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“Nice hotel GREAT customer service”

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Doubletree Suites by Hilton Naples
Ranked #1 of 59 Hotels in Naples
Certificate of Excellence
GreenLeadersGold level
Reviewed 21 July 2014 via mobile

We visited Naples for our 5th anniversary trip and of course it was beautiful, the beaches, the restaurants were fab. But I need to give a special shout out to the staff at this hotel. They were warm, friendly and genuine. Robinjean and staff you guys rock!! Keep up the great work!

Stayed: July 2014, travelled as a couple
Thank Ajaylove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wade H, Front Office Manager at Doubletree Suites by Hilton Naples, responded to this reviewResponded 23 July 2014

Thank you for your kind words regarding our staff. We cherish and appreciate their hard work including our Director of Concierge Services RobinJill. We are so honored you chose to stay with us for such a special occasion. Our team strives to make help make those moments all they can be. We look forward to hosting any future visits to the area.

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911 - 917 of 2,002 reviews

Reviewed 21 July 2014

Stayed here visiting family in Naples. Overall the hotel is very nice - much like a small Embassy Suites - and I'll say that the beds were great, nice exercise room and the AC was both cold and quiet.

We weren't thrilled when at 3AM we had to wake the kids and evacuate to the parking lot for a false fire alarm....this kind of ruined the next morning as it took 2 hours out of the night by the time kids were back asleep. No apology or anything from the hotel.

I had one request on my reservation: Adjoining rooms. Not only was this not honored but our two rooms were not even close to each other being around the corner. So, rather than having a "kids room" and a "parents room" we ended up with the 2 smaller kids in our room not wanting to have them too far away. No apology.

I'd cashed in Hilton points for my stay - I wonder if that may have led to the lack of interest from the hotel in really caring about my stay.....?

Room Tip: Hotel is far enough off road that all rooms should be quiet but I'd try to get either pool view...
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  • Stayed: July 2014, travelled with family
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Thank Scott L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeGM, General Manager at Doubletree Suites by Hilton Naples, responded to this reviewResponded 24 July 2014

Thank you for taking the time to give us feedback on your most recent stay. We greatly value our loyal HHonors members and truly appreciate when members choose to use their hard earned points at our property. We are so sorry that your recent experience at our property failed to meet your expectations. Our Front Office Manager, Wade, has reached out to resolve with you directly. We hope you will give us another chance to give you a true DoubleTree Naples experience the next time your travels bring you to our area.

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Reviewed 21 July 2014

Whenever we want to have a local vacation or getaway we always choose the Doubletree. The staff is helpful and friendly and the rooms are second to none. Ask at the front desk to send you you to nearby Jack's Bait Shack Bar and Grill for the ultimate old Florida experience.

  • Stayed: July 2014, travelled solo
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Review collected in partnership with DoubleTree by Hilton
1  Thank Daniel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Desiree D, Operations Manager at Doubletree Suites by Hilton Naples, responded to this reviewResponded 24 July 2014

Thank you very much for choosing us for your local vacation or getaway. We are happy to know that our team members‘ helpfulness and our accomodations make the Doubletree Naples your prefered choice .
We appreciate you taking the time to write this review and look forward to seeing you soon.

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Reviewed 20 July 2014 via mobile

I travel to Naples for business for 2-4 days a month. Have been staying at the Doubletree for more than 6 years now

It's a home away from home. The staff could not be more friendly or accommodating. It's clean, convenient and a bargain. Granted the pool is not the biggest but for what you pay, it's a great hotel

The staff their goes out of their way to make it a great stay

Stayed: July 2014
2  Thank AllanG61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wade H, Front Office Manager at Doubletree Suites by Hilton Naples, responded to this reviewResponded 23 July 2014

AllanG61,

We are so happy you continue to make us your number 1 Naples destination. There is nothing we enjoy more than seeing familiar faces entering our lobby. Thank you for your continued loyalty. We will continue to work hard to make sure that our property is a place you will always return to.

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Reviewed 17 July 2014

This is an awesome hotel! We are HHonors Gold Members and have stayed in many Doubletree and Hilton Hotels. I think this may be the first time that a hotel exceeded our expectations. The room was clean, quiet and up to date. Nice pool and towels were always available! We enjoyed the breakfast and the food was hot and good. The area has so many beaches to go to we went to a differerent one every day. Great restaurants and shopping in the area. Naples is beautiful, clean and a great vacation spot.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
2  Thank Kathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Desiree D, Operations Manager at Doubletree Suites by Hilton Naples, responded to this reviewResponded 18 July 2014

Thank you very much for writing this review and for your loyalty as a HHonor Gold member.
We are so happy to hear that your stay at our hotel exceeded your expectations. Your comments about the rooms, pool and breakfast will be shared with our team members, we all appreciate this feedback!
Now that we know you found Naples so beautiful, we look forward to seeing you again next time you visit the area.

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Reviewed 16 July 2014

We decided to stay for my husbands birthday weekend. It was honestly the best decision ever. Hope (receptionist) greeted us at check in, she was quick and efficient. She did not drag the process and already had all our information available. The cookies are seriously one of the best things about Doubletree, but the service we received on our stay was above and beyond what we've ever experienced. My husband and I craved some warm cookies one night and the clerk was more than delighted to give us 2 extra cookies. The ladies at Doubletree make us want to go back. The bed was heaven also! I honestly cant wait to return!

Room Tip: If possible, get the Deluxe King Suite. Its huge!
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  • Stayed: July 2014, travelled with family
    • Value
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2  Thank Joanna U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeConcierge, Guest Relations Manager at Doubletree Suites by Hilton Naples, responded to this reviewResponded 17 July 2014

Warm cookies are waiting.....We look forward to your return! Every team member takes great pride of providing genuine hospitality. Thank you for choosing our hotel to celebrate your husband's birthday and letting us know that this was a special occasion so that we were able to surprise you. Taking time to share your experience at our hotel is much appreciated.

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Reviewed 16 July 2014

We had our group stay at this hotel for a one day and night conference. The hotel was fabulous, the food was delicious and the beds were beyond comfortable. The staff was friendly and treated us with respect. The cookies are out of this world. Loved our stay.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
2  Thank Genevieve R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeatherA542, Manager at Doubletree Suites by Hilton Naples, responded to this reviewResponded 17 July 2014

Thank you for taking the time to share your awesome experience. We are delighted that your group had such a fabulous time and the retreat was a success. Our staff is what makes this hotel above and beyond the rest. We look forward to your visit next year!!. We will always have warm cookies waiting.

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Additional Information about Doubletree Suites by Hilton Naples

Address: 12200 Tamiami Trail North, Naples, FL 34110-1618
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Naples > North Naples , Pelican Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Naples
#2 Family Hotel in Naples
#2 Business Hotel in Naples
Price Range: £117 - £263 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Suites by Hilton Naples 3.5*
Number of rooms: 101
Official Description (provided by the hotel):
Located on the Cocohatchee River and Nature Preserve, just two miles from the white sandy beaches of the Gulf of Mexico, the award-winning Doubletree Suites by Hilton Naples offers 101 one-bedroom suites, two restaurants, riverside heated pool, 24-hour business center, 24-hour fitness center, complimentary high-speed wireless Internet Access and 2,300 square feet of flexible meeting space. ... more   less 
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Also Known As:
Doubletree Suites By Hilton Naples Hotel Naples
Doubletree Hotel Naples
Doubletree Naples
Doubletree Suites By Hilton Naples Florida

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