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“Clean!”
Review of Hilton Naples

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Hilton Naples
Ranked #10 of 59 Hotels in Naples
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 27 August 2013

We stayed here as part of a sporting event group reservation and this is the best hotel we've stayed in for a great rate. The entrance and lobby are stunning. Our room on the third floor was quite a walk from the elevator, but we were thankful to be tucked away. The halls were bright and clean and no odor. Our room was clean, with quality towels and linens, however the bathroom was a bit 'tired'. I will take 'tired' any day as long as its clean! There was a refridgerator in our room.

Parking was complimentary valet or self-park in lot or in garage underneath. There is a restaurant, Shula's, off of the lobby. We ate breakfast and lunch there and the service and food were great, especially for feeding an athlete during competition.

Two things that annoyed me: inconsistent treatment of our team in terms of breakfast vouchers and paying to extend checkout by one hour. Part of our team got vouchers to eat breakfast at the restaurant and others had to pay. Same room rate. When those of us who didn't get vouchers pointed it out at the desk, we were told that wasn't part of our rate. Ok, so when my son and I had to pay for our breakfast and the family of five next to us got theirs on voucher, it was a bit annoying. (And the voucher allowed them to buy whatever they wanted-not just continental buffet).
We asked to extend our checkout by one hour. It's free until 12:30, then $25/hour. I understand late checkout isn't always easy for a hotel, but when I'm an Honors member with multiple stays this past year and housekeeping wasn't even in our corridor, thought that charge was excessive.

Other than that, I would recommend this hotel and would return if in the area.

  • Stayed: August 2013, travelled with family
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Thank sprout5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,003 - 1,009 of 1,720 reviews

Reviewed 27 August 2013

I would recommend this hotel only if you want to be close to the beaches, restaurants and "Shula's", and enjoy excellent accommodations. The staff was so knowledgeable and helpful. The room was so nice and comfortable. Executive Level is the way to go. The upgrade is well worth it. Check it out now.

  • Stayed: August 2013, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank HWS_DOS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2013

This Hilton has one of the most beautiful lobbies I have ever seen in a Hilton. Service was excellent in all aspects. Room was nice, internet powerful and always on. Bathroom needed some updating - wallpaper peeling off the wall (Room 354) and baseboard tiles were very dirty. Room was very clean but bathroom had hair on floor and in tub. Shower was not very good or powerful, but adequate. I would definitely return to this hotel. Great option of a tram taking you to a local beach (Clam Pass Beach) with beach towels, beach chairs and cold water....all gratis - nice touch Hilton!

  • Stayed: August 2013, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank CindieH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2013

Location of hotel was fantastic. Right next to a great mall and within a 15 minute drive of downtown Naples. Everyone at the front desk was extremely nice as well as the housekeeper on our floor. Every time we passed by her she said hello.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Sharon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2013

The Hilton Naples has stellar customer service, especially from the front desk staff. Excellent location, amenities and ease of parking. We enjoyed our visit and look forward to our next stay at this hotel!

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Marci D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
1
Reviewed 19 August 2013

Our stay at the Naples Hilton was great. Very relaxing, clean and friendly. Great location close to the beach. Within walking distance to upper end shopping center and quality restaurants. Would stay again. Highly recommend this hotel.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2013

Our family of 4 (kids aged 10 and 13) booked a room at the Hilton Naples for a mini getaway before school started back up.
Check-in time is 3pm but when we arrived at noon, Sarah at the front desk graciously let us check in early. Unlike many properties in Florida, this hotel does not charge a ridiculous "resort fee" so what you pay for the room is the final price! This includes overnight parking, valet parking, wi-fi, bicycles to use to explore the area, and even a shuttle bus to a nearby beach along with beach chairs and a cooler with ice and water!
Our room was the standard room with 2 double beds. This was plenty of room for the 4 of us, especially since we didn't plan on spending much time there! A comfy armchair and ottoman were by the window (one kid actually slept in this!) along with a desk and chair, and one good-sized flat screen TV on the dresser. The bathroom was nicely appointed with huge fluffy bath towels and plenty of counter space! A lovely surprise for a product junkie like me was the hotel's shampoo/soap/lotion brand: Peter Thomas Roth, an expensive higher-end brand.
We were only there 1 night so we mostly took advantage of the beautiful pool area. This has been newly remodeled and even has a waterfall into the deep end! There are plenty of lounge chairs and towels, but only 3 tables with umbrellas. The pool area does not offer much shade so if you are working on your tan, you're in the right place! There is also a small jacuzzi with some more lounge chairs on the opposite side of the pool deck.
The entire hotel is smoke-free with the exception of a "smoker's oasis" in one area outside in the front of the hotel although I encountered with dismay several smokers in the pool area puffing away! There is one on-site restaurant, Shula's, which also provides the hotel's room service and will even deliver to your pool chair.
This hotel is also pet-friendly (up to 75 pounds) and I heard several barking dogs while on my floor in the hallway but thankfully not while I was sleeping! I also crossed paths with several leashed, friendly dogs while walking around the property.
As this is a Hilton, hospitality is the name of the game! As such, all of our needs were promptly and courteously taken care of! We would definitely stay at this hotel again next time we are in Naples!

  • Stayed: August 2013, travelled with family
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1  Thank delaneybrenna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Naples

Address: 5111 Tamiami Trl N, Naples, FL 34103-2804
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Naples > Park Shore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Naples
#8 Business Hotel in Naples
#12 Family Hotel in Naples
#16 Romantic Hotel in Naples
Price Range: £97 - £257 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Naples 4*
Number of rooms: 199
Official Description (provided by the hotel):
Centrally located Naples hotel, close to beautiful beaches, shopping, all major attractions, entertainment destinations,and restaurants. ... more   less 
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Also Known As:
Hilton Naples Hotel Naples
Hilton Hotel Naples
Naples Hilton Hotel
Hilton Naples Florida

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