When we checked in we double checked that our room would have the internet and a queen size bed and we asked for a quiet room. They failed on all 3 counts.
After unpacking in our room we found the internet did not work. We rang the office/person who checked us in. She advised it was down and the only option was to come to reception and use it there. This did not suit us so we advised we would be checking out. Suddenly she could find a room where the internet worked !!????!!
We moved which was a pain.
We had a double (for a couple) bed at best. What happened to the promise of a queen?
The very thin, old blanket had holes in it; no spare pillows.
Room lighting. What lighting? It was like being in a cave.
Quiet room. A very loud alarm went off 3 times during the night. It was either external to the building or a neighbour smoking and setting off a fierce alarm. This started from 3.00 am.
The alarm must have woken the people up on the opposite side as the then got up and wandered around. Our room was shaking simply from their footsteps. Every little sound carried through to us. Finally, they must have had enough and left at 5.00 am.
This place is a dump. It's dark, sad and completely lacking in customer service. A lot of money would have to be spent on bringing it back to acceptable standard + a whole customer training programme would have to be introduced.
Be kind to yourselves and move on. The price here is not worth it.
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- Also Known As:
- Spinnaker Inn Plaza Hotel Naples
- Spinnaker Hotel Plaza
- Spinnaker Inn Of Naples Florida