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Holiday Inn Miami International Airport
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All reviewsstayed at the holiday innmiami international airporthotel restaurantnice poolstayed one nightcruise terminalcomplimentary breakfastper personfree parkingpre cruiseronaldconvenience
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Reviewed 1 April 2014

The hotel was close to the airport. I'll give it that. I only needed one night. I could get past the outhouse smell in the bathroom. One night, right? Restaurant was excellent and open until 11 pm. Nice! It was the high pitched squealing from the bathroom pipes that started at 5 am an was incessant until I left that killed me. I recorded it and will attempt to attach.

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank sle20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa H, Manager at Holiday Inn Miami International Airport, responded to this reviewResponded 10 April 2014

Dear Sle20,

We appreciate that you have dedicated the time to share your concerns with us. The Holiday Inn Miami International Airport is in fact located less than 2 miles from the Airport. We are pleased that you found its location convenient, and enjoyed our Cuban cuisine infused El Mirador Restaurant. We apologize for the noise and unpleasant smell that disrupted your stay. As we are also concerned about this issue, your feedback is important to us. Therefore, if you could contact us directly sales@himiaia.com to further discuss this in detail so that we may properly address and solve the issues.

Warm Regards,

Vanessa Hereu
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2014 via mobile

I stayed only two nights at this hotel, however it was very good. The room is quite comfortable and clean, and the bathroom is clean too. This hotel is close to the airport, but around him there is not much, so you will need a car if you want to eat outside the hotel.

Stayed: March 2014
Thank Abdive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Miami International Airport, responded to this reviewResponded 12 April 2014

Dear Abdive,

Thank you for your candid review. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. Your positive feedback makes it all worth our efforts.

Again, thank you for sharing your thoughts and we hope that you would consider us again on your next travel.

Sincerely,

Connie D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2014

Spent one night prior to embarking on a trip around South Florida. Room was comfortable, pool area was nice though a little noisy, but what would you expect when the airport is across the street. Gym was nice. 9th floor restaurant was nice, would be great to watch sunsets but hotel across the street blocks the view, bummer.
Staff was nice and attentive.
All in all not a bad place for an overnight stay and would stay here again under similar situations.

Stayed: March 2014, travelled solo
Thank joekop74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Miami International Airport, responded to this reviewResponded 10 April 2014

Dear joekop74,

Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with our room accommodations, restaurant, pool facility and fitness center. It encourages our team members to work even harder and consistently delight our guests. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future.

Sincerely,

Lera P
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2014

We stayed at this hotel for one night prior to a cruise on 3/15/14. A few days into our cruise, my husband noticed that his phone was missing and realized that he likely left it either in the airport or our hotel. We assumed that it was probably gone either way. Still, he called the Holiday Inn upon our return a week later, and they staff was very friendly and professional. They told him they would look into it and call back. Frankly, we figured that was that. I received a call this morning from the manager of the hotel telling me that a member of the housekeeping staff (Carmen I believe) had found and returned the phone. It is being shipped to us as I type! I have to say I'm pleasantly surprised - you don't often get things returned these days (certainly not a week after the fact!), so I do want to highlight the unusual and refreshing honesty from this hotel. Customer service overall was excellent. We only stayed one night - in very late and gone fairly early the next morning, but no complaints about our brief stay.

Stayed: March 2014, travelled with family
Thank Ashley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa H, Manager at Holiday Inn Miami International Airport, responded to this reviewResponded 25 April 2014

Dear Ashley,

It is greatly appreciated that you have shared such an amazing story. Our housekeeping staff maintains a high level of professionalism in regards to any lost or left behind items from our guests. We are glad to hear the phone was safely returned and hope that you will stay with us again in the future.

Warm Regards,

Vanessa Hereu
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2014

Hotel is nicely located from the airport and reasonably priced for the one night stay. Room was large and bright. In room safe and fridge, large desk for working. Hotel lobby has a snack bar and computer access to print off boarding passes....nice. Restaurant on the 9th floor has reasonably priced food and a great view of planes coming in for a landing. Staff very friendly from the check in staff to the shuttle bus driver ( which leaves every 30 minutes on the hour 24 hours a day). Where the experience failed was in the room. Room was humid and hot. A/C unit was so noisy and not running properly. With the room facing west and the curtains open, the room never cooled down. WIFI was not working. Reserved a king bed and got two twins. In a pinch, this hotel will do but there are several others in the area.

Room Tip: Ask for a room that does not face west.
  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Challenger01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Miami International Airport, responded to this reviewResponded 8 April 2014

Dear Challenger01 ,

Thank you for taking the time to express your thoughts and concerns. We are so pleased you liked the friendliness of our staff and the convenient location of our hotel from the airport. We would like to apologize for the experience you had with your room accommodation and any inconvenience you may have encountered that did not live up to your expectations.

Unfortunately, your account settings do not allow us to send you a Private Message. You are welcome to reach out to our Guest Relations via email at HI-GuestRelations@ihg.com or you may send us a Private Message through TripAdvisor to IHGCare including reference to your TripAdvisor Account Name so we can follow up on your experience.

Once again, thank you for staying and we look forward to hearing from you soon.

Sincerely,

Anthony M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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