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“A good 3 star hotel”

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Doubletree Suites by Hilton Naples
Ranked #1 of 59 Hotels in Naples
Certificate of Excellence
GreenLeadersGold level
Eastleigh, United Kingdom
Level 5 Contributor
95 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“A good 3 star hotel”
Reviewed 30 December 2013

We returned to this hotel following our stay last xmas - some things were just as good but some things were really not so good....
First the good things - the hotel is spotlessly clean and the room cleaning staff really do a fantastic job - a towel animal on the bath is always a nice treat...!
The bedroom suites are comfortable, quiet and a good size, even for a longer stay - though our bed is v soft and less comfortable than before....
The pool is a good size and when towels are available, a nice bonus - I see there is now a hoist for the less able which is a nice touch....
Having drinks on hand throughout the day is handy as well...
So - the problem - breakfast is a nightmare - there are plenty of staff on hand but they seem to be fighting a process which makes them v inefficient - food runs out, tables are not cleaned quickly, staff seem stressed and when extra staff members appear to help, this creates even more chaos - and there is open animosity between some staff members.....this is a shame as the quality of food is really good - however, this is a not a pleasant start to the day and, assuming we can get a seat quickly, we just want to get in and out as quickly as possible...!
I also find the reception staff less overtly friendly than last year - much more peering into computers and much less eye contact...! Perhaps there has been a change in management to make some of the detail things worse, or perhaps, judging by some of the other reviews I have read, the service is doled out less evenly...?
Whilst I would still recommend the hotel to others, it's with less enthusiasm than before.....come on doubletree - these are easy to fix problems which will make you worth 5 stars again.....!

Room Tip: Ask for one overlooking the pool
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  • Stayed December 2013, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
2 Thank russell t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeGM, General Manager at Doubletree Suites by Hilton Naples, responded to this review, 31 December 2013
Thank you so much for taking the time to share your recent experience with us. We regret to hear that it was not up to the high standards that you have come to expect and that we strive to provide. We appreciate the great feedback about the cleanliness and quality of your suite as well as the constructive comments about your breakfast experience and team member interaction. We will definitely use them as a teaching tool to help earn our way back to a 5-star review! We hope to have the opportunity to win you back soon!
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Rating summary
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  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (274)
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English first
London, United Kingdom
Level 6 Contributor
361 reviews
150 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
Reviewed 29 December 2013

First time staying in Naples and very impressed with the local area and the hotel. Modern, well built, clean and well maintained. Checkin was pleasant, nice warm cookies and given map of the local area which was nice.

Allocated room on the 2nd floor facing the back which was extremely quiet and peaceful. Lovely suite with separate tv lounge area and then the bedroom. Small sink area and fridge was a nice touch. Bathroom seemed a tad bigger than usual Doubletree standard and very clean and polished. Beds were super comfortable and slept like a log.

Breakfast was really good, egg cooked to order or nice omelet made if you wished. The granola was fab as was the choice of fruits and pastries. It was all fresh and hard to decide what to eat. The staff were all friendly and helpful which is always a plus. Nice outdoor area with loungers and chairs and good sized pool, ideal for a few lengths to work off your breakfast.

Right by a car showroom and the Watermark Grille restaurant which was great, big portions and plenty of parking. The beaches around Naples were lovely as was the old town and the pier at sunset or even during the day. Great hotel and great stay, very relaxing. Only downside would be the 15/20 minute drive to old/downtown Naples if you wanted to eat there at night.

  • Stayed November 2013, travelled with friends
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Helpful?
1 Thank UncleDom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeConcierge, Guest Relations Manager at Doubletree Suites by Hilton Naples, responded to this review, 30 December 2013
WOW!!! Thank you for taking the time to write such a thoughtful review. We take so much pride in the quality of service and amenities we provide to all of our valued guests. Our philosophy, "The little things mean everything" inspire us daily to provide our guests with the experience you enjoyed. We will be waiting with a warm DoubleTree chocolate chip cookie when your travels take you back to our little piece of paradise!
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Boca Raton, Florida
Level 4 Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 29 December 2013

The staff is really friendly and the rooms were really nice and big. I am really looking foward to staying here again. the pool and hot tub were very clean and big. The staff was really friendly to me when we arrived we got yummy cookies (:.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank sammy p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeConcierge, Guest Relations Manager at Doubletree Suites by Hilton Naples, responded to this review, 30 December 2013
We take so much pride in the quality of service and amenities we provide to all of our valued guests. Thank you for letting us know about your recent stay . Our hotel's success is created in part by our guest's willingness to return time and time again! We look forward to your next visit and appreciate your business and loyalty. Of course, we will have a warm cookie waiting for you!
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Jacksonville, Florida
Level 6 Contributor
125 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 23 December 2013

My wife and I were visiting family in the area and this hotel is in a convenient location for seeing everyone. We were in Suite 245 that had a very nice view of the Cocohatchee River. Due to the fact that I have to work even when on vacation, the internet service in the room was able to give me excellent connection speed. I did use the provided Ethernet cable to get maximum speed as I have to move large amounts of data. The sofa and chair were comfortable and the bed was great. I would definitely recommend the DoubleTree as a place to stay if you are visiting the North Naples area.

  • Stayed December 2013, travelled with family
    • Value
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    • Sleep Quality
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    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank billnjax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeConcierge, Guest Relations Manager at Doubletree Suites by Hilton Naples, responded to this review, 24 December 2013
There is no better recommendation than from our guest's first hand experience. We are so happy to know that the hotel's location, the comfort of your suite & staff provided you with a memorable vacation! We look forward to welcoming you back to our little piece of Paradise when your travels take you back to visit your family.
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Fleet, United Kingdom
Level 4 Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 December 2013

We spent two nights at Doubletree on Nov 24th. What a very pleasant experience. Cannot recommend this hotel highly enough. Our first stay in Naples and so lucky to chosen to stay here. The staff were all genuinely friendly and helpful, especially Hope who was on Reception on arrival and departure. The warm cookies are such a lovely touch. Especially appreciated was the offer of bottled water (we declined the cookies on this occasion) for our onward journey. We upgraded and had a room with balcony overlooking the pool - perfect sunny balcony on arrival. One of the most comfortable hotel beds we have ever slept in. Will certainly rebook for future stay next time we go to Naples.

Room Tip: Upgrade room
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  • Stayed November 2013, travelled as a couple
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Helpful?
3 Thank Dee2555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeConcierge, Guest Relations Manager at Doubletree Suites by Hilton Naples, responded to this review, 21 December 2013
Thank you for taking time to review our hotel. Our staff and warm reception is certainly a reflection of what we do best. Hope's bubbly personality and smile are both genuine and infectious. We are delighted that we exceeded your expectations and will always have a warm welcome & cooking waiting for you!
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Aventura, United States
1 review
Reviewed 19 December 2013

Stayed couple nights in suite and would definitely recommend this property. Also excellent Chinese/Japanese restaurant on property. However, if you are using sleeper sofa in living room, the mattress was awful. Staff was very helpful and location of is excellent

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jane K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeConcierge, Guest Relations Manager at Doubletree Suites by Hilton Naples, responded to this review, 20 December 2013
We are so pleased that you were impressed with our service, hospitality and Charlie Chiang's restaurant. Please know that your comments regarding your experience with the sleeper sofa are important to us. We appreciate you taking the time to share these comments.
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Bonita Springs, United States
1 review
Reviewed 19 December 2013

We spent the weekend (Dec. 14-15) as a get-away stay-cation and were delighted by every aspect of our stay. The staff was friendly and helpful from welcome to check-out. The room exceeded our expectations -- we upgraded to a suite and had our own balcony overlooking the river. Super quiet too. At check-in, we were told there was a holiday party and we could move if it was noisy. The DJ was playing when we returned from dinner, but once our door was closed, we didn't hear a thing. Very comfortable room, great bed, perfectly clean and fresh bathroom, an AC system that was quiet and didn't crank ice cold air all night. The free WiFi worked great - no glitches - we watched Netflix on our iPad and checked emails without any problem. We live not far from this hotel so this was our chance to check it out as a place for visiting friends and family. We're confident our guests can expect the same great experience. Location is ideal -- close enough to downtown Naples, Estero, Fort Myers to enjoy local shopping and events, an easy drive to the beaches, convenient to all the area highlights. We also recommend dining at Charlie Chiang's next door to the hotel. Very good Chinese menu, creative options, and some sushi selections too.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kellie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeConcierge, Guest Relations Manager at Doubletree Suites by Hilton Naples, responded to this review, 20 December 2013
WOW~ Thank you for taking the time to write such a lovely, detailed review! Guests who have booked & stayed in our Riverview King suites have had the pleasure of seeing the pair of bald eagles fishing the Cocohatchee River! Perhaps you will see them when you need another "staycation". We will be delighted to assist both you and anyone you refer to the hotel directly! Please know that "the little things mean everything" at the DoubleTree Suites by Hilton Naples. Your review is inspiring to our entire team!
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Additional Information about Doubletree Suites by Hilton Naples

Property: Doubletree Suites by Hilton Naples
Address: 12200 Tamiami Trail North, Naples, FL 34110-1618
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Naples > North Naples , Pelican Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Naples
#2 Romantic Hotel in Naples
#2 Business Hotel in Naples
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree Suites by Hilton Naples 3.5*
Number of rooms: 101
Official Description (provided by the hotel):
Located on the Cocohatchee River and Nature Preserve, just two miles from the white sandy beaches of the Gulf of Mexico, the award-winning Doubletree Suites by Hilton Naples offers 101 one-bedroom suites, two restaurants, riverside heated pool, 24-hour business center, 24-hour fitness center, complimentary high-speed wireless Internet Access and 2,300 square feet of flexible meeting space. ... more   less 
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Also Known As:
Doubletree Suites By Hilton Naples Hotel Naples
Doubletree Hotel Naples
Doubletree Naples
Doubletree Suites By Hilton Naples Florida

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