Just got back from an eight day stay at the Naples Florida Hilton. Management should be commended for the quality and service offered by this hotel. Proper training is highly evident in the staff and the hotel itself. Customer service is a priority of this hotel.
Overall, the hotel is modern, up-to-date, very user friendly, and a beautiful property. Moreover, free in and out parking is great as is the "no resort" fee that most hotels in the area charge their customers. Also to note about the hotel property and services are
the following points:
Booked and stayed in a suite room. Without any qualifications, the room was great (Room Number 245). Quiet and spacious (in fact probably too big for just 2 people). Housekeeping did an outstanding job every day. The room was always full stocked with all the right ammenities (soap, bottle water, towels, and paper products), and spotless. The bed and linens were very comfortable (the pillows could use some attention - much to soft and lumpy). In addition, the suite status gave us access to the concierge room on the 4th floor, which provide a very nice and full-filling continental breakfast, snacks and drinks throughout the day, and hors d" oeuvres in the evening (the room had an honor bar for booze and wine).
The entire staff at the hotel were great, friendly, and always willing to help an any way possible. In particular, the front desk staff were quick and always able and willing to answer any questions whatsoever. The valet/bellmen were awesome - friendly, quick and eager to please. The pool and surrounding area (do not forget to checkout the hot tub area too) were very nice (the pool could have several degrees warmer); the overall grounds were clean and nicely landscaped; and the lobby was very practical and nicely decorated. The hotel is just a short distance to Clam Beach, which is a very nice beach. You can walk there or the hotel has mini bus service several times a day to and back from the beach (the hotel provides beach chairs, water, and beach towels).
The hotel is central located to most of Naples (and things to do and the downtown area - shopping and restaurants). The free wireless is also a plus as is the free business center). And unlike many hotels, this property has fast elevators.
The only negative review would be for the concierge (Barbara), who seemed very uninformative about things to do, the restaurants in the area, or following through on what she said she would do (making reservations).
As mentioned above, would highly recommend this hotel.
- Official Description (provided by the hotel):
- Centrally located Naples hotel, close to beautiful beaches, shopping, all major attractions, entertainment destinations,and restaurants. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Hilton Hotels Direct, Expedia, Hotels.com, Priceline, TravelUp, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon, Hotel.de and HotelQuickly so you can book your Hilton Naples reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Naples Hotel Naples
- Hilton Hotel Naples
- Naples Hilton Hotel
- Hilton Naples Florida