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“New airport hotel with many problems!”

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Best Western Plus Miami Airport North Hotel & Suites
Ranked #2 of 16 Hotels in Miami Springs
Certificate of Excellence
Reviewed 8 August 2014

Great location for flying in and out of MIA. PROS: Close to numerous restaurants, businesses and short drive to Dolphin Mall. CONS: This new hotel has a very weak HVAC unit so expect your room to be cold and damp. High humidity in this hotel makes it difficult to get a good nights rest. Very weak "free" WIFI signal- was worthless about 75% of the time. Random automated wake up calls--even if you never requested one--will call you in the middle of the night! Front desk is aware of this problem and they are "working on it". Room lighting is very dark. We found difficult to read or do any work at the desk. Housekeeping is painfully inadequate. Garbage was not emptied, trash and plates from breakfast left behind in the room. They took our washcloths and never replaced them--all not a big deal but annoying and unacceptable for this well-known chain. Additionally they will charge your credit card a $50 DEPOSIT FOR EVERY NIGHT-regardless if you pay by credit card. I have NEVER run into this before-even at other Best Westerns! Bottom line is I probably wont be returning to this hotel in the near future. They have a lot of issues to work out as a new hotel and I as the customer should not be expected to tolerate this especially when there are many alternatives in the area.

  • Stayed: June 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
8  Thank NWC07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami_Airport_North, General Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this reviewResponded 18 February 2015

It's almost been a year since your visit and I want to assure you that our team has worked out the issues you experienced during your stay. I regret to see that your stay did not meet your expectations and I do invite you back. Thank you for your feedback. We do hope that you give us another try in the future.

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640 - 646 of 1,093 reviews

Reviewed 5 August 2014

We stayed here 2 times and both times the help was amazing. Sarah assisted us with a shuttle to the port prior to our cruise. The price for transportation was great as well as the professionalism of the driver. After our cruise we booked an additional night here. The staff was different but consistently professional knowledgeable and friendly. Our room was clean and comfortable and breakfast was satisfying.

Stayed: August 2014
2  Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami_Airport_North, Guest Relations Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this reviewResponded 5 October 2015

Your review makes us extremely happy! Thank you for confirming that our staff are staying in tip top shape! See you again soon!

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Reviewed 1 August 2014

Nice place love the design surprise next to a golf course but lots of warehouse and 10 minutes to the airport. Only issues is the pool are the water was cold and my kids was not at all happy with it and see the ceiling paint peeling off and dust hitting the pool area, but the hotel is new and what I understand just a few month old. Don't think will return the that location again and plus was surprise that I had to pay a $50.00 charge extra and ask that something new and was told only this location.

  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
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4  Thank Gil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami_Airport_North, General Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this reviewResponded 4 August 2014

Hi Gil S,
Thank you for taking the time out to review our hotel. Please accept our sincere apologies for not meeting your expectations.
We are a brand new hotel. There are some minor design flaws that are coming out as the hotel has become operational, the pool ceiling being one. The pool structure was added on after the main building was built. The recent torrential rains has exposed a problem area in one of the exhaust vents. This resulted in the paint peeling and dust. I am sorry it happened during your stay.. We are in the process of fixing the problem.
As you know our pool is indoor and it has been extremely challenging in making sure the temp is right for all of our guests.The pool drops temp when it is used extensively and it takes a little bit for the pool heater to catch up. We do follow industry standards in setting the temp. It is set for 84 degrees. I will review with our contractor to see if their are ways to make sure the temp differential isn't as significant when it is used extensively.
I cannot comment on the cab ride experience as I do not know the specifics. The city of Miami has standard operating procedure when it comes to cab fares and strongly encourages patrons to let them know when cab drivers do not adhere to the policy. I will be more than happy to look into it if you can send me some specifics. Our email is operations@bwpmia.com.

Your review will help us improve our service. If you reconsider staying with us again, I am sure we can offer you a better service.

Please, do not hesitate to contact me or any member of our staff for anything you might need.

Sincerely
Jean Ajayakumar

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Reviewed 31 July 2014

Be sure to check for shuttle service before booking here at this location. We had to wait an additional 30 minutes for a taxi because the driver only worked we guest an 8 hour shift, no driver after 6pm for the shuttle service. Also the shuttle driver starts at 8am. So if you need shuttle service before then, you need to schedule a taxi.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
2  Thank T5255ZSrobertw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami_Airport_North, General Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this reviewResponded 4 August 2014

HI T5255ZSrobertw,

Thank you very much for taking the time to review our hotel and express your thoughts and concerns. We are very happy that you had pleasant experience. I was disappointed to read that you had a poor experience when you used the hotel shuttle upon arrival. We are looking for ways to improve the service. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. On a side note when the shuttle is not in service we do pay for cabs; to and from Miami International Airport.

Thank you again. We hope to have an opportunity to serve you soon.

Jean Ajayakumar

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Reviewed 30 July 2014

Very kind staffs, extremely clean rooms. We though we were the only guest because we did not hear any noise during at night. A/C was very quite too. When we requested an extra towel, the front desk delivered a warm & fresh towel just came out of dryer with her bright smile within 5 minutes. Only difficulty we had was the traffic on the main street close to the hotel when we drove during traffic hours.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
2  Thank SGI2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami_Airport_North, Guest Relations Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this reviewResponded 5 October 2015

Thank you for your kind review! We look forward to seeing you again during your next visit!

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Reviewed 29 July 2014 via mobile

Just stayed a night at this Best Western & have to say it was very good,hadn't booked anything just rocked up & booked a queen double for $99 plus tax total was $112. Big room & decent breakfast if your after an overnight stay for Miami Airport this is the one.

Stayed: July 2014
2  Thank tommo007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami_Airport_North, Guest Relations Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this reviewResponded 5 October 2015

Thank you for your great review! We are so happy to be able to help guests rest comfortably to and from the airport!

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Reviewed 29 July 2014

I selected the hotel because it was close to the airport. The property is brand new and EVERYTHING was perfect.The rooms were very tastefully decorated and soundproof from the noise of being next to the airport. It was only a 15 minute ride to Bayside and shopping.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
2  Thank Marty S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami_Airport_North, Guest Relations Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this reviewResponded 5 October 2015

Satisfaction is what we strive for and in your case we have reached our goal! We will see you next time! Thank you!

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Additional Information about Best Western Plus Miami Airport North Hotel & Suites

Address: 131 Fairway Dr, Miami Springs, FL 33166-5849
Phone Number:
Region: United States > Florida > Miami Springs
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 16 Hotels in Miami Springs
Price Range: £86 - £153 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Miami Airport North Hotel & Suites 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
We are conveniently located less than two miles from Miami International Airport and adjacent to Miami Springs Golf Course. An ideal choice for both business and leisure travelers. Guest have easy access to key area attractions, including the Port of Miami, Miami Beach, Coral Gables, South Beach, and Downtown Miami and beyond. Easy access to major highways and to all major events, Miami International Boat Show, NASCAR(R) Ford Championships, Doral Open Golf Tournament, Ultra Music Fest..... ... more   less 
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