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DeSoleil Residential Condominium South Beach entrance from Ocean Drive
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DeSoleil Residential Condominium South Beach entrance from Ocean Drive
Lobby Area and Front Desk Balcony dining table for 4.
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Average
3 reviews
DeSoleil Residential Condominium South Beach entrance from Ocean Drive
Lobby Area and Front Desk
Balcony dining table for 4.
Large Balcony with direct pool view and Partial Ocean Views.
Kitchen area.
Breezeway to Restaurant
Art work inside restaurant.
Watch television from bed or sofa.
Lounge chairs on balcony as well as dining table for 4.
Glass Bottom Pool
Health Club
South Beach
Sushi Restaurant on Pool Deck
Pull Out Leather Sofa
Lounge and Indoor Seating for Restaurant
Living Room
View from Living Room
Separate 2 sink bathroom
View from Balcony
Balcony
Hot Tub and Pool
Bedroom
Front Porch Cafe
Pool
Lounge
King Bed
Bedroom
Sleep Sofa/Living Room
Front Porch Cafe
Entrance On Collins Avenue
Shower
South Beach
Double Side Privacy Curtain. Creates 2 seperate bedrooms each with TV and closets.
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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 4
Miami Beach, Florida

Reviews from our community

Average - based on 3 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
JSnyder26
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Don't Stay Here”
Reviewed 28 November 2016 for a stay in November 2016
2
people found this review helpful

We have stayed at this property The Hotel Z many times with great success, mostly through normal hotel booking and then through Flip Key this March, 2016. The stay in March through Flip key was flawless. It is if we were staying at the hotel as a normal guest. We booked the same room numbered 305 for a November 2016 stay and this time it was a completely different experience. By experience I mean a horror story. First off the description of the room and amenities were the same as when we booked in March but this was more of a bait and switch approach. When we landed in Miami we were told to call the concierge who would meet us with the room key and an additional key to use the elevator. We called this gentleman and were given another number for another person to call. This led to us renting beach chairs for $45 from the beach club as we apparently no longer had access as before to the beach club and the chairs and umbrella we were to use were in the room that was promised to be available by 11am. We were let in at 2pm after the maid service tended to the room, which was understandable. What I don’t understand as how there were two linen bags filled with dirty wet towels left behind in the closet. They were retrieved the next day by the maids but it was disgusting that they were left there in the first place. Other inconveniences and embarrassments were having to carry bulky beach chairs and an umbrella through the hotel lobby. You feel like a second class citizen if you did not book through the hotel and there is a big sign near the elevator that reminds you that your privileges as a guest are far less than those who checked in at the lobby. When all of this was brought up to the owner of the unit, he took a day to e-mail a response and as compensation for our trouble he offered an extra night if we could amend our travel plans. This was only because the room had not been booked and we found it very insulting. Don’t stay at room 305 at the De Soleil.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
7 Dec 2016
There are many inaccuracies in this review and need to be addressed, first there is no "bait and switch" we clearly advertise that no front desk check in is available which all our other guests find extremely convenient, a guest can by pass the front desk and use the push button lock to gain access to the room without waiting in line and revealing credit card information which this guest was fully aware of weeks before they arrived. The were offered the opportunity to cancel their reservation after reviewing the file we send all guests but declined since they must have researched the pricing and determined our room is much cheaper than booking directly through the hotel and we offer much better service such as a personal concierge and free WiFi which the hotel charges $15 per day for, as for the beach chairs the hotel charges a $25 per day resort fee to use their beach chairs so it's a personal decision pay nothing by booking through us and using our chairs or book through the hotel for $25 per night and again these guests were fully aware of their choice. Over 25 of the 80 rooms are self rented so there are many guests with beach chairs , coolers, etc. just as you would find at any beach resort and we the owners own the property so our guests have all the services as if you book directly through the hotel only cheaper so we don't understand this guest remarks about that. They are repeat guests so they understand and appreciate the value and quality of our apartment otherwise why would they book again with us ? There were some changes made by the hotel manager to the self renters since their last trip in March which we made them fully aware of. Never were they offered an 11:am check in nor did they request an early check in, we can provide an early check in only if the room is vacant the day of check in and for no extra charge and unfortunately for them the room had a noon check out that day so they kept rushing the maids to make up the room once the previous guest left and in their rush they did leave the bags in a closet but retrieved them later that day once the guest notified the concierge. The hotel has a strict 4 pm check in policy so we are much more flexible and try to accommodate our guest if possible and in addition we also have a free late check out policy which these guests took full advantage of with a very late check out compared to the hotel which has a strict 11 am check out or charge a 1/2 day additional fee. As for the free day it was clearly offered for this stay or any other stay in the future which the guest conveniently left out and apparently they we're also not satisfied with the champagne and cheese gift either. We do our best to please everyone but these guests were asking for a full refund which for a few towels left in the closet was not a reasonable consideration that any hotel would ever honor. This is the only negative review we have received we have all very good reviews on the other sites we advertise on. It is much cheaper booking directly through us over the hotel and we provide much better service on top of that as well as amenities in the room the hotel does not provide such as an oven, electric tea kettle, personal maid and concierge service and much higher quality toiletries that our many repeat guests have grown to appreciate.
Best Regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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