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Doubletree Suites by Hilton Naples
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Reviews (2,062)
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1,537
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14
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All reviewswarm cookiesdouble treefront deskchocolate chip cookiesgreat hotelwet barbonita springsliving areabreakfast buffethousekeeping staffbeach chairstamiami trailthe entire staffbusiness centervanderbilt beachwould highly recommend this hotelwonderful stay
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1,138 - 1,143 of 2,062 reviews
Reviewed 8 January 2014

The location is near Vanderbilt beach and away from Pine Ridge traffic. There are plenty of restaurants near by. The rooms were fresh and clean. It was nice to have a balcony to sit on. There wasn't any street noise for being on Tami Ami trail. The breakfast was included with the room which was convenient and good.

Room Tip: ask for a balcony room
  • Stayed: December 2013, travelled on business
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1  Thank ann v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeGM, General Manager at Doubletree Suites by Hilton Naples, responded to this reviewResponded 9 January 2014

Many thanks for you kind comments and for sharing your recent experience. We are delighted you enjoyed the quality and cleanliness of the property along with our great North Naples location. The amazing weather this time of year certainly gives our guests the perfect opportunity to enjoy our large balconies! Thank you for choosing the DoubleTree for your stay in Naples and we hope to see you again soon.

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Reviewed 7 January 2014

Very nice hotel! The suites at the hotel are laid out nicely, especially functional for couples because of the close off separate bedroom from the living area. The breakfast buffet is loaded and the pool area looks great, but it's too cold to try it out today. I'd like to thank Trish Williams, Sales for accommodating my group and going the extra mile to find room for us during a busy time of year in Southwest Florida. Also, the front desk person named Page was exceptionally nice and greeted us warmly with a friendly handshake, a real welcome and of course, the warm cookie!!!

  • Stayed: January 2014, travelled on business
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Thank Steve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Desiree D, Operations Manager at Doubletree Suites by Hilton Naples, responded to this reviewResponded 19 January 2014

Thank you very much for taking the time to write such a nice review! We are glad you enjoyed your stay at the Doubletree Suites by Hilton Naples. We shared your comments about Trish and Hope with our team members and we all agree, they are hospitality stars when making our guests feel comfortable and happy.
We hope to see you on your next visit to Naples and we have more warm and delicious cookies waiting for your return to our hotel!

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Reviewed 7 January 2014

Like an earlier reviewer we were also lucky in being able to move to DT from another hotel and stated 4 nights. All the earlier reviews are spot on - the suites, pool area, cafe portofino - all superb BUT what makes the hotel is the staff not some of the staff ALL of the staff. Fantastic staff in cafe at breakfast and throughout the day and all the reception staff are brilliant. Special mention for RobinJill the Dir of a Concierge Services, nothing too much trouble and knows everyone and everything about Naples and the area. We will def be back, I just wish we'd had been able to stay another week.

Stayed: December 2013, travelled as a couple
1  Thank dasmoray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeGM, General Manager at Doubletree Suites by Hilton Naples, responded to this reviewResponded 9 January 2014

We truly appreciate your great feedback and praise of our fantastic team. RobinJill and the entire DoubleTree Naples team take great pride in delivering the highest level of service that compels our guests to return, recommend or write amazing reviews on like yours on Trip Advisor! Thanks again and we can’t wait to welcome you back.

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Reviewed 6 January 2014

We stayed 2 nights in this hotel after 8 nights in different cities in FL. We had 2 adults and 2 kids (14 and 11). The suite was spacious. The bathroom was large and I loved that. You could access the bathroom from the main bedroom (with 2 doubles) or the suite part ....we paid extra for a room rate that included breakfast and it was very good. Staff was extremely friendly and helpful .Housekeeping came at 5pm so by that time we were back from the beach so we just asked for clean towels and a trash change. It would have been great if she had cleaned while we were gone....would have also liked 2 queens in the suite but nonetheless, would definitely stay there again. Loved the spacious rooms, pool area and helpful staff

  • Stayed: January 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
1  Thank readyforanothervacay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Desiree D, Operations Manager at Doubletree Suites by Hilton Naples, responded to this reviewResponded 8 January 2014

Thank you very much for your great review. It makes us very happy to know that you enjoyed your stay and our hospitality.
We shared your comments with our Housekeeping team and we apologize for servicing your room at an inconvenient time.
Thank you for deciding to return to our Doubletree Naples.
We look forward to your next visit and appreciate your business and loyalty.

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Reviewed 3 January 2014

The entire staff, form the person cleaning our room to to the cook was friendly. We were even greeted in the hallways, the stay at this hotel was amazing. The service was exceptional. We felt like we had been friends for life with the staff. It was clear to me that the culture in this hotel was exceptional.
Keep up the great work!

Joe E Sunrise, Fl.

Room Tip: Not all rooms have balconies.
  • Stayed: December 2013, travelled as a couple
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3  Thank JoeE1996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeConcierge, Guest Relations Manager at Doubletree Suites by Hilton Naples, responded to this reviewResponded 4 January 2014

It's the little things that mean everything. We are delighted that you felt at home during your visit. Our goal is for every guest to leave with the same feelings as you did along with enjoying a memorable experience. We look forward to both welcoming you back & providing you with another warm and friendly stay when your travels take you back to our little piece of "Paradise".

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