We stayed here as part of a sporting event group reservation and this is the best hotel we've stayed in for a great rate. The entrance and lobby are stunning. Our room on the third floor was quite a walk from the elevator, but we were thankful to be tucked away. The halls were bright and clean and no odor. Our room was clean, with quality towels and linens, however the bathroom was a bit 'tired'. I will take 'tired' any day as long as its clean! There was a refridgerator in our room.
Parking was complimentary valet or self-park in lot or in garage underneath. There is a restaurant, Shula's, off of the lobby. We ate breakfast and lunch there and the service and food were great, especially for feeding an athlete during competition.
Two things that annoyed me: inconsistent treatment of our team in terms of breakfast vouchers and paying to extend checkout by one hour. Part of our team got vouchers to eat breakfast at the restaurant and others had to pay. Same room rate. When those of us who didn't get vouchers pointed it out at the desk, we were told that wasn't part of our rate. Ok, so when my son and I had to pay for our breakfast and the family of five next to us got theirs on voucher, it was a bit annoying. (And the voucher allowed them to buy whatever they wanted-not just continental buffet).
We asked to extend our checkout by one hour. It's free until 12:30, then $25/hour. I understand late checkout isn't always easy for a hotel, but when I'm an Honors member with multiple stays this past year and housekeeping wasn't even in our corridor, thought that charge was excessive.
Other than that, I would recommend this hotel and would return if in the area.
- Official Description (provided by the hotel):
- Centrally located Naples hotel, close to beautiful beaches, shopping, all major attractions, entertainment destinations,and restaurants. ... more less
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- Also Known As:
- Hilton Naples Hotel Naples
- Hilton Hotel Naples
- Naples Hilton Hotel
- Hilton Naples Florida