your experience with us. We’re thrilled you enjoyed our friendly team, comfortable beds, breakfast variety, and the peace and quiet of our clean rooms. We’re happy Esteban and Sean took such good care of you; they’ll appreciate your kind words. We apologize for any inconvenience you experienced with parking. We’re happy to offer valet services to spare our guests from the hassle. We’re glad you had a wonderful overall experience though. We would love to see you again!
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Additional Information about The President Hotel - Miami Beach

Property: The President Hotel - Miami Beach
Address: 1423 Collins Ave, Miami Beach, FL 33139-4103
Region: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #110 of 206 Hotels in Miami Beach
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The President Hotel - Miami Beach 3*
Number of rooms: 64
Official Description (provided by the hotel):
The President Hotel is located directly on Collins Avenue, minutes away from the famed pedestrian shopping and entertainment center of Miami Beach, Lincoln Road, as well as a vast array of restaurants, cafes and other entertainment venues. Tastefully renovated in 2008, the 64 guest rooms are all different, each appointed with one wall entirely covered with a picture portraying green elements of nature and complemented by an accent decorative pattern in a stylish cut-out sequence. ... more   less 
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Also Known As:
The President Hotel - Miami Beach Florida

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