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“True Gem”

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Doubletree Suites by Hilton Naples
Ranked #1 of 59 Hotels in Naples
Certificate of Excellence
GreenLeadersGold level
Prospect
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“True Gem”
Reviewed 1 June 2014 via mobile

Rarely do you find a property where All the staff is smiling, all the staff is helpful, all the staff is willing to go out of their way to accommodate you. This is the place. A wonderful pool and hot tub. Delightful breakfast that us soooo affordable. And those ever-present chocolate chip cookies

Stayed May 2014, travelled as a couple
Helpful?
4 Thank Doccatch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeConcierge, Guest Relations Manager at Doubletree Suites by Hilton Naples, responded to this review, 2 June 2014
Please know that we have shared your kind words with our entire staff. We truly believe that the little things mean everything and are happy to know that you enjoyed our genuine hospitality! There will be warm cookies & smiles waiting for you should your travels take you back to our little piece of Paradise!
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1,906 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (272)
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English first
Level Contributor
64 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 31 May 2014 via mobile

The staff was very friendly. The rooms are large and clean. There just seemed to be something off about this place. Its more of a Hilton Garden Inn feel than a Double Tree. I stayed two nights and saw two large roaches in my room but that could just be because we were in Florida. Its near a few places to eat and the state park. I would stay here again but wouldn't go out if my way to do so.

Stayed May 2014, travelled on business
Helpful?
1 Thank cubcaptain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KingWill, Director of Sales at Doubletree Suites by Hilton Naples, responded to this review, 3 June 2014
Dear Cubcaptain
We appreciate you taking the time to review the hotel. I’m glad you enjoyed our friendly staff and clean rooms. We look forward to welcoming you back whenever you are in the Naples area.
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boca raton fl., United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 May 2014

I had a very pleasent time staying at this double tree hotel. the desk manager Robin was terrific and was also very helpful regarding places of interest to see. I would reccomend my friends to stsy at this hotel when they are in the area.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Seymour A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wade H, Front Office Manager at Doubletree Suites by Hilton Naples, responded to this review, 3 June 2014
We are happy to hear that you found our concierge services useful and up to date. We particularly value RobinJill's knowledge and skills in this area. Thank you for your recommendation. We look forward to hosting any of your future stays.
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Naples, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 May 2014

Enjoyed our stay and will return to this Doubletree when in Naples. Also have recommended to other family members who will be visiting. The service was warm and friendly. Couldn't have had a nicer experience. We also enjoyed the restaurant. Wonderful food and excellent service. Our room was fresh and clean every day and enjoyed the mints and bottled water that was provided.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Keith W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeConcierge, Guest Relations Manager at Doubletree Suites by Hilton Naples, responded to this review, 29 May 2014
We have warm cookies waiting for you! We appreciate your loyalty and are happy to know that both you and your family enjoyed your most recent stay at our hotel. Looking forward to welcoming you back to our little piece of Paradise in the future! Please do feel free to contact the hotel directly if we may be of any assistance prior to your next visit.
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Warren, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 May 2014

Visit was very pleasurable, hotel was clean and staff was very friendly, room was well maintained and cleaning staff went above and beyond to insure we were satisfied. Restaurant was a little overpriced with respect to food quality.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Ira E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeConcierge, Guest Relations Manager at Doubletree Suites by Hilton Naples, responded to this review, 29 May 2014
Thank you for reviewing our hotel. We appreciate your comments and are delighted to know that you enjoyed our staff's hospitality. Please know that we offer a Bed-n-Breakfast package that includes our full hot breakfast buffet daily at a discounted rate. We look forward to the opportunity to welcome you back to our little piece of Paradise.
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Florida, Uruguay
Level Contributor
260 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
Reviewed 26 May 2014

We stayed here for 2 days over Memorial Day Weekend. We were greeted cheerfully by the front desk attendant Alyson, and as a Diamond Member we were upgraded to a riverview corner suite. We also received complimentary breakfast and 20% off at Cafe Portofino. I also liked the nice touch of apples in the lobby! The fitness center and business center were also nice. It being late, we elected to eat at Cafe Portofino upon check in. I personally would not recommend it, as only one waitstaff was staffing the restaurant and bar. The soup was not flavorful and my partners crabcake bland. My salmon salad was very good however. Personally if you want to stay close and walk, I would go to Charlie Chiang's asian restaurant right next door, and you can even bill it to your room. The am breakfast was very good and the attendant Mirna was very pleasant. The hotel was in a perfect location for us to do a day trip to Sannibel island. I would definitely recommend the hotel, but based upon out experience would not chose Cafe Portofino again for dinner.

Room Tip: Corner suite overlooking the river.
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Green Features: Great. Recycling containers throughout the property.
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ckckckckckck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeatherA542, Manager at Doubletree Suites by Hilton Naples, responded to this review, 27 May 2014
Thank you for taking the time to share your experience with us. As a Hilton Honors member we appreciate your loyalty and delighted you enjoyed the many perks of earning your diamond level status. Our apologies the restaurant experience was not satisfactory. We certainly take your comments seriously and will work to improve the overall guest experience at Café Portofino. Our team is always willing to work on improvements so we can achieve the 5 star service all our guests deserve. Thank you for your recommendation.
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Orlando, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 May 2014

My parents and I don’t have enough words to express how wonderful had been our recent stay at the Doubletree Naples, FL. It is an amazing boutique hotel, which we have been visiting throughout the years, with all the amenities you need, close to all Naples/Bonita Springs/Estero/Ft. Myers attractions, like Vanderbilt Beach, Barefoot Beach, The Mercato, The Village at Venetian Bay, Marco Island, Sanibel Island/Captiva Island/Ft. Myers Beaches, Coconut Point at Estero, and many more. Although the facility is a gem in Naples, its real treasure is the marvelous staff that made our stay an unforgettable experience. Thanks to the following exceptional people, whom we will always keep in our hearts, and made our stay special:

Management:
Desiree, Jennifer and Trish

Guest Relations and Front-Desk:
Joanne, Hope, Lindsey, RobinJill and Wade

Housekeeping:
Martha, Anaisis, Yukie, Oscar, Edeny, Dayle, Odalys, Onarys and Yanelis

Restaurant/Cafe Portofino:
Deborah, Myrna, Seth, David G., Juan, Francese and Michael

Marketing:
Melinda

Engineering:
Kirk

We look forward to meet you again very soon!

Willie, Laura and Jerry
Orlando, FL

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank gccolon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeGM, General Manager at Doubletree Suites by Hilton Naples, responded to this review, 27 May 2014
We don't have enough words to thank you, not only for your incredibly kind review, but for your continued loyalty! It is always such a pleasure to welcome your family back year after year (we missed you last year!) and catch up. We are so lucky to have the opportunity to help our guests create lasting memories! Thank you again for your caring and gracious words and we look forward to your next visit.
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Additional Information about Doubletree Suites by Hilton Naples

Property: Doubletree Suites by Hilton Naples
Address: 12200 Tamiami Trail North, Naples, FL 34110-1618
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Naples > North Naples , Pelican Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Naples
#2 Business Hotel in Naples
#2 Family Hotel in Naples
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree Suites by Hilton Naples 3.5*
Number of rooms: 101
Official Description (provided by the hotel):
Located on the Cocohatchee River and Nature Preserve, just two miles from the white sandy beaches of the Gulf of Mexico, the award-winning Doubletree Suites by Hilton Naples offers 101 one-bedroom suites, two restaurants, riverside heated pool, 24-hour business center, 24-hour fitness center, complimentary high-speed wireless Internet Access and 2,300 square feet of flexible meeting space. ... more   less 
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Also Known As:
Doubletree Suites By Hilton Naples Hotel Naples
Doubletree Hotel Naples
Doubletree Naples
Doubletree Suites By Hilton Naples Florida

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