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“Nice”

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Hotel Indigo Miami Lakes
Ranked #2 of 4 Hotels in Miami Lakes
Certificate of Excellence
Joao Pessoa
Level Contributor
82 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Nice”
Reviewed 13 March 2014 via mobile

Hotel is not far from downtown miami, like a 20 minute ride. Got an upgrade to a suite as I'm an IHG platinum, room was huge and bed was great. Some of the furniture has stains and the sofa is in not great condition. Shower was perfect. The only thing that was a little annoying is that the cleaning lady would park her trolley in the middle of the hallway, making it impossible to pass by either side of the trolley.

Stayed March 2014
Helpful?
Thank garthurreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this review, 14 March 2014
garthurreview - Thank you for being an IHG rewards member and for sharing your recent experience with us. Our team was happy to hear you enjoyed your stay and appreciate some of the helpful comments you have provided. We apologize for the inconvenience with the housekeeping carts and have reviewed proper placement with the housekeeping team to ensure they do not hinder our guest’s mobility. We also acknowledge that some of our furnishing are showing some wear and are preparing to finalize a property refresh/renovation plan that will launch this summer. We are excited about the upcoming changes and know you will be as equally excited one completed.

Thank you again for sharing and we wish you safe travels.

Jorge
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339 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
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English first
Northern Michigan
Level Contributor
123 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 11 March 2014

I booked two rooms for three nights. The rooms were both okay; perhaps, a little dodgy. All the rooms are very different, painted in "island" colors. The furniture was a jumble of cast-offs, nothing matched. Our room was a large suite. AC and bathroom were great. Eddy at the front desk is "top-notch", very helpful on two occasions.

The grounds are in need of help, fallen leaves about the pool area. Spider webs hanging off the eves. Two feral cats in the common area adjacent to the pool. No towels available in the pool area. The restaurant was dreadful. I usually avoid hotel restaurants in the US; but, we got in late, about 8:00 PM. We waited at least 30 minutes for a quesadilla and a club sandwich. Both were bordering inedible. Both were tepid. We were the only people eating at that time. The bartender was also running room service orders.

Management needs to step in and turn things around before we see this hotel on "Hotel Impossible"

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Latty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this review, 14 March 2014
Latty - Thank you for sharing your experience with us and for allowing us some insight into your recent stay. Our team appreciates your feedback and offers our sincerest apologies for some of the items you encountered that were below your expectations. We are reviewing your comments with our team to identify where we fell short and taking corrective action. We would also like to thank your for recognizing Eddy for his efforts and we will be sure to share this with him personally as well as the rest of the team.

Once again thank you for your time and we wish you safe travels.

Jorge
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Miami, Florida
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 March 2014

Thank you Hotel Indigo for a pleasant experience. I look forward to more visits at your hotel. The front desk allowed me to have a late checkout at 130pm. The rooms were nice and the service was good. A spider web on the balcony was the only con. I recommend Hotel Indigo if you are looking for something different than a Holiday Inn type of hotel.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alfredo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this review, 14 March 2014
jacob l - It was our pleasure to be of service to you and we thank you for posting your review of Hotel Indigo Miami Lakes. Our apologies about the spider webs. Although our lush tropical gardens are a sanctuary for our guests, nature tends to want to be noticed at times as well.

Thank you again for sharing and we wish you safe travels.

Jorge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Welland, Canada
Level Contributor
133 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 6 March 2014 via mobile

This is a quaint hotel. There is a welcoming lobby, and little restaurant/bar.

The hotel is set up with about 4 different buildings; some two floors high, some three floors high. My room was spacious. The room was however incredibly humid. We tried to adjust the thermostat often (stayed a week & a half). My clothes were damp/ wet... One day there was moisture on my watch that was on the nightstand. My books warped from the moisture too. Our room did not have a balcony or window that opened, so we couldn't figure out how to control that issue.

The pool area is cute and cozy.

I did like the landscaping too.

There's a free shuttle that takes you to Shula's Restaurant and the little town area. There are some restaurants, shops and a movie theatre in the area.

Stayed January 2014, travelled on business
Helpful?
Thank JulesReviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this review, 14 March 2014
JulesReviews - We appreciate you sharing your experience with us and we hope you enjoyed your stay. We were sorry to hear about the issues you encountered with the ambient temperature in your room but appreciate you sharing this with us. Thank you for choosing to stay at Hotel Indigo Miami Lakes and we hope to have another opportunity to be of service to you in the near future.

Safe Travels

Jorge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athens, Greece
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 March 2014 via mobile

Let me start with the positive. Location is good for North Miami Businesses and staff at front desk and bar/restaurant are nice. But that's as far as it gets.

The hotel screams of needed work, room was smelly of dump and definitely not clean with dust all over, rotten balcony window that was a joke to open and a bathroom covered with pipes on the ceiling above the shower.

Ordered room service and was delivered in a plastic bag???

Food quality was mediocre at best.

Overnight with ac on, room would have a musty smell and no question on opening the window as no security what so ever.

Also at 8.47 am in walks the housekeeping which seemed harassed to see me in the room and when I asked her if she knocked, she said something in Spanish and left...

Honestly for 140usd this place does not worth it.

Avoid if u can at all cost.

Stayed March 2014, travelled on business
Helpful?
2 Thank Thaneco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Hotel Indigo Miami Lakes, responded to this review, 21 March 2014
Dear Thaneco,

Thank you for writing a review about your recent stay with us. I am pleased to note your positive feedback on our hotel location and staff. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I am sorry to hear that there were certain aspects of your visit that did not meet your standards in particular the conditions of your room accommodation. Please accept our sincere apologies for any inconvenience or discomfort it may have caused you. Kindly be assured that we treat this matter seriously. We sent you a private message regarding this particular experience.

We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
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Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 March 2014 via mobile

We spend here 2 night. The location next to a golf course is wonderfull. It give peacefully atmosphere. It was great it get up in the morning and have coffee on the small balcony watching the green green grass. The location is about 1/2 an hour from every where: Miami Beach, sawgrass mills mall, Aventura mall, Miami intl airport and more...
Gives great value for money.

Stayed February 2014, travelled with friends
Helpful?
Thank Boazy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this review, 2 March 2014
Boazy - We were happy to hear that you were able to enjoy the serenity our great golf course views have to offer and we hope they become memorable moments for you. We thank you for sharing your comments and hope to have another opportunity to be of service to you in the near future.

Safe Travels

Jorge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
147 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 17 February 2014

We arrived around 11 am and were hoping our room would be ready after a sleepless night of travel. Unfortunately the hotel was sold out the night before and we were not able to get in until 3 pm. Oh well.... we came back and were given a room on the top floor in building C facing the golf course. With 2 kids and several pieces of luggage the room was not easy to find and the map they provided did not assist much. The room had 2 double beds and was quite spacious. Yes the bathroom is small but that did not bother us at all. My only complaint is that we had asked for a extra sleeping cot for one of the kids and it took over 2 hrs and 4 phone calls before it was delivered. The staff is not overly friendly and you feel like you are bothering them.

I liked the feel and the decor of this hotel..very airy and tropical. However the hotel and the rooms need some love and care. A fresh coat of paint would help along with giving more time to their staff to properly clean the rooms. Dirt and stains can be found everywhere and the finish on some of the bathroom fixtures is peeling.

For a one night stay this place will do, but it is definately more of a 2 star hotel.

Room Tip: If you are a light sleeper, ask for a room facing the golf course.
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelchick20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this review, 2 March 2014
Travelchick20 - Thank you for sharing your recent experiences at Hotel Indigo Miami Lakes and we truly apologize for some of the service experiences and conditions you encountered during your stay. Our team is committed to providing inspired service and it appears we did not meet that goal with you, our guest. We have reviewed your comments with our team in order to attempt to identify why these issues occurred. I hope to reach you via private message on Tripadvisor in order to gain more insight on the details of your experience. Thank you again for sharing and hope to speak to you soon.

Safe Travels

Jorge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Indigo Miami Lakes

Property: Hotel Indigo Miami Lakes
Address: 7601 Miami Lakes Dr, Miami Lakes, FL 33014-6880
Phone Number:
Region: United States > Florida > Miami Lakes
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Miami Lakes
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Indigo Miami Lakes 3.5*
Number of rooms: 86
Official Description (provided by the hotel):
Imagine a 100% smoke-free sophisticated boutique hotel, whose focus is delivering a unique guest experience. Quite deliberately the Hotel Indigo Miami Lakes Florida has been designed as an urban oasis for travelers who look to escape from the common hotel. We offer the convenience of a 24 hour fitness center, pool, Phi Restaurant and are located on a Don Shula s Golf Course and right next door to .the Original Don Shula SteakhouseLocated just minutes from Miami International Airport (MIA) and Opa-Locka Airport, Hotel Indigo Miami Lakes provides convenient access to Main Street Miami Lakes. Nearby attractions include: South Beach, Dolphin Stadium, Don Shula s Golf Course, Saw Grass Mills, the Theater District and Art Galleries. Whether you are here to relax in the Aveda Concept Spa at Shula s, or enjoy a round of Golf at Shula s famous golf course, the Hotel Indigo offers each guest a blend of modern contemporary living. Rooms include hardwood floors, granite counter tops and spa like showers. Curl up in our over-sized beds with plush bedding, duvets with covers, pillow shams and plenty of fluffy pillows. Stay connected with complimentary Internet access throughout the hotel or in our onsite business center.Relax and have a meal or a drink at the Phi Bar that serves cutting edge cuisine or just grab a latte. We proudly brew Starbucks coffee. ... more   less 
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