We returned to this hotel following our stay last xmas - some things were just as good but some things were really not so good....
First the good things - the hotel is spotlessly clean and the room cleaning staff really do a fantastic job - a towel animal on the bath is always a nice treat...!
The bedroom suites are comfortable, quiet and a good size, even for a longer stay - though our bed is v soft and less comfortable than before....
The pool is a good size and when towels are available, a nice bonus - I see there is now a hoist for the less able which is a nice touch....
Having drinks on hand throughout the day is handy as well...
So - the problem - breakfast is a nightmare - there are plenty of staff on hand but they seem to be fighting a process which makes them v inefficient - food runs out, tables are not cleaned quickly, staff seem stressed and when extra staff members appear to help, this creates even more chaos - and there is open animosity between some staff members.....this is a shame as the quality of food is really good - however, this is a not a pleasant start to the day and, assuming we can get a seat quickly, we just want to get in and out as quickly as possible...!
I also find the reception staff less overtly friendly than last year - much more peering into computers and much less eye contact...! Perhaps there has been a change in management to make some of the detail things worse, or perhaps, judging by some of the other reviews I have read, the service is doled out less evenly...?
Whilst I would still recommend the hotel to others, it's with less enthusiasm than before.....come on doubletree - these are easy to fix problems which will make you worth 5 stars again.....!
- Official Description (provided by the hotel):
- Located on the Cocohatchee River and Nature Preserve, just two miles from the white sandy beaches of the Gulf of Mexico, the award-winning Doubletree Suites by Hilton Naples offers 101 one-bedroom suites, two restaurants, riverside heated pool, 24-hour business center, 24-hour fitness center, complimentary high-speed wireless Internet Access and 2,300 square feet of flexible meeting space. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Odigeo, Hotels.com, TripOnline SA, Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Doubletree Suites by Hilton Naples reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Doubletree Suites By Hilton Naples Hotel Naples
- Doubletree Hotel Naples
- Doubletree Naples
- Doubletree Suites By Hilton Naples Florida