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“Great Service”

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Doubletree Suites by Hilton Naples
Ranked #1 of 59 Hotels in Naples
Certificate of Excellence
GreenLeadersGold level
Weston, Florida
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great Service”
Reviewed 18 January 2014

Great service and average quality. This hotel is situated 10.5 miles north of downtown Naples Route 41. Traffic on Route 41 is awful but that is true of most of the Naples area. If you are looking for more convenience to downtown, stay closer. The quality of the service staff made up for the less desirable aspects of the hotel's location.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Ed C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeatherA542, Manager at Doubletree Suites by Hilton Naples, responded to this review, 23 January 2014
Thank you for taking the time to give us your feedback. Our amazing team is large part of what make this hotel an award winning property. Warm hospitality with a sunny smile is what Doubletree Naples does best.
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1,944 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (273)
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English first
Alexandria, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 January 2014

The Doubletree in Naples is a very nice hotel. I would stay there again. However, I would request a room with out an adjoining door as I could literally hear every single word our neighbor was saying. Also note, when we checked in, my husband went in to do so while I stayed with kids in the car as we almost always do. He was told that he could not check us in and I had to come in to do so. I have NEVER had that experience at any hotel ever. My husband always checks us in. I was told it was for my safety. I really did not understand. Other than those two issues, I would stay again--very clean and really nice workout facility.

  • Stayed January 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Nicole F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeGM, General Manager at Doubletree Suites by Hilton Naples, responded to this review, 20 January 2014
Thank you for taking the time to share your feedback. Please be assured that our guest's comfort and safety are of the utmost importance and we apologize for any challenges that you encountered. We will certainly use your feedback as an opportunity to review any procedures that may need to be revised. Thank you again and we hope to see you back next time your travels bring you to the Naples area!
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Rotonda West, Florida
Level 5 Contributor
69 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 January 2014

Thoroughly enjoyed our stay at this hotel. Staff at this hotel were particularly helpful and friendly. Room was beautifully decorated and spacious; 2 for 1 happy hour was great as was a very nice restaurant, The Watermark Grill. Overall a very nice experience and definitely would stay here again.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Nicaragua_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeatherA542, Manager at Doubletree Suites by Hilton Naples, responded to this review, 15 January 2014
We appreciate your feedback and so pleased you enjoyed your stay with us. Our staff’s warm welcome and hospitality is what we do best! We will continue to do all we can to accommodate our guest’s needs and make you feel at home. We look forward to your next visit to Naples.
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San Francisco, United States
1 review
Reviewed 13 January 2014

The staff were friendly and accommodating; the suite was comfortable. There's no shuttle to and from the airport, so that adds to the expense. I didn't use the amenities much as I was there on a spiritual retreat.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Margaret L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeGM, General Manager at Doubletree Suites by Hilton Naples, responded to this review, 20 January 2014
Thank you for letting us host your recent retreat. We are happy that you enjoyed the quality and comfort of your suite and while we do not offer an airport shuttle, our team is happy to make arrangements for any transportation that you may need. Thank you again for your feedback!
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Philadelphia, Pennsylvania
2 reviews
Reviewed 13 January 2014

If you have a need to stay in Naples and it is not critical that you are very close to downtown shopping or beach, the Doubletree is a great choice. Great value for the money. Extraordinarily friendly and helpful staff. Rooms are spacious and clean and facilities, including fitness and business office are a notch above the average business travel class hotel. No free breakfast, but 24 hour coffee, cookies and apples available!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank wdb20162016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeatherA542, Manager at Doubletree Suites by Hilton Naples, responded to this review, 15 January 2014
Thank you for taking the time to share your Doubletree Naples experience. We are delighted it was a pleasure. Our team aims to please and put in place many amenities to accommodate our guests and enhance there experience with us. We hope to see you soon and will always have warm cookie waiting for you!
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Denver, United States
1 review
Reviewed 13 January 2014

Enjoyed my stay very much! All the staff were nice, facility was nice, etc. Even better since I was in a Hilton Honors room! I enjoyed the hot tub. Nice pool. Comfy beds. Nice restaurant inside and another right next door.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Natalie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Desiree D, Operations Manager at Doubletree Suites by Hilton Naples, responded to this review, 15 January 2014
"Not one complaint" Thank you very much for these words! It makes us very happy to know that you enjoyed your stay.
Thank you also for being a loyal Hilton HHonor guest!
We look forward to seeing you on your next trip to Naples.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lausanne, Switzerland
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 January 2014

Stayed there for 4 nights. Room was nice and quiet. Staff at reception and general service was good. Breakfast service however for us was not a relaxing start to the day. Possibly due to lack of team work, orders were long in coming (25 mins for poached eggs!). Some members of staff were particularly loud with their thoughts and conversation between themselves - more like an auction room than a restaurant.

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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David8833
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeGM, General Manager at Doubletree Suites by Hilton Naples, responded to this review, 15 January 2014
Thank you so much for taking the time to share your comments about your recent visit. We are delighted that you enjoyed your stay but regret that your breakfast experience was not the relaxing start to your day that it should have been. We take our guest's feedback very seriously and appreciate you providing us with a training opportunity to improve our breakfast service. We hope you will give us the opportunity to welcome you back so we can deliver the level of service our team is known for. Many thanks!
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Additional Information about Doubletree Suites by Hilton Naples

Property: Doubletree Suites by Hilton Naples
Address: 12200 Tamiami Trail North, Naples, FL 34110-1618
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Naples > North Naples , Pelican Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Naples
#2 Romantic Hotel in Naples
#2 Business Hotel in Naples
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree Suites by Hilton Naples 3.5*
Number of rooms: 101
Official Description (provided by the hotel):
Located on the Cocohatchee River and Nature Preserve, just two miles from the white sandy beaches of the Gulf of Mexico, the award-winning Doubletree Suites by Hilton Naples offers 101 one-bedroom suites, two restaurants, riverside heated pool, 24-hour business center, 24-hour fitness center, complimentary high-speed wireless Internet Access and 2,300 square feet of flexible meeting space. ... more   less 
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Also Known As:
Doubletree Suites By Hilton Naples Hotel Naples
Doubletree Hotel Naples
Doubletree Naples
Doubletree Suites By Hilton Naples Florida

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