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“If Presidential Candidates choose to stay here....” 5 of 5 bubbles
Review of Hilton Naples

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Hilton Naples
Ranked #12 of 59 Hotels in Naples
Certificate of Excellence
GreenLeadersPlatinum level
Saint Louis, Missouri
Level Contributor
64 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“If Presidential Candidates choose to stay here....”
5 of 5 bubbles Reviewed 8 April 2012

The Hilton Naples is one of my favorite Hilton properties. I stayed overnight on business during the Florida primaries. Mitt Romney's camp stayed at the hotel as well. We had a nice night. Here are my pros and cons:

Pros:
1. The hotel is tastefully decorated just as you'd assume a Hilton would be. It seemed like it was renovated recently as everything appeared newish.
2. The Hilton honors floor was GREAT. They had a really nice spread of food.
3. The hotel staff did a great job of protecting the Romney crowd. We knew that they were staying at our hotel, but they just back entrances and were allowed to park the bus on the side of the building.
4. The hotel was at 100% occupancy and very crowded-- but it was large enough that I still felt comfortable.
5. The rooms are very clean and nicely decorated
6. Parking is free-- a rareity these days
7. If you like Shula's, it is in the lobby area (think: expensive steak dinner in a fine casual enviroment)

Cons:
1. This property is not beach front. It's great for business travel, but if you are on vacation, it is in a commercial area.
2. Naples is generally an expensive place to spend the night-- and this hotel was no exception.

  • Stayed January 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JustCallmeTourGuide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoveNaples09, Director of Marketing at Hilton Naples, responded to this review, 11 April 2012
Being called your favorite Hilton property is such a great compliment! Thank you for taking the time to describe the pros/cons of your stay at the Hilton Naples. We are so glad you chose us and sounds like you enjoyed your stay. Please keep us in mind next time you are traveling to Naples on business. We would love to welcome you back.
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1,571 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (207)
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English first
Worcester, England
Level Contributor
106 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 3 April 2012

My wife and I stayed at the Hilton, Naples for 18 nights. We had stayed there once before, and I am glad to say that their standards were equally good the second time around. This time we stayed in a room on the Executive floor - and, for the relatively small additional cost, it was well worth it - as you got an extensive buffet breakfast; cookies, coffee and soft drinks during the day; and an evening snack.

The Hilton Naples is well situated for easy access to the Beaches and Naples Old Town. The hotel itself has ample free parking; the rooms are well decorated, clean and well maintained; and the staff are amongst the friendliest I have ever come across (the front desk staff are outstanding).

Would thoroughly recommend, and will be staying there again when we visit Naples next.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Scorpian87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoveNaples09, Director of Marketing at Hilton Naples, responded to this review, 5 April 2012
Thank you so much for taking the time to post such kind words regarding your stay at the Hilton Naples. It is always our pleasure to have the opportunity to serve our guests, and to know that our effort shows is incredibly gratifying. I am thrilled to hear you enjoyed your stay on the Executive Level. It is always nice to wake up to the morning continental breakfast and enjoy the evening hors d’oeuevres.

We are most appreciative of your review, recommendation and most especially, your loyalty. Our entire team looks forward to your return visit to Naples.
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East York
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 29 March 2012

We visited Naples for the first time for 3 nights and this was a great spot to stay. We loved the bikes which we used daily to get to the beach, a short 10 minute ride through lovely residential areas. The pool was warm, clean and not too crowded. We stayed on the 4th floor and enjoyed a continental breakfast and snacks in the evening. Would be nice to have at least one warm item for breakfast.

There was a conference on of photographers so the lobby was very crowded with their set up and they were somewhat in the way at the pool mid day taking photos of models on steps etc. making getting to the pool difficult.

We would definitely stay here again, but if there are conferences, other guests need to be considered.

The staff were all excellent without exception, very helpful with whatever we needed. A very pleasant mini holiday.

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EastYorkCindyA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoveNaples09, Director of Marketing at Hilton Naples, responded to this review, 5 April 2012
Thank you for your kind words regarding our team. I am delighted to hear you enjoyed the complimentary bicycles, location and pool. We do apologize for any interference from the conference and have since put policies into place to prevent over-eager attendees from disturbing our other guests. We appreciate you taking the time to share your experience and look forward to welcoming you back.
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Lancaster, Pa.
Level Contributor
522 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 258 helpful votes
5 of 5 bubbles Reviewed 26 March 2012

My wife and I stayed at this beautiful Hilton for 3 days the first time this year while we were in Naples. Here are our feelings: Good location, excellent Shula's restaurant, lovely pool and hot tub, pleasant 4th floor club area with gr atuitours hor doerve's and morning pastries, free full cooked to order breakfast included, free newspapers, plenty of on site parking, free shuttle to the beach, free bikes to use and of course, excellent service staff all with a smile. Oh, almost forgot, early check in which I love!

In a nutshell this 4 star Hilton is an excellent choice for you from A to Z!

Room Tip: 4th floor club area well worth it
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  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank LancasterTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoveNaples09, Director of Marketing at Hilton Naples, responded to this review, 5 April 2012
I appreciate the fantastic summary of your superb stay at the Hilton Naples. Thrilled to hear you enjoyed the many amenities we offer to our valued guests. Thanks for sharing your wonderful experience. In a nutshell, we hope to welcome you back to the Hilton Naples hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bloomfield Hills, Michigan
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 18 March 2012

Came to Naples for a weekend getaway. The front desk staff were excellent and accomodating. Location is very central to everything, easy to get around. We stayed on the 4th floor which is their "club floor". Couldn't see out of the window because the seal was broken and there was condensation obstructing our view. The room was adequate, but the bathroom had old grout that looked very dirty (couldn't tell whether it was just old or really dirty). Executive lounge was small and food was spartan. I agree with johan from Belgium that it is average at best. All in all though, it it a very nice hotel and very convenient to stay at.

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank susanh4845
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoveNaples09, Director of Marketing at Hilton Naples, responded to this review, 5 April 2012
I am glad to hear overall you enjoyed the hotel and location. I appreciate your honesty that your hotel experience was average at best. Our entire team works very hard to make every guest feel well cared for and I apologize that we failed to exceed your expecations. I appreciate your valuable feedback and hope you will give us another chance to show you the warm hospitality we are known for.
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Cape Cod, Massachusetts
Level Contributor
121 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 bubbles Reviewed 18 March 2012

With Naples beach side hotels going for a premium in March, we decided to stay 3 nights at this Hilton on a main drag - Route 41 - just north of downtown Naples. For a drive by hotel, it was very nice. The pluses include suburb, friendly service, a great restaurant (Shula's), free parking, and free beach chairs with bottled water (nice touch). The hotel is only a short drive by hotel shuttle or your car to a wonderful nature preserve and white sand beach, which is also used by the swanky Waldorf-Astoria hotel. Definitely recommend Shula's for breakfast and lunch. It's pricey for dinner. Try the chicken salad at lunch - very tasty, especially if you like pineapple. The pool area is small, but actually nicer than the hotel promo pictures depict.

On the negative side, the room we had (located on the exec floor) was quite plain and there was no balcony or even the opportunity to open a window. The concierge lounge was small, somewhat plain, and always quite crowded, especially for breakfast. The staff there were very pleasant, but couldn't even provide me with ice to take back to my room. Two evenings we came back to a hotel with noisy events right in the lobby, which made all guests rush to their rooms. There are plenty of conference facilities, so not quite sure why lobby parties are even permitted.

Would we stay here again? Yes, if visiting Naples on business. We would probably look elsewhere for that special family winter retreat from the cold weather up north.

Room Tip: Ask for an outside view room with a balcony or at least a window that opens. Our room had one small...
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  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Craigsworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoveNaples09, Director of Marketing at Hilton Naples, responded to this review, 5 April 2012
Thank you for your review. I am thrilled to read the positive overall experience. I do apologize that the party in the Grand Piano Foyer located in our lobby caused a disturbance. As a hotel that caters to both business travelers, socal events and our valued leisure traveler, we strive to maintain a positive experience for all of our guests and I am sorry that we failed to do so in this instance. I do hope you return to the hotel and please ask for one of our rooms with a balcony for you to enjoy.
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Bethany Beach, DE
Level Contributor
71 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 18 March 2012

We stayed a week at this particular Hilton, which had a beautiful lobby. The room was very average; the bathroom was dated -- nothing great for the price. The fitness center, which we used everyday, did not replenish their towel supply & we had to ask for towels @ the counter almost every morning. There was an incident in their parking lot after a wedding party was held @ the hotel & our car had some mischief waiting for us....the incident was reported; however, no acknowledgement from management. We were not happy about that! The positives were the shuttle to the beach which we were not able to take advantage of because we preferred to walk, but the driver was still very kind to offer us a bottle(s) of water while we walked. The restaurant was very nice; had good room service & good food. The hotel was not convenient to 5th Avenue if looking for "famous" shopping but a cool mall was across the street. Lovely area & overall, nice hotel.

  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Linnie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Naples

Property: Hilton Naples
Address: 5111 Tamiami Trl N, Naples, FL 34103-2804
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Naples > Park Shore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Naples
#8 Business Hotel in Naples
#12 Family Hotel in Naples
#16 Romantic Hotel in Naples
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Naples 4*
Number of rooms: 199
Official Description (provided by the hotel):
Centrally located Naples hotel, close to beautiful beaches, shopping, all major attractions, entertainment destinations,and restaurants. ... more   less 
Reservation Options:
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Also Known As:
Hilton Naples Hotel Naples
Hilton Hotel Naples
Naples Hilton Hotel
Hilton Naples Florida

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