I was once already in an Indigo Hotel in San Diego which was a fantastic place, so I booked the one in Miami Lakes without hesitation. I even got a good price with the government rate. But then we arrived at the check-in around 6 p.m , the lady at the check-in was very unfriendly unfortunately I can't remember her name , but if someone from the management wants to check who worked we were there from February 17-19. I booked a ONE KING BED EXECUTIVE SUITE NONSMOKING, so when we arrived in our room, I thought for an executive suite is this a really small room. So I went back to the reception, to ask if this room we've got was a really an executive suite, she said No senor, you have got normal room, in your reservation is written that you want any room, I said no and I showed her my reservation, she said again very rude, well no suite available now, hotel is fully booked, and then I asked her if we could at least have another room, because our room was disgustingly dirty, blood stains, the toilet was dirty, the radio also. And so she said again are you not paying attention I said hotel is fully booked, tomorrow you will have your executive suite. Wow I never got such answers in a hotel, not even in a motel. And yes I asked if somebody could come to clean that, but noone ever came, and I asked 3 times, twice by going myself back to the reception. Ok finally we stayed in the room, and the next day we've got the executive room. Which was cleaner, but also not perfect. But well ok, we were only here to sleep, next day when we checked out, there was a much friendlier man at the checkin which gave us also a discount without any hesitation when I said when had the wrong room the first night. So yeah next time when I'm in the are I won't go to that Indigo, as I said before the one in San Diego in the Gaslamp district was fantastic.
Only good thing at the hotel, the location for Fort Lauderdale, and free parking, but No I won't go back to that place!!!!
- Official Description (provided by the hotel):
- Imagine a 100% smoke-free sophisticated boutique hotel, whose focus is delivering a unique guest experience. Quite deliberately the Hotel Indigo Miami Lakes Florida has been designed as an urban oasis for travelers who look to escape from the common hotel. We offer the convenience of a 24 hour fitness center, pool, Phi Restaurant and are located on a Don Shula s Golf Course and right next door to .the Original Don Shula SteakhouseLocated just minutes from Miami International Airport (MIA) and Opa-Locka Airport, Hotel Indigo Miami Lakes provides convenient access to Main Street Miami Lakes. Nearby attractions include: South Beach, Dolphin Stadium, Don Shula s Golf Course, Saw Grass Mills, the Theater District and Art Galleries. Whether you are here to relax in the Aveda Concept Spa at Shula s, or enjoy a round of Golf at Shula s famous golf course, the Hotel Indigo offers each guest a blend of modern contemporary living. Rooms include hardwood floors, granite counter tops and spa like showers. Curl up in our over-sized beds with plush bedding, duvets with covers, pillow shams and plenty of fluffy pillows. Stay connected with complimentary Internet access throughout the hotel or in our onsite business center.Relax and have a meal or a drink at the Phi Bar that serves cutting edge cuisine or just grab a latte. We proudly brew Starbucks coffee. ... more less
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