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“Confusion & Miscommunication”

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Courtyard Miami Lakes
Ranked #3 of 4 Hotels in Miami Lakes
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Confusion & Miscommunication”
Reviewed 3 August 2014 via mobile

Hotel facilities are nice. Staff issues at check out dampened impression of hotel. If you are a frequent Marriott hotel user, I would not recommend, other properties treat frequent travelers much better.

Stayed August 2014, travelled with friends
Helpful?
2 Thank Joshua M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardMgmtML, General Manager at Courtyard Miami Lakes, responded to this review, 6 August 2014
Dear Joshua,

We are very sorry to hear about your experience at the Miami Lakes Courtyard. Our guest satisfaction is our utmost concern, and rest assured that we will address the issue that you have brought to our attention.

Please let me know the next time that you are in the Miami Lakes area, and allow us another opportunity to serve you.

Sincerely,
Orlando A. Amparo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

212 reviews from our community

Traveller rating
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    84
    38
    15
    12
See reviews for
45
31
9
85
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Naples, Florida
Level 4 Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 31 July 2014

Unfortunately I was only able to stay here for only one night. The first impression I received when entering the lobby was a busy and friendly atmosphere. The front staff was pleasant as was several staff members who passed by. The room and bathroom were very clean and the property itself was well kept. It is an older hotel; however, you really wouldn't notice it because of its upkeep.

I'm originally from this area, but now live about two hours away. Whenever I visit overnight this is my hotel of choice. It's in a safe neighborhood, near nice restaurants and shops and about three minutes from a major expressway.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank CPaula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port of Spain
Level 2 Contributor
1 review
Reviewed 22 July 2014

It's a personal experience!... You are treated like family!
Every "Good Morning", makes the day start on the right foot, and if it has started as a good day, it only makes it better, the vibes, attitude and quality of service from all staff, makes even the hardest of work day, to have a nice relaxed ending at The Bistro... Nice ambient, good food and snacks, excellent attention.
Nearby (5 minutes walking distance) to a small shopping block, Supermarket, Bank, Restaurants, Grooming, Nutrition, Gas Station, etc.
Easily recommended!

Room Tip: For long stays, request rooms with Patio/Pool view.
See more room tips
  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Trinizuelan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 June 2014

I have been staying at this hotel Monday through Friday for several weeks now. The rooms are always clean. The staff is friendly and they provide great service. Easy walking distance to nearby shops and restaurants.

Room Tip: Room away from the courtyard are quieter.
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AboiteGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simpsonville, South Carolina
Level 5 Contributor
87 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 12 June 2014 via mobile

I stay at Courtyards frequently. Compared to other's this one is older. It feels older and looks older. The rooms are surprisingly small compared to most Courtyards I've stayed at. The location is good and there are plenty of places to eat within walking distance (Outback, Cancun Mexican, sports bars). While it was not nearly as nice as newer Courtyards, it was clean and all of the employees were very nice and courteous. So, while I may have sounded a bit negative early on, this hotel is very good considering its age. Not a lot they can do about how it was built, but they operate well.

Stayed June 2014, travelled on business
Helpful?
Thank Marc R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 3 June 2014

this hotel and the service was very very good and the location was very good as well.I would deffinately stay here again and I would recommend it to a friend as well.the rates could've been a lil better but overall it was good

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rama S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 29 May 2014

We stayed at the Courtyard for two nights and it was very pleasant. The hotel seemed to have undergone an upgrade recently. The lobby and restaurant area is very nice so are the grounds of the hotel. The rooms are very clean and comfortable with new carpeting and bedding. My room was opening out onto the pool area. That area is very well kept with lovely pool furniture. There was also a separate area with more pool furniture to just hang out or meet with friends etc. I like the Miami Lakes area because it's a great neighborhood with lots of restaurants and shopping. It's also relatively very safe. For this level of comfort , the hotel is reasonably priced and I would definitely recommend it to other travelers especially families.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Klimit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardMgmtML, General Manager at Courtyard Miami Lakes, responded to this review, 1 June 2014
Dear Guest,

Thank you so much for taking the time to submit a review of our property. It is our pleasure to hear that we met your expectations and provided you with an excellent customer service experience. Customer feedback is very important, and we take great pride in knowing that you recommend the Courtyard Miami Lakes without reservation. We look forward to serving you again on your next visit to the Miami Lakes area.

Sincerely,
Orlando Amparo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Miami Lakes

Property: Courtyard Miami Lakes
Address: 15700 NW 77th Ct, Miami Lakes, FL 33016-3439
Region: United States > Florida > Miami Lakes
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Miami Lakes
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Miami Lakes 3*
Number of rooms: 139
Reservation Options:
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Also Known As:
Courtyard Miami Lakes Hotel Miami Lakes
Miami Lakes Courtyard
Miami Lakes Marriott

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