We chose this hotel when we travelled to miami for a cruise. The hotel was situated close to the Miami international airport and had free shuttle pick up from the airport to the hotel. The hotel also offered free shuttle service to the port of Miami where the cruise ships dock, you need to book this with the front desk staff the day before you leave.
Prior to arriving in Miami we tried to get information on the shuttle bus location and times but found it extremely difficult. The website mentioned that they have a shuttle but didn't have details about it. We called the toll free reservation number however they were no help and told us to call the hotel directly, when we asked if the hotel had a toll free number we were told no and since we were at a payphone in Dallas during a layover, the cost of the call would have been surprisingly expensive. Luckily the woman working at the airport info booth where I went to ask about getting change for the payphone, offered us use of her own cellphone since she had free long distance. The person at the hotel number was able to give me all of the shuttle details. We arrived in Miami in the early evening and found the shuttle outside of the airport right away and despite the wild ride we got to the hotel quickly. I would recommend that you get the shuttle details from the hotel BEFORE you leave home to save yourself grief.
We checked in and booked our shuttle to the Miami port then proceeded to our room. The room was right across from the pool but that was the highlight, has the room itself was quite dated and not the most appealing. The closet had old paintings leaning against the wall on the floor and the bathroom had stains behind the door down the length of it. The bed was fairly comfortable but the air conditioning beside the bed was noisy so we turned it off so we could sleep. The television was an old tube style but did work and there was a coffee maker in the room as well as a small table and chairs.
Shortly afterwards we received a call from the front desk advising us of a pickup time change to a later time which was an hour after regular checkout, the clerk however said we could stay in the room the extra hour for the inconvenience. The next morning we packed up, went for breakfast and then came back to wait for the shuttle by the pool with our bags in the room. About half an hour before the shuttle came while we were sitting by the pool, we saw a hotel staff member approach our room door and start knocking on it and was getting ready to enter with her key. I approached her and asked what was up, to which she said they have been phoning a room for the last 15 minutes trying to reach us to find out why we had not yet checked out. I told her that we were given the late check out because of the shuttle times to which she looked confused due to poor english, luckily another employee that was walking by was able to translate into Spanish for her. We were disappointed at the poor communication between the night staff and the day staff with regards to the checkout extension. The shuttle service to the port was quick and well organized and they even helped with the luggage tags for the cruise ship which needed to be stapled around the handle.
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- Also Known As:
- Days Inn Miami Airport North Hotel Miami Springs
- Miami Springs Days Inn