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“Won't respect a reservation. Stay away from this hotel!”

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Shula's Hotel & Golf Club
Ranked #1 of 4 Hotels in Miami Lakes
Reviewed 26 January 2014

I made a reservation for this hotel with 10 days in advance and when I showed up at the hotel the night I was staying in, they simply turned us away telling us that they all the rooms were unavailable and that they over sold their rooms.

It was 12 am and no other hotel nearby had any rooms available that night. Needless to say that I won't be staying at Shula's again. They are just not to be trusted. I would highly recommend you take your business somewhere else if you value your time.

Stayed: January 2014, travelled with family
2  Thank Xpertgeek d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JFerbeyre, Manager at Shula's Hotel & Golf Club, responded to this reviewResponded 2 February 2014

Xpertgeek d - Our sincerest apologies for the issue you encountered with your reservation. In spite of this unfortunate experience, we hope our actions to make this up to you turned this experience around enough for you to give us another opportunity in the near future. We look forward to the opportunity.

Safe Travels

Jorge

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323 - 329 of 616 reviews

Reviewed 26 January 2014

Great location including gym. Staff was helpful and friendly. Room was clean and well maintained. Was there for a business meeting; great to have amenities close and all the food was excellent - not just the steak! I look forward to the next stay.

  • Stayed: January 2014, travelled on business
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Thank Brian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JFerbeyre, Manager at Shula's Hotel & Golf Club, responded to this reviewResponded 2 February 2014

Brian T - We were glad to hear you had a great experience at Shula's and we too look forward to your next stay.

Thank you

Jorge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2014

Very nice hotel and the prices are fair compared to the other hotels in the area. We live in Miami lakes and always book this hotels for guests. Nice area safe for families. Theres a restaurant in the hotel or a starbucks type bakery you can go to for breakfast that's very good. The bakery is kind of noisy because they turn up the music so loud its annoying.

  • Stayed: January 2014, travelled as a couple
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Thank Granny P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JFerbeyre, Manager at Shula's Hotel & Golf Club, responded to this reviewResponded 2 February 2014

Granny P - Thank you for sharing your comments and for using Shula's to accommodate your guests. We do apologize if the volume level for the music in the bakery is too loud. We have shared this with our bakery team to ensure the music volume enhances the experience of our guests.

Thank you again for posting

Jorge

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Reviewed 21 January 2014

Impersonal staff, advertised hot tub but recently filled in and gone, hoarders of towels...nearly impossible to get more, not enough soap provided, light switch in bathroom removed so that both vanity and bathroom on one switch (ridiculous setup), why even have the second vanity in the bathroom? For a week stay the maid never cleaned the hard wood floors. No laundry facilities. Not kid friendly at all, no heated pool. The planes flying over every 2 minutes were annoying, probably wont find that advertised on their website. No fridge, no microwave. I have stayed at far cheaper hotels that had more standard features.

Room Tip: No room is quite as planes fly over every 2 minutes because the hotel is situated at the end of a ru...
See more room tips
  • Stayed: January 2014, travelled on business
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1  Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JFerbeyre, Manager at Shula's Hotel & Golf Club, responded to this reviewResponded 22 January 2014

David L - Thank you for sharing your week long experience at Shula's with us. We are sorry to hear that we did not meet some of your expectations during your stay. Shula's is a unique property with many different amenities available to our guests and we do our best to anticipate guest needs and provide them with as many options as possible. We appreciate hearing from our guests and we continue to listen to what they tell us and use that information to continue to evolve our business. As always, we will share with our team and appreciate you letting us know about your experience.

Thank you again and safe travels

Jorge

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Reviewed 20 January 2014

This hotel was very nice, however upon checking in the receptionist was very dry. Not even a smile, had me wondering what was next to come. i think all people working the front desk should be a little more welcoming on any establishment. other than that, everything else was very nice. the room and big, nice and clean. Good Stay

  • Stayed: January 2014, travelled as a couple
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Thank Pepper6321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JFerbeyre, Manager at Shula's Hotel & Golf Club, responded to this reviewResponded 22 January 2014

Pepper6321 - We agree that the front desk should be setting the tone for our guests and ensuring that our guests are feeling welcomed from the moment they arrive at Shula's. We are sorry to hear that your initial contact was not one that made you feel as welcomed and appreciate you letting us know. The previous reviewer also mentioned a similar experience and we have taken action to ensure our team is ready to deliver simply great service. We are glad to hear the remainder of your stay went well and look forward to being of service to you again in the near future.

Thank you for sharing and we wish you safe travels.

Jorge

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Reviewed 12 January 2014

Recently stayed at this hotel while attending the orange bowl. Found the hotel to be adequate, clean, good location, nice pool and friendly valet staff. Front desk staff might need a renewal course on southern hospitality. Not very helpful, friendly or happy. I might say down right rude at times. The bar is nice, but Paying $10 for a small house vodka and tonic while listening to the manager and a waiter argued with each other is very unprofessional. Save your money, head across the parking lot to the Ale House. Friendly staff, good food and drinks, reasonably priced. Not a horrible hotel, but definitely less than we expected when we booked.

Stayed: January 2014
Thank Marianne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JFerbeyre, Manager at Shula's Hotel & Golf Club, responded to this reviewResponded 22 January 2014

Marianne B - Thank you for sharing your review of Shula's Hotel. We are sorry to hear that some of your interactions with our staff were not at the level you expected at Shula's. We expect our team to deliver a consistent, great experience to our guests and will review this with our team to identify where the inconsistency occurred. We appreciate you letting us know and hope that the remainder of your Orange Bowl experience was fabulous.

Thanks again and safe travels

Jorge

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Reviewed 8 January 2014

First time staying and would highly recommend. All the staff were very helpful from the valet to the desk clerks to the housekeeping staff. If in the area again we will definitely stay at Shula's again.

  • Stayed: January 2014, travelled with family
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Thank Nancy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JFerbeyre, Manager at Shula's Hotel & Golf Club, responded to this reviewResponded 12 January 2014

Nancy R - Thank you for taking the time to share your comments regarding your recent experience at Shula's Hotel. We hope you had an equally enjoyable experience at the Orange Bowl and we look forward to being of service to you in the near future.

Thanks again and safe travels

Jorge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shula's Hotel & Golf Club

Address: 6842 Main St, Miami Lakes, FL 33014-2051
Phone Number:
Region: United States > Florida > Miami Lakes
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Miami Lakes
Price Range: £112 - £212 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Shula's Hotel & Golf Club 3.5*
Number of rooms: 205
Reservation Options:
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Also Known As:
Shula`s Hotel And Golf Club
Shulas Hotel Miami Lakes
Don Shula Hotel
Don Shulas Hotel Miami Lake

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