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“Comparable hilton brands are way better.”

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SpringHill Suites by Marriott Naples
Ranked #32 of 59 Hotels in Naples
Certificate of Excellence
khop68
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Comparable hilton brands are way better.”
Reviewed 29 December 2013

We are currently staying at this hotel due to a basketball tournament my son is playing in. Not my first choice but it's where the team is staying. This hotel seems to be out of everything! When we arrived at midnight after driving 15 hours the clerk said "oh I'm sorry but our hotel is oversold and we only have one of your rooms available but we booked you a room at the hotel across the street & it's a sister hotel, we will have your room available tomorrow" I said "how is it possible that you oversold the hotel? I made my reservations in October & booked an additional room the first week of November" and I know for a fact some of the parents were booking rooms in December. She said " sorry there is nothing I can do" then we get all checked in and while trying to make up the sofa bed we discover there are no pillows, we call the front desk & guess what, they don't have any extra pillows, then the next day we ask for an extra blanket & an extra pillow , sorry we don't have any extra blankets or pillows, but we can give you extra towels. At least the Hampton Inn leaves coffee out all day & doesn't put it all away at 9:30 AM! I'll know next year!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank khop68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RobertColantonio, General Manager at SpringHill Suites by Marriott Naples, responded to this review, 1 April 2014
Dear Khop68,

I am sorry that you were not fully satisfied with your stay during the basketball tournaments. As you saw, we were not just fully booked, but each room was at capacity as well as many of the team rooms were accommodating up to six persons. While we do have a supply of extra supplies such as pillow and blankets for guests that request them, we were overwhelmed by the many requests that weekend. We have since increased our stock of extra supplies to better handle the extra needs during sports tournaments.

Sincerely,

Robert Colantonio
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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221 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Moncalieri, Italy
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 December 2013

Great rooms, perfect organization and kind people. May you want more?
The hotel is located in a strategic point so you can be in Marco Island in 15 minutes or in the center of Naples in the same time as well.
Very nice rooms and a great breakfast: Congratulations!

Room Tip: All the rooms are quite
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marco B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RobertColantonio, General Manager at SpringHill Suites by Marriott Naples, responded to this review, 1 April 2014
Dear MarcoBassani2013,

I am happy that you enjoyed your stay at our SpringHill Suites by Marriott in Naples. Our location is ideal for guests that want to explore SW Florida and need easy access to Marco Island, Naples or Ft. Myers via I-75. The drive to downtown Naples or the beaches is offset by the great value that we provide compared to similar hotels closer to the beach. We hope to see you again soon!

Sincerely,

Robert Colantonio
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cooper City, Florida
Level Contributor
73 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 14 October 2013

We stayed here overnight after enjoying a beautiful day at the beach. We were on the last floor, corner room and it was quiet. It was an anniversary getaway from our 3 kids so we appreciated the quietness of the floor and the room. It was very clean, for a Marriott, the bed was a bit on the hard side. Very friendly and professional staff and enjoyed the breakfast choices. I will be staying here again.

Room Tip: Top Floor is quiet.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nerd8903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RobertColantonio, General Manager at SpringHill Suites by Marriott Naples, responded to this review, 1 April 2014
Dear Nerd8903,

I am glad that your family enjoyed a quiet getaway at our SpringHill Suites by Marriott in Naples. I hope to see you again on a future visit to Naples.

Sincerely,

Robert Colantonio
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
35 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 September 2013

Really good hotel. Clean and comfortable. Good service. Nothing to complain about. We stayed there overnight on our way from western coast to Fort Lauderdale / Miami. It is very conveniently located close to highway.

Stayed May 2013, travelled with friends
Helpful?
1 Thank mijas12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RobertColantonio, General Manager at SpringHill Suites by Marriott Naples, responded to this review, 1 April 2014
Dear Mijas12,

Thank you for taking the time to review our hotel. We are always happy to see our neighbors from the North! As you mention our location is convenient for guests visiting the area that want easy access all of SW Florida via I-75. The drive to downtown Naples or the beaches is only 15 minutes, so you are close to wherever you want to be! We hope to see you again soon!

Sincerely,

Robert Colantonio
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carmel, Indiana
Level Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 29 July 2013

I needed to go to Naples for an unexpected visit. I did not have time to plan ahead, but found Springhill Suites. I would absolutely stay here again, when I am in Naples again. This hotel appears to be new, everything is immaculate, It is exceptionally clean and modern. There were two comfortable queen beds in the bedroom area, with a partial wall separating the sofa and desk from the beds. The bathroom is spacious and clean. Nice shower. There is a full hot buffet breakfast offered each morning. There is a small refrigerator in the room and there are two big grocery stores within minutes of the hotel. The negative is everything takes a few minutes to drive too. It is near the interstate, in a quiet area of Naples, but safe. Although it is near the interstate it is very very quiet. This is a great alternative to stay if you don't mind driving to area attractions while saving a good amount of money. One of the best hotels for the price I have ever stayed in. There is a pool and exercise room, no room service..

Room Tip: I believe all the rooms are suites, but if not, be sure to ask for the suite.
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bahlrichs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South
Level Contributor
345 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed 6 July 2013

Spent two nights here as we vacationed around this area. The hotel was almost empty and check in and service throughout our stay were excellent. This hotel is about 4 years old but looks brand new. There is a new Fairfield Inn right next door. There are no restaurants in the immediate area but some are a short ride away. The room was a nice, albeit kind of small, suite. our kids used the pool several times and there was never anyone else in it. This hotel does sit next to some swampy areas and the bugs around dusk were numerous and hungry. Bring bug spray if you plan on being outside around this time. The hotel is just off of I-75 and very easy to access. Breakfast in the mornings is free and lots of options.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank IslandBoy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
129 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 2 July 2013 via mobile

This hotel is fantastic! We stayed here at the beginning of July, and they weren't many people in the parking lot when we arrived. The rooms are very clean and spacious. In our room, there were 2 queen beds and a separate living room with a sofa bed. The bathroom area was also quite large and it was great for our family. Also, the breakfast was great, and the staff did their best keeping up with the people at the buffet. The only negative to this hotel would be the location. While it is located off the interstate, the hotel is not located near restaurants. We had to drive a good 10-15 minutes for a restaurant. Overall, this hotel was wonderful and I would definitely recommend to anyone passing through the area.

Stayed July 2013, travelled with family
Helpful?
2 Thank Alex R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites by Marriott Naples

Property: SpringHill Suites by Marriott Naples
Address: 3798 White Lake Blvd., Naples, FL 34117
Region: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Family Hotel in Naples
Price Range (Based on Average Rates): £
Hotel Class:3 star — SpringHill Suites by Marriott Naples 3*
Number of rooms: 102
Official Description (provided by the hotel):
For an extended stay in Naples, FL, choose SpringHill Suites by Marriott Naples. Our Naples, FL hotel sits in an ideal location near Ave Marie University, North Collier Regional Park, and Marco Island. We offer convenient services and amenities for a business or leisure trip to Naples, FL including a free morning breakfast buffet and all-suite accommodations that include complimentary Wi-Fi. As a guest at SpringHill Suites by Marriott Naples, you can relax and unwind in your suite with ergonomic work station and signature Marriott bedding, as well as in our outdoor Swimming Pool and Lobby lounge. Should you need meeting rooms for corporate events, our hotel offers 2 venues that feature breakout rooms. ... more   less 
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Also Known As:
Springhill Suites Naples Hotel Naples
SpringHill Suites By Marriott Naples Florida

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